We travelled to the Hotel Orquidea on Monday 14th June 2010, we were due to arrive at the hotel around 10pm, yet Thomson decided to change our flights and therefore didnt arrive until Midnight, although we had eaten before we left home, we at least expected to be able to get a drink cofffee wate wahtever when we arrived ! MMM when we arrived we were greeted at the hotel by lets say a not so friendly reception desk who may as well have just thrown our keys at us, when we asked if there was somewhere we could get a coffee or soft drink, he pointed to a bar across from the hotel and said THERE WE HAVE NOTHING FOR YOU HERE ! oh great so we arrive after 7 hours travelling in total with a 2 year old to a so called 4 star hotel and no drink, they clearly knew we were arriving as there was a large number of us from that flight but no, so no drink and off to bed !!
The rooms were ok, spacious, but the bathroom was dirty, the toilet was filthy and the floors in the room hadnt been cleaned / mopped, so the first hour ( being a germ concious mum !) was spent cleaning the room with my flash wipes.
The rooms TV didnt work, there was no remote and there was no plug in the bath ( which would have been fine for us but we needed to bath our toddler every day ! )
We also found a lovely pair !!!!! of pants under the bed which werent ours !
The first full day we went along to the welcome meeting which was good apart from when we asked regarding the toddler club as our daughter couldnt go in the free kids clubs as she wasnt three, we were told it would be 13E for 2 hours, but if we'd booked it with our holiday it would have been 5E a session ( we were never given that option ???) so prepare yourself if you want your toddler to go in the club book it before you go, we tried to then book her in for a couple of sessions but GUESS WHAT they were full !!
As in other reviews if you want to get a decent spot by the pool prepare yourself for getting up at 5am ! the first few days we went down to the pool at around 9am to try and get a good spot, but every lounger had a towel, when one day it was close to 12noon and most sunbeds still just had the towel on i mentioned it to the rep who told me i quote " well we are supposed to remove peoples towels who reserve but we dont bother " wonderful, so if you cant beat them join them, so off trudged my husband at 7am the next day to get a spot near toddler pool OH MY GOD all full !!!!!
One night we even saw a couple put there towels on at 12midnight after the entertainment !
The food was good, it was a good selection, well prepared and varied at all three meals, the only downside is not being able to use the coco loco unless you pay, but we didnt need to really as the other areas offering food were good.
The drinks were also ok, milkshake for kids were nice and bar staff in main entertainment were good and friendly, only downside is wine in a plastic glass.
Frankys Bar just across from the hotel is FAB if you want a drink outside hotel very cheap we had a 1 ltr jug of sangria ( very nice lots of fruit ) and a large san miguel and it was only 5E, a nice little walk across when our daughter had her nap !
We did eat out one night in the square in village, restaurant was lovely again quite cheap and good service.
The night we ate out was my husbands 30th birthday and as soon as we arrived had asked at reception if they could provide a bottle of bubbly or chocs or cake anything really. here was my answer ( from rep also ) You can pay 18E and have a cake thats it !!
I was happy to pay but Champagne i was after so off i went to the local shop got a good champagne for 20E and some plastic champagne glasses we popped a candle in a doughnut happy 30th !!!, I also enquired if for that day i could pay for room service breakfast a simple NO was what i got !!
The hotel is very close to Playa de Ingles and Maspalomas and taxis are very cheap, nice to have a walk round, the beach at the hotel is pebbles but there is also a man made beach so not too much of an issue, if you want a FAB beach get the bus or taxi to Amadores ( man mande but fantastic !!!!)
Entertainment at the hotel was excellent for the kids and also adults, the thomson entertainment staff were great, reps should take a leaf out of their books !
This hotel bar the food should only be a 3 star, the rooms were old and needed refurbs, the cleanliness was slack and the reception staff bar one were miserable as sin ! The only upside of the rooms was it was the first hotel i think i have ever stayed in that you couldnt hear everything the people next door were doing.
We expected better standards at a 4 star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.