This hotel is very confusing: from one hand they have amazing hot springs pools, kid’s pools with toys, Jacuzzi, great bars by the pool, beautiful view of Arenal Volcano, beautiful design of hotel and rooms, BUT, from the other hand - very very poor service.
About the room: room is very big (we paid extra to have 2 queen beds) with nice balcony that have the volcano view, it was clean, with small refrigerator and plenty of closets.
But, we had some issues:
I was trying to call the reception a few times (to get more towels, for wake-up call) but never reached them. When I walked there myself – there was only 2 workers in the reception, with line of people to take care, then no surprise they didn’t answer my calls - I think that the management should really do something about costumer service in this place.
By night there is no reception and the worst part: from about 10pm until morning, there is NO hot water!!! We been there for 2 nights, both nights we come late to hotel after full day out in the sun, and I couldn’t take a shower!! Frustrating!!! Of course, it was no reception to contact, but they do have guards walking around all night to make sure no one without the hotel bracelet is using the pools…
Other problem with this hotel, they do not have elevator, so we had to walk up and down with the luggage (we had 4 luggage and 2 kids!!) Up to the 4th floor…
So, if you ask me, do yourself a favor, book another hotel to sleep, and buy a day pass to use the facility for the hot spring. For my next visit, that’s what I’m going to do!
- Official Description (provided by the hotel):
- Baldi Hot Springs Hotel and Spa is located in the heart of Costa Rica, at the base of the Arenal Volcano in La Fortuna, San Carlos. This is the perfect family get away that offers 25 thermo mineral hot water pools flowing naturally from the base of the volcano. These medicinal hot springs waters are certified by NAL (National Water Laboratory) from the Government of Costa Rica. You will enjoy pools ranging in temperatures from 93, 100, 102, 104, 109, 110, 113, 116, 152 º F, a combination that is suitable to all of our guests. ... more less
- Reservation Options:
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- Also Known As:
- Baldi Hot Springs Hotel Resort & Spa Costa Rica/San Carlos