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“Canadians on our Honeymoon!” 4 of 5 stars
Review of Vincci Seleccion Buenavista Golf & Spa

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Vincci Seleccion Buenavista Golf & Spa
5.0 of 5 Hotel   |   Calle La Finca s/n, 38480 Buenavista del Norte, Tenerife, Spain   |  
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GreenLeadersGold level
Calgary, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Canadians on our Honeymoon!”
4 of 5 stars Reviewed October 4, 2013

We spent 11 wonderful days of our Honeymoon in the North side of Tenerife at the Vincci.

The Good: The hotel is beautiful, the views and scenery are stunning. The rooms are incredible... we upgraded to a sea view and it was TOTALLY worth it. Watching the sunset at night on the deck with a bottle of wine was remarkable. The management is incredible... good english, great response time, very helpful. The front desk and front door people are knowlegable and friendly. The cleaning staff is the best I've ever seen. The Spa is very nice... the thermal ciruit pool area is phenomenal.

The not so good: The breakfast and dinner buffet offer lots of choice but noting is labelled so you don't know what you're eating, and it's always only luke warm at best. The pool on the other hand is too cold. It's VERY quiet... little music or action and nowhere close by to get it. If you're looking for a purely relazing, romantic honeymoon, it's perfect. If like us, you need some energy, it's a bit too peaceful.

The Tips: You MUST rent a car to drive around to the other towns... plus the drive in a cab would cost a fortune from the airport. You might as well do breakfast and dinner at the resort as almost every restaurant within 20 kilometres has the exact same menu so the choice is limited regardless. Go to Los Gigantes and Garachico for a day... great tours, different food choices. Go to SIAM park... it's amazing and exhilirating. There's also a nice black sand beach about 15 minutes walking distance from the hotel.

It's worth the trip... truly remarkable island!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, November 12, 2013
Dear guest,
Thank you very much for staying in our hotel and for sending us your opinions. It is a pleasure for us to know that you were satisfied with the establishment´s location, its decoration, the room, cleaning, spa and the treatment you received from our staff. We will pass on your words to our entire team. Our guest´s satisfaction is surely our reason to be and what we work for every day in Vincci Hotels.
We regret, though, that we did not meet all of your expectations. We can assure you that we take note of each and every guest´s feedback, complaints, suggestions and opinions always in order to improve.
Firstly, we will take note of your suggestion to include informative signs in the food of the buffet in order to introduce this idea.
We regret, as well, that the water temperature in the pool was not to your liking. We would like to mention, in this regard, that we have available a heated exterior pool in which the water temperature is 30 ºC.
Lastly, we would like to clarify that, though our establishment is always seeking to adapt to the tastes and preferences of our different types of guests, we are always known for offering a quiet, pleasant and relaxing environment, making sure at all times that our facilities and services are in accord with this philosophy of tranquility and relaxation demanded by the majority of our guests. However, our hotel does organize activities of interest for guests, like star gazing. We deeply regret if in your case it was not as you had hoped and that our atmosphere was not entirely to your liking.
We are at your disposal for whatever you may need.
Warmest regards.
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389 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cork, Irlande
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2013

We stayed in this hotel last two weeks of April 2013. However, we did change our booking after 9 days. Not because of the hotel or the area, but because we wanted to experience 5 days in another part of the island. We had that plan originally & should have booked it from the get go. We were concerned we wouldn't be able to do it but since we book direct through the hotel, we thought it shouldn't be a problem. I had a feeling the reception staff thought something was wrong but I re-assured them that everything was perfectly all right. We had no issues checking out earlier than planned.

We wanted a quiet & relaxing place to unwind, no screaming kids, no overcrowding & this is what we got. It was perfect.

Check-in was great, welcome cocktail & all & we upgraded to a larger/nicer room with an outstanding view.

I do concur with some reviews that the buffet breakfast and dinner was not always 100% as one would expect & I did wonder if sometimes we had staff with no formal professional kitchen experience working there. Some foods were left overs from previous days and some not even fully defrosted.... However, we didn't let this spoil our dining experience - as there was always yummy things to eat. The gourmet restaurant was yummy & good quality. Lunch was basic but good.

The staff were extremely friendly & professional.

The pool area is outstanding as well as the views. One of the pools was heated.
the spa was ok. We did use it twice.

The surrounding area gorgeous! We ate in the local village - walking distance from the hotel & in Garrachico. Very good, wholesome Tenerife food. I was hooked in "patatas arrugadas" (wrinkled potatoes) & their "mojo". Just mouth watering.

Recommend to hire a car as there is so much to visit in the island. We left in the morning & came back for dinner every second day. The roads are narrow & full of bends and uphill. But with stunning views. I named myself driver of the year ! :-) We were told not to use the mountain road from the airport to Buenavista and it's true not for the faint hearted but so much worth the drive. Lovely restaurants, lovely villages, incredible views. The Teide visit is a must as well as Masca. We went to visit Playa de las Americas & Los Gigantes. Whilst an interesting experience, it was full of tourists with tourist prices and i'rather eat & drink local. We took a 2.5h boat ride in Los Gigantes and well worth the 25 euros per person inc drinks. We saw a lot of dolphins, flying fish & a perfect view of Los Gigantes cliffs.

We fell in love with Tenerife & really liked the North. We will be back to visit more & eat those wrinkly potatoes again!

Room Tip: Upper level rooms. We couldn't upgrade to junior suite as there was no availability at that time...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, September 24, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones.
Regarding our food, we would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We would love to see you again soon at any of our establishments.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 11, 2013

Far from the city, next to the beach, helpful staff, decent food, numerous facilities, free WiFi and parking.
You can go to Garachico to have dinner whenever you want (15 mn by car). El Teide is 1h30 away.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, September 12, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lachen
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 25, 2013

We spent 7 nights here, offer price 110€ per night for a standard double room, breakfast included. Very interesting price.

CONS:

- The approach of the staff with the customers is generally adequate when everything is fine. When there is a problem or a complaint, the approach of the receptionists is completely wrong.

1st example: At the check-in I said that I needed to test the availability of internet connection before moving in, because internet was essential for me. Their answer was: "Go head and test it, but if it's not working you still have to pay the first night because of your booking". Very bad approach, the good answer would have been "Go head and test it, internet connection is a guaranteed service and it works well".

2nd example: Since we paid a special price, they gave us one of the worst rooms, hidden by the rocks, very dark and very cold too. I tried to use the heating, but it was broken. They promised to fix it and the technical team came 3 times without success: it was an odyssey. I had to complain three times at the reception, and everytime I suggested that maybe it would have been easier to change the room than waiting the heating system to be fixed. They told me that changing room requires me to pay an extra!! I had to insist that no extra must be paid, because the broken heating is THEIR problem, not mine. Finally they agreed and they changed room for free. Anyway, I find unacceptable that a 5 stars luxury hotel requires you to fight to enforce your customer's rights. Really disappointed about this aspect, they should take lessons about what a customer's oriented approach is. Exactly the opposite of how they behave!

- Low-quality breakfast! I would say even awful if you have high expectations. The choice is pretty wide, but food doesn't taste any good, because they use very cheap ingredients. Suggestion for the management: increase the overall quality of the breakfast, and this investment will have a positive impact on your revenues, for sure. We did not try the restaurant because we read bad reviews and the prices were extremely high (at least twice as more expensive as a very good restaurant in Garachico).


SO SO..:

- The gym is small but the quality is high (Technogym). Unfortunately the "tapis roulant" was broken, which is not good for a 5 stars hotel.

- The SPA area is nice, but it is unfortunately very expensive (25€ per day per person, not included).

- Rooms are very spacious, well-equipped, with large and comfortable beds, and bathrooms are also large and comfortable. Cloakroom is big and useful. On the other hand, the level of cleanliness is average and the isolation of the rooms from the ground is not good: we found a few spider, one cockroach and others minor insects during our stay.


PROS:

- Stunning location, with beautiful view of the golf course, the see and the mountains on the back.
- Very good project from an architectural point of view: it is structured like a village, with low impact on landscape and very high accessibility (i.e. you don't have to go through the reception when you go in/out, you can use several different secondary entrances and you don't feel like being in a hotel).
- Beautiful outdoor facilities: 2 pools (one heated), and several terraces with very confortable queen beds to lie in the sun. Gorgeous garden with tropical trees on the east side. Very nice.

Room Tip: Rooms at second floor (first number 2) are ground floor close to the rocks, heating could be out of...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, June 17, 2013
Dear guest,
Thank you very much for choosing Vincci Hotels and for writing your opinions regarding our establishment. We are pleased to know that the price, hotel´s location, views, gardens and pools, along with other things, were all to your liking. Our guest´s satisfaction is surely our reason to be and what we work for every day in our chain.
We regret, though, that we did not meet all your expectations and that you were not entirely pleased with some aspects of your stay. We can assure you that we take note of each and every guest´s feedback, opinions, complaints and suggestions, always with the goal of improving.
We are sorry that the room you were assigned from the beginning, despite it corresponding with the one you booked, was not to your liking, although we are pleased that finally the hotel´s occupancy allowed us to change you to one that better fit your tastes.
We would also like to inform you that all of our rooms and facilities are rigorously reviewed and cleaned, so we apologize if during your stay there was a temporary problem with the process that caused the problems you describe and we will take additional measures so it does not occur again.
Regarding your booking, we would also like to clarify that you made a non-refundable booking and that for this reason the first night is must be paid in all cases. We are sorry if we did not explain this point adequately to you and regret if you felt that our treatment and service were not adequate. All of our staff are known for providing impeccable service and for providing guests with whatever they may need, so we apologize if you considered that in your case it was not entirely like this and also that we are at your disposal for whatever you may need.
Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
diem,en
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 25, 2013

Excellent hotel in a quiet part of Tenerife, the place to be for golfers, nice restaurant with superb good! Beautifull surroundings and seaview, good hiking possibilities in Teno mountains.
The golfcourse is situated along the Atlantic Ocean with stunning views and alias a nice breeze. Ask for an upgrade, you get a nicer view for a small amount,

Room Tip: Ask for an upgrade , the junior suite is 30 euro per night extra, very good deal!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, April 26, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 22, 2013 via mobile

My partner and i just spent four nights here. Overall happy with hotel, nice spacious rooms, nice pool areas with excellent views. However, what was not mentioned when booking this hotel was how remote the location was. Luckily for us we hired a car and found the two hour journey through the mountains from the south airport extremely scenic but long. This drive is not for the faint hearted or for someone who is not confident with driving. A taxi ride here would cost you a minimum of €150 so be warned.

Back to the hotel, breakfast buffet was average, ate twice at the hotel for lunch and on both occasions we were dissapointed. Never played any golf but the views looked amazing, However, we did spend an hour in the Spa which was disappointing and nothing 5*. The local massage we had was average and not worth rating. The gym was a joke, one bike, one rowing machine (which wasn't working) and a multy purpose weights machine. For those who enjoy going to the gym you will be dissapointed with this one. The village around the hotel is very quaint but there was a severe lack of good resturants but do recommend a 10/15 minute drive to Garachico for some excellent local cuisine which the hotel did recommend. Overall a nice weekend away and well worth a visit. We would not return due to lack of things to do and see.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, June 3, 2013
Dear guest,
Thank you very much for choosing Vincci Hotels and for sending your opinions and feedback. We are pleased to know that our rooms and our views were both to your liking. Surely, our guest´s satisfaction is our reason to be and what we work for every day in our chain.
We regret, though, that we did not completely meet your expectations and that you were not entirely pleased with some aspects of your stay. In this regard, we would like to inform you that we take note of each and every guest´s observations, complaints, suggestions and feedback, always in order to improve.
We are sorry, firstly, that our location was not to your liking. In this regard, we would like to point out that we are located in a privileged enclave in the northeast of Tenerife, situated next to the cordillera del Teno and know as the `secret of Tenerife´ as is mentioned on our website and in our informative brochures.
We would also like to mention that in the hotel´s surrounding areas one can find a variety of restaurants. Those guests who desire more information in this regard can consult reception.
We also regret that you were not completely satisfied with our restaurant service. However, we would like to clarify that at all times we try to offer a varied and top quality selection so that our guests can find whatever they might wish for.
The breakfast buffet, for example, has available, coffee, tea, milk, juice, champagne, sandwiches, crepes, eggs, omelets, bacon, sausages, vegetables, cheeses, cold meats, yogurts, fruit, breads, pastries, churros, and nuts, along with many other products. For its part, our lunch selection includes different kinds of starters, pastas, pizzas, salads, open sandwiches, sandwiches, fish, meats, rice, and desserts.
Lastly, we regret that our spa and our gym were also not to your liking and we reiterate that we will bear close in mind your ideas in order to improve in the future.
We would, in any case, to clarify that our Nammu Areas Spa is more than 2,000 square meters in size and has available a Finnish sauna, hammam, water bucket, crushed ice machine, showers, foot baths, cold water basin, Jacuzzi, water jets, paths and a bubble volcano. We also offer a wide range of thermal programs, massages, health and beauty products, along with products specifically designed to take care of the skin.
For its part, our gym has got stationary bicycles, treadmills, elliptical bikes and multifunction machines, all of them from the best brands in the sector: Tecnogym. It also has weights, rubber balls and mats.
We regret, despite this, it was not entirely to your liking and we will take good note of each and every one of your opinions. We work to satisfy our guests and their opinions are extremely useful in doing so.
We are at your disposal for whatever you may need.
Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hitchin, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

Okay I’m going to break this review down into sections as there were four of us and two wanting the sunshine and the other two going for the golf.

So here goes starting with the hotel:

Room – We were in the standard rooms and I can safely say they were amazing much better than some other hotels we have stayed in. Very clean and maid service was superb can’t complain about anything.

Pool Area – Pool area was brilliant more than enough sun loungers although the downstairs pool was freezing!!!!! Pool Bar served good food the prawns were excellent and service was amazing.

Food –
Buffet Restaurant – Hot food a disappointment very limited selection and stuff was clearly precooked hours before however prawns were superb. Cold selection was amazing lots of different salads, pate and fish.

Ala carte restaurant – Very good but menu became limited after second visit.

Bar area – Lovely venue, amazing views and staff are generally very very good.

Staff – Are an absolute credit to the hotel very polite, at tentative and generally can’t do enough to help.

Golf – Everything was superb from shuttle service, practice areas and being able to hire electric carts. Course- some amazing views, in great condition, real challenge and some of the most difficult greens I’ve ever played on.

Weather – We went in April and it was generally sunny all the time we were there however very windy!

Spa - amazing

Overall i would say this is definitely worth a visit if you are a golfer or like to lay in the sun (more sun in the south though). Not really suitable for children as there is nothing there for them.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Seleccion Buenavista Golf & Spa, responded to this review, May 28, 2013
Dear guest,
Thank you for staying in our hotel and for sending us your impressions and opinions. We are pleased to know that your stay with us met your expectations and that our facilities and service were both to your liking. We will pass along your praise to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day in Vincci Hotels.
We are sorry, though, that you were not entirely pleased with our restaurant service. However, we would like to mention that at all times we try to offer a varied selection with products of the highest quality so our guests can find whatever they might wish for. In the buffet, for example, we rotate thematic buffets for dinner (Spanish, Mediterranean, European, International, Gala, Canary Island and Barbecue), while our a la carte restaurant offers different kinds of starters, fish, meats, pasta, rice and desserts, along with a sampling menu.
We regret, in any case, that despite this it was not to your liking and we will take good note of your opinions in order to continue improving this service and adapting ourselves as best as possible to the tastes and preferences of our guests.
Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Seleccion Buenavista Golf & Spa

Address: Calle La Finca s/n, 38480 Buenavista del Norte, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Buenavista del Norte
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Buenavista del Norte
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vincci Seleccion Buenavista Golf & Spa 5*
Number of rooms: 117
Official Description (provided by the hotel):
Vincci Selección Buenavista Golf&Spa 5* L is a luxury hotel with unbeatable views in the northeast of Tenerife, situated in a privilegedenvironment beside the Teno Mountains and surrounded by the Buenavista golf course.The hotel, where Vincci quality and experience come together for thebest in all its services, is exquisitely decorated in the colonial style.This impressive complex has spectacular installations for leisure enjoyment.Those who want to get better acquainted with the area should know that the municipality of Buenavista Norte is inside the Teno Rural Park. This enables it to avail of a significant part of its protected area, with autochthonous flora and fauna, thus making it an ideal place for activities as diverse as trekking, fishing, sailing or playing golf.El Hotel Vincci Selección Buenavista Golf&Spa has a unique colonial feel It is respectful with the natural environment. We believe that privacy and calm, together with a professional service, is what characterizes a luxury hotel.The hotel has a spacious solarium from where to enjoy views over the Teno Rural Park and one the best golf courses on the island, designed by Severiano Ballesteros. ... more   less 
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Also Known As:
Vincci Seleccion Buena Vista Golf Hotel Buenavista
Vincci Seleccion Buena Vista Golf And Spa
Vincci Seleccion Buenavista Golf & Spa Buenavista Del Norte, Tenerife

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