Good stay overall, but a bit disappointed by the standard of the room. Furnishing is only average, decoration is poor (ok type of photo or picture subjective, but quality of the print and material is more objective) and more importantly, noise is quite annoying (from the corridor and adjacent rooms, you can hear people walking).

Also, quite disappointingly, booking with Booking.com, Hotels.com (or other similar websites) condemns you to the worst rooms with no view, no charm etc, even if the hotel is about empty as it was the case for us.

Apart from that, nice hotel, with great swimming pool and views. Excellent food at the gourmet restaurant (not the buffet one), although there is a clear lack of personnel at the restaurants (diner or breakfast).

I must say first off that I have stayed in many of the leading hotels of the world (5+6*) and this hotel is more than a match for a fair few of them! It is a truly lovely property in so many ways..... why they put it here I am not to sure??! When we travelled there last July I was 6 months pregnant. We had wanted to go to Dubai, but my Dr said it would be to warm, so we ended up for the first time in Tenerife. The journey from the airport took forever and I could not see much beauty around the island on the trip. Outside of the lovely luxury hotel/ golf course is just horrid! The weather was gloomy and I caught a cold which was strange as I thought the canary islands were warm all year around? The hotel staff were outstanding and I was very impressed with the manager called Enrique and his staff (they could teach the British hospitality trade a thing or two!) but there were very few residents staying and the food choice was limited. The room service choice was limited too, so we found ourselves going to a nice restaurant down in front of the hotel which is right on the beach. The spa was lovely and the rooms spacious with the BEST beds ever! It is hard for me to sum up, but fab hotel on a naf island that I will not return to has to do it! I am just glad that we didn't pay too much.

My wife and I honeymooned at this place last week and I have to say the staff is out of control friendly and Very accommodating. Everyone at front desk (Oscar) to the Yessica, Jessica and Fernando were extra helpful and made every day we were there more pleasant. The Resuartant Manager Sergio was also very nice and made sure we got anything we needed. The food here is top notch restaurant quality and we are going back when we reach our five year anniversary or when my mobile app starts making me some real money.

Sharad & Katy

I booked this hotel as a treat for a friend’s birthday while we were on the island and knew how beautiful it was as we have dined there before on several occasions; however, this stay was truly disappointing. I booked online using the English translation and chose a package which included a dinner in the Gourmet Restaurant and a Thermal Circuit in the Spa. On our arrival, I was told that the package I had booked was Champagne and fruit in the room. I knew this not to be the case and asked the receptionist to look online. It became clear that there was a problem with the internet site in that the English translation of the packages available were not the same as the Spanish version of the website. Until the problem became clear the staff were rude and at one point I had to ask the assistant manager if he was calling me a liar as he aggressively told me that I couldn't have booked this package. The attitude of the staff seemed to be that as the facilities were shut there was nothing they could do and didn’t care to try and compensate us for their failure in notifying us that the facilities wouldn’t be opened for the time we booked. It was an enormous disappointment as we had booked the so called “Spa” hotel specifically for the treatments.

To make matters worse I was then informed that the Gourmet restaurant was closed as indeed was the Spa and both only opened 2 days a week. I was astounded that a Hotel that has 'SPA' in its title wouldn't think that people might presume it to be available at all times. Doubly annoying as I had even requested a Spa treatment brochure on the booking form and still nobody had informed me that it would be shut on the day we stayed. We were given a token for a buffet meal but even this proved not to be the case. There was no buffet, just a meal with absolutely no choice available, just brought to you at the table. I would say that the food was very well cooked and presented and the lady that served us for dinner and breakfast was delightful. But for anyone who suffers with any digestive problems or food allergies there was simply no alternative.

I was forced to pay €60 for a package I didn’t want nor indeed ordered. I was given a paltry €20 in compensation. I asked at reception for an email address at head office to lodge a complaint but was told to look for it online! The staff were not interested in any of my complaints and did not want to put things right. We have booked for four people to stay at the hotel in October which we are now going to cancel as the staff were not prepared to confirm that things would be right then. They do not seem to want the custom even though the hotel has minimal occupancy.