I am saddened to give this reveiw as i generally enjoy giving a good revie of my experinces on holidays.. First impression of hotel looked a bit drab, however once inside we were surprised with decor.. on arrival we were asked for 50 euro deposit for beach towels, however we declined to pay and glad we did as the quallty of these werent good and either had small holes or frayed at edges.. they had a greasy smell to them and they really need to be replaced. Our room looking onto the mountains was spacious and towels were changed every day, however the room the room never seemed to feel clean and no feeling of a fresh smell?..
Food.. please read the comments from previos review by fiddled. totally agree with ther comments and this was the most dissapointed thing about this hotel.. We complained to our rep on day 3 to see if there could be anything done withe the standard of food they were serving.. she had a word with the manager in my presence and I ende up having words with him. our first choice rep was completely useless . other holiday makers were very dissapointed. thomas cook rep had a word with the manager the day before we left and the food that evening was slightly better so it shows they can offer good food when they want!.. there were little niggles why tea/coffee machines were available at breakfast but were switched off at lunch and at dinner so we were unable to enjoy a coffee at dinner and had to go through to bar hall.. very strange.. now to the amenities.. I do not know if its lack of clarity by first choice or if its the hotel making there own rules on certain things.. 10am before outdoor pool opens, there is a lovely outside area upstairs but puzzled why this does not open till 1pm!.. drinks are of very poor quality and cocktails are part of inclusive at other 4stars but not here?..
entertainment was very cheesy andf the acts werent upt to much however the entertainments manager Jose was good and really put his heart into it and credit to him as he is wasted here. This hotel need a wake up call by the holiday companies and to seriously take our our issues onboard especially the food otherewise i don't see this and other issues improving until something is done.. we were looking for a lovely week away to enjoy some nice food etc but im afraid thats not what we got!..
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- Also Known As:
- Hotel Arenas Del Mar Beach
- Hotel Arenas Del Mar El Medano, Tenerife