We booked our Holiday with Thomson, and we did wonder if we would be dissopointed, but we were not. Yes the walk from the main road if you are not expecting it, could be off putting, but seeing that other people have mentioned this previously we knew anyway, Perhaps the Rep at the airport could mention this, We did not find the road dirty in anyway, the waste bins are located there but these were emptied daily and this is normal in Spain. We arrived at 11.00am at the hotel and were greeted with a glass of Cava, yes our rooms were not ready but they said we could wait on the terrace or look around the resort and took our phone number and they would ring us when our room was available, we left our luggage in a secure room and were given tickets to retrieve them. We were called within the hour to say our room was available, This was a side facing room 1231, but we still had a sea view and was exactly llke the ones on the photos that are on the website and tripadvisor, It was clean, fresh looking with the fittings and paintwork looking pristine and this was the end of the season, yes the bathroom is openplan but the toilet has a door and this is a "couples hotel" you cant see into the bathroom from the room and most British bathrooms have toilets in them, so why are people complaining?
We are given a sheet at reception with information on and this included the charges for the rooms safe which worked out at 2.40euros per day and a 10euro deposit on the key, which they returned when we handed the key back at the end of the holiday, hardly mega bucks, you can also have free towels to use at pool a one off returnable deposit is required on these, but you can take your own towels if you want! One of coments we seen was that there were no draw space in the rooms, but there are shelves in the wardrobe? We also had a fridge and kettle with Tea and Coffee sachets and a bottle of water was left everyday. The restaurant is excellent and yes it is buffet style and a huge variety of food is available at both breakfast and dinner more than could be offered if they had a menu to choose from, this gives you the chance to try food that perhaps you would not usually have if you dont like it the staff would take it away and you could then have something else, but i must say nothing we had was not to our liking food was changed at the buffet regularly and I also seen food being tested to make sure it was up to temperature. You also can have one night per week in the A la Carte resturant, but the food in the other one was so good we did not bother, the nights were sometimes themed but there was aslo meat and fish availalbe to be cooked fresh in front of you and you could have as much as you wanted. The staff in the restaurant were excellent advising on wine and were always willing when asked for anything, We cant remember everyone names to thank them personally but everyone smiled even when they seemed very busy, and a Good Morning or Evening does not go amiss We find, if you are nice to people they will be nice to you! The entertainment in the evening was for the most part very good with at least 4 acts being outstanding, if it isn't your cup of tea there is a upstairs bar that tends to be quiter and people came and went between the two. The day time entertainment was quizzes and bingo but don't worry nobody is made to feel they have to take part, they also had a sangria making display and a free paella and sangria lunch, Drinks and fruit were brought around during the morning if you sat out on the terrace, this was availalble to all guests. Our last night was made even more special as when we returned to our room, we were greeted with strawberries, chocolates and a bottle of Cava and The customer service we received when we stayed at this hotel is excellent, perhaps previous comments have been taken on board by mangement? we would have no hesitation about returning, yes the area is a little run down, but for 1.50 euros you can get to Palma, Magaluff and Palma Nova and the three places we lunched at near the hotel were excellent, especially the Cafe Bar Sa Cala, lovely views from the garden area also i cant remember the name but it has a Smurf on the sign and if you like a kebab the Istanbul restaurant (turn right at the end of the road was very good lots of locals eating there) if there is one little niggle the beds were very hard, but it wasn't a put me off