Location is very nice but service & other facilities not up to the standard. We (about 40 friends group) went for one night stay. Hotel Executive staff focused only on foreigners & they were not interested to take care of Sri Lankans. They treated us like their enemies. Especially front office managerial staff. The way they talk was not acceptable.
I reserved a Triple Room & they allocated me a double room. It took more than 4 hours to upgrade the room for a Triple.
* Wash room tap water salty & not suitable for a bath.
* Only one drinking water bottle provided per person in Rooms.
* Swimming pool was closed at 7pm
* Behavior of Hotel Executive Staff at their lunch/dinner table was so bad & disturbed others.
* Bad smell at some of toilets.
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- Also Known As:
- Palms Hotel Beruwela
- The Palms Hotel Sri Lanka/Beruwala