Difficult to review these apartments objectively as we had a difficult experience after our room was burgled within a day of arriving, but here goes.. Make up your own mind.
Positives- well equipped and spacious but otherwise quite basic apartments & also pretty clean. Balcony looked out over pool and promenade facing to sea. Good location for Ibiza town but surrounding area not really that nice. Seperate bedroom and bathroom also nice touch, basic bedding & towels but again clean. Pool small but nice comfy loungers.
Negatives - No safe in room and basic barrel lock handles on the doors. Safe is available in reception ( extra charge) but please note its tiny so we couldn't fit our plastic wallet with travel documents in only passports and purses. The Hotel has little in the way of security, you ask for key at reception and leave it again on the way out. Also its on the biggest keyring ever! We kept ours on us however it didn't stop the room being robbed! Also No security cameras in hotel and people seemed to just wander in and out downstairs. The hotel seems to back onto a residential area and the walkways and corridors were very 'open'.
So its not suprising that within two hours of being down at the pool someone had managed to get into our room (we had the key on us) break the padlock off our suitcase and steal all the things we couldn't fit in the tiny safe. Cameras, iPhones, GHD's jewellry etc when reported , we were given little sympathy and what seemed like disbelief and were directed to nearest police station where no one spoke English and our basic Spanish proved a struggle. Even though we were visibly distressed, there was no offer of moving us to another sister hotel and the best we were offered was a change of lock and a new key.. Not much good when someone has magically managed to break in without a key!! No offer to interview hotel staff or search the hotel.
Bad Customer Service with little regard for what was a traumatic experience only one day into our holiday. We would never stay here again for the experience alone despite it otherwise being an ok budget apartment hotel....
- Also Known As:
- Apartments Mar y Playa Hotel Figueretas-Ibiza
- Apartments Mar y Playa Hotel
- Apartments Mar y Playa Ibiza/Figueretas-Ibiza
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