My partner and I stayed at the Eden Resort and Spa in February 2013.
We stayed on an all-inclusive basis for one week.
From the month before our arrival (I emailed the management team a couple of times and received an English reply in a number of hours), our actual arrival and the departure we were treated very well and as if we were regulars.
Staff on the front desk were knowledgeable and spoke very good English.
If you ask them, they will show you a book with attractions and activities that are accessible from the hotel. Some are close by, others a few hours drive away. They also provide a printed list of return taxi prices to various attractions. While they may not be the cheapest prices around, you can at least be sure that the price you see is the price you will pay.
The room staff cleaning team, led by Chandana on our floor, were polite and great at their jobs.
There is entertainment arranged throughout the day but this is unobtrusive and if you simply want to relax and chill out, there is nothing to stop this.
The pool bar was also great and the staff all very cheery and once again friendly and polite while providing a very quick service. Chamila in particular was great and enjoyed engaging in conversation.
The pool itself is spacious enough and deep in places, allowing for a proper swim. It is also only up to shin height in others, making it great for kids (and adults!) to play in if you have any.
The food selection at all times was fantastic. While it is a buffet, all the food was cooked very well. A number of the dishes were spicy and of local origin, which for me and my partner was lovely. When we travel to a country, we like to experience the local food with local flavours and this hotel certainly provided that. Some of the dishes were lovely and spicy. However, if you are more of a home comforts kind of person, the hotel caters for this too with enough familiar so called 'safe' dishes.
There is also a freshly cooked station on for all sittings providing wonderfully cooked fresh omelettes in the morning and interesting and flavoursome dishes in the evening. (The devilled prawns were fantastic).
We also had a number of trips out from the hotel leaving very early in the morning. The earliest left the hotel at 0300. Contacting reception the afternoon before ensured that we had a takeaway breakfast and lunch ready for us for when we left.
We didn’t use the Spa or gym/sports facilities (there is a full size snooker table, squash court, table tennis and games room) so can't comment on these aspects.
The hotel is right on the beach, although this is public. Once you get on the beach there are people there trying to sell you trips and goods. I suggest you don’t book with any of these as they are unreliable, possibly unsafe and also the pricing structure may vary greatly.
However, as with everything in Sri Lanka, they are still polite and friendly enough. We had one bloke who initially hassled us a little, but only in the way that he wanted to sell us a boat trip. In the end, he got the massage and left us alone.
The beach is a lovely area to watch the sunset in the evening.
A couple of tips for travellers looking to go to various places.
Yala National Park IS accessible from Beruwala. It is a long drive and a very early start (0300 leaving the hotel and takes about 4 hours in the morning to get there, 5 hours or so to return in the afternoon) but you can do it. We arranged a Yala trip for £100 per person which included return private taxi (almost 500km!) and private Safari jeep tour for about 4 hours. I am sure you can get it cheaper but this was very easy to arrange through our rep. (Local company Diethelm)
Mirissa (Blue Whale watching) is also easy to get to. Another early start (0430) and another return private taxi but less travel time.
Although on a map, Sri Lanka appears small and accessible, it isn't quite true. You can get almost anywhere by taxi and bus but the driving distances and travel times can be very long.
The roads in Sri Lanka appear to have been improved greatly and none that we drove on were in need of any major repair. In places they were better than UK roads. Yes, it does get busy on the roads in towns from about 0500 and this is the main reason for long journey times. Driving in Sri Lanka appears to be more of a dodgem track than roads. The speeds of cars aren't a great problem, people seem to stick to speed limits or at least don’t go too crazy (apart from the buses, but that’s another story) but they certainly like to overtake on a regular basis. Combined with mopeds and tuk tuks, it can be a bit hectic. But nonetheless, exciting!
All in all, this hotel is very good and comfortable.
This hotel is worthy of a 5* rating based on the staff and the service that they all provide. Nothing is too much trouble and everything is done with a smile.
The only down side to the hotel at the moment is that some of the communal areas and rooms appeared a little tired. This is mainly down to the style of decor however and not anything to do with staff attitudes or general maintenance. However, this is being addressed in the summer months when they will be closing for refurbishment. We hope to return at some time in the future and am sure it will be worthy of 5* rating all round.
To finish off, the staff at the hotel are fantastic. Everyone is polite, happy and friendly and nothing is too much trouble. Sri Lankan people in the areas we stayed in and visited were very similar in that they all showed the same attributes. Whether they were from the hotel or other people working in different activity centres such as the Safari or Whale watching. They made the holiday what it was and it was a pleasure to stay at the Eden Resort and Spa.
We stayed in room 212 which is on the first floor overlooking the pool. It does have quite a limited...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.