We were booked for a week over new year, and were really excited to be coming here, the website reviews were of friendly staff and a great welcome.
On arrival our welcome was anything but friendly, but put it behind us. The room was decidedly average considering we were paying over 30pounds a night and full of ants. The pool was great and right on the beach and the restuarant served decent food but was more expensive than most other places.
We tried to cancel the room with 24 hours notice but they wouldn't refund any money for the week saying that they had booked the room for us and now it would be empty.
The manager didn't meet us twice when we arranged to see him, and was v. rude and hung up on us when we called him and asked for his full name. When he met us (late) the next day he was rude, threatening, and very dismissive (loads happened but too much to go into).
We spotted in their bookings book that they had actually filled our room from that day on, so they were actually getting double the money for the room. After some difficult discussion, the manager told us 'we can go to reception and get our [--] money' at which point we got a refund and left.
This hotel is probably reasonably priced during non peak season, but they hike up their prices well above average at peak times, and there are plenty of other places which are much nicer for cheaper. And you know if you have a problem at this hotel, the manager is absolutely horrific.
- Also Known As:
- Samui Beach Hotel Lamai Beach
- Samui Beach Hotel
- Samui Beach Resort Ko Samui/Lamai Beach
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