I have enjoyed this resort regularly over the last 10 years but sadly I am rethinking my future options. I have stayed at both the Village and the Beach but this review pertains to the Beach.
Rooms were quite dirty and showed a general lack of upkeep and repair. The staff have also lost motivation. The office staff can be occasionally caught in a happier mood - but that's not how it should be. The shop is rarely staffed and I had to try 4 times before I found someone attending. The massages are pretty average and many of us wandered along the road to find alternatives. The restaurant Radiance has always been a major drawcard. Whilst many of the amazing dishes remain amazing, the waiting staff are lethargic and a little sour looking. There are still 1 or 2 friendly faces on staff, but the energy and care seems to have gone out of others. the fact that this resort is for sale may be the reason for lack of upkeep and a positive attitude. PS. I moved to nearby accommodation after 2 days.
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- Also Known As:
- The Spa Resort Ko Samui/Lamai Beach