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“Fantastic Family Getaway” 5 of 5 stars
Review of Banyan Tree Samui

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Banyan Tree Samui
5.0 of 5 Hotel   |   99/9 Moo 4, Lamai Beach, Maret, Ko Samui 84310, Thailand   |  
Hotel amenities
Ranked #2 of 52 Hotels in Lamai Beach
A TripAdvisor Member
“Fantastic Family Getaway”
5 of 5 stars Reviewed November 12, 2013

This property was recommended by friends of ours that had vacationed with three teenage daughters and it did not disappoint. We wanted a relaxing, restful family retreat and this was absolutely perfect. My own "picky" teenage daughter loved it and wants to return for her graduation present.

The property is beautiful, the food and service was excellent and is well located to places we enjoyed visiting - if you want to leave the property, which was seldom in our case. We will remember this as one of our most relaxing and enjoyable vacations.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 18, 2013
Dear Valued Guest,

Thank you for staying with us recently. It is wonderful to read that you and your family had an enjoyable holiday. I am pleased that you found our resort to be relaxing, your pool villa to be comfortable, the cuisine at our various dining outlets to be superb and the service from our team to be warm and attentive.

We take pride in offering a memorable holiday that suits the needs of all our guests whether they are travelling as a family or as a couple. It is great to read that you felt satisfied from a family point of view and that we were able to surpass your expectations.

Thank you once again for choosing Banyan Tree Samui. As returning to our property is the highest compliment we can receive as a resort, we hope to welcome you back in the future and to deliver another fantastic holiday for your family.

With kind regards,

Remko Kroesen
General Manager
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734 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2013

This is the first time my wife and I had stayed in any Banyan Tree resort globally as we had always stayed at the Four Seasons chain in the region as a preference.

We had a very enjoyable time for 3 nights and service is excellent. Its the staff's' ability to resolve issues to our satisfaction, which we had, during our stay that makes the difference to showcase their resilience, competency, efficiency and dedication to brand and quality of service.

The Thai restaurant Saffron was excellent - so much so that we had all three dinners there. The 2013 award was well deserved for its food and fine dining experience.

We will be going to Banyan Tree's Bali Ugasan resort at the end of the month as testimony of the wonderful experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 13, 2013
Dear Valued Guest,

Greetings from Banyan Tree Samui, your Sanctuary for the Senses!

Thank you for choosing our resort for your recent visit to Samui and I am delighted to read that you and your wife had a memorable holiday. Our team takes pride in delivering warm, attentive service while catering to the special needs of each of our guests. It is fantastic to read that you felt the personal touch from our team and that we were able to exceed your expectations regarding customer service.

Saffron, our signature Thai restaurant, delivers traditional Thai dishes with a modern twist complemented by innovative creations. I am pleased that our culinary team was able to delight your palate on several occasions and that you were impressed with the combination of service, fare and location.

Thank you once again for staying with us and for taking the time to share your comments. We are honoured that you have decided to continue choosing our brand for your travels. May you have an equally-memorable stay at our sister property, Banyan Tree Ungasan, and it would be our pleasure to welcome you once again here on Samui.

With kind regards,

Remko Kroesen
General Manager
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 5, 2013

What an amazing experience staying at the Banyan Tree Resort in Koh Samui Thailand. The people were so lovely and could not do enough for you. The villa was absolutely stunning and the private infinity pool and spa were beautiful. After having travelled to Singapore and Borneo this place was a luxury retreat for the final week of the holiday. Special thanks to all the staff and especially Banana and all the pool/beach guys for making us feel so welcome.I would love to go back sometime,

Room Tip: The restaurants within the resort are a bit pricey but there are plenty of places to eat outside the...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 7, 2013
Dear judy w,

Greetings from Banyan Tree Samui!

Thank you for staying with us during your recent travels. It is wonderful to learn that we were able to exceed your expectations and provide a memorable last leg to your surprise 60th birthday trip.

I am glad that you enjoyed the comfort of your villa and relaxing in your infinity pool. Our award-winning Banyan Tree Spa Samui, which delivers out-of-this-world treatments, is set in the gardens of our private hillside and I am pleased that you enjoy this area of the resort.
As a Banyan Tree property, we take pride in delivering the highest standards of service and delighting our guests at every opportunity. I have already shared your comments with Banana and the Recreation team as well as our entire team It is comments such as yours that provide added motivation to continue exceeding our guests’ expectations.

Thank you for staying with us. We look forward to welcoming you back to our resort for your future holiday.

With kind regards,

Remko Kroesen
General Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 2, 2013

We stayed here for two weeks on our honeymoon last year and loved it. The villa we stayed in was amazing - it had everything we needed and was beautifully made up everyday.

Our butler, Fluk, was a star. He was happy to arrange anything we needed, and gave us great advice on where to go during the day.

The breakfast buffet is very good - lots of choice. In the day the only real place to eat is down by the beach - the menu is very good but you may get bored if eating there every day. We went out into town for most dinners, but the restaurant on top of the hill does amazing food.

All in all, this is a great place to stay. The pool and beach are lovely, and the service is excellent. The perfect place to get away from it all.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 7, 2013
Dear OliLeahAndEuan,

Greetings from sunny Samui!

Thank you very much for your stay with us last year and for taking the time to offer your kind comments.

From your praise regarding the villa and daily housekeeping service; the cuisine served at our breakfast buffet at The Edge, Sands, our beachside grill, as well as Saffron, our signature Thai restaurant; and the service from your Villa Host, Fluk, and the rest of our team, I am thrilled to know that your honeymoon was both relaxing and memorable.

OliLeahAndEuan, thank you once again for choosing Banyan Tree Samui. Congratulations to you and your wife on your honeymoon. I wish you all the best as you begin your journey through life together. It would be my distinct pleasure to welcome you back for your future holidays.
With kind regards,

Remko Kroesen

General Manager
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Jaipur, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

One of the best hotel i have ever stayed at, from service to location everything is just excellent!!!!
For those who want to get away from the world I would recommend this hotel. The private pools is big with a stunning view. The villa - Huge, clean, modern and very well-maintained. I didn't leave the villa other than head out for meals or the market. The landscape surrounding this hotel is beautiful and maintained very well.

Room Tip: Just go there to stay every room is good.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 7, 2013
Dear HPSinghvi,

Greetings from sunny Samui!

Thank you for choosing Banyan Tree Samui for your holiday and for extending your comments regarding your stay.

It is fantastic that you found your villa, complete with an unforgettable view, to be both comfortable and well-designed, and that you were able to escape from the outside world into your own private paradise. While we do encourage our guests to explore the sights and scenery around Samui, it is easy to simply unwind in the comfort of our private bay and to enjoy the various facilities available as our team meets your each and every need. I am pleased that all combined for a wonderful stay.

I have already passed along your comments to our gardeners as well as our entire team to serve as added motivation for them to continue keeping the resort looking immaculate and delivering the highest standards of service to our guests.

HPSinghvi, thank you once again for staying with us and all the best to you both. It would be our pleasure to welcome you once again to Banyan Tree Samui for your future holiday.

With kind regards,

Remko Kroesen
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2013

I had stayed in many Banyan Tree hotels, the landscape surrounding this hotel is beautiful but the sands are not fine and there are rocks in the water, so you have to wear swimshoes, there are also jelly fish sometimes.The villas are very new, for me, a bit too much of a contemporary look for a resort instead of the typical Banyan Tree Phuket which they use lots of wood and the pool is much bigger. We eat in all the outlets, service is very good but selection is a bit limited and I was expecting a higher quality for a luxurious resort - maybe we are very spoiled in HK...

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 1, 2013
Dear Mary N,

Thank you for choosing our brand once again for your travels. It was a pleasure to welcome you to our resort and to be of service to you. I appreciate your constructive feedback on various areas of the resort.

Although our private bay does have rocks in the seabed, we do provide swim shoes as you mentioned and, moreover, when the tide is high, navigating over the rocks to the deeper areas is much easier than during low tide. I am also pleased to report that our sightings of jellyfish have ceased and our waters are safe to swim.

While the villas of Banyan Tree Phuket certainly do have a unique Thai quality to them, we felt that a contemporary style with Thai touches was most aesthetically pleasing for our property. Given the villa location on our private hillside, constructing pools of a similar size to Banyan Tree Phuket was simply not possible; however, our in-villa pools are just shy of being the biggest on the island.

I am pleased to read that the service at our dining outlets met your expectations, but regret that the menu selection and quality was not suitable to your liking. Our culinary team works hard to continually improve and we share use your comments to find ways to enhance this area for our future guests.

Once again, thank you for your constructive feedback on various aspects of your stay and I have already shared these with our team for continued improvement. I trust from your review that these minor drawbacks did not detract from the overall comfort of your stay and that you had a memorable holiday nonetheless.

Mary N, thank you once again for choosing Banyan Tree Samui and we would be delighted to welcome you back once again for your future holidays.

With kind regards,

Remko Kroesen
General Manager
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Durham, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 22, 2013

Stayed 3D/2N in a deluxe pool villa which has a garden view. For those who are willing to pay a little more, I would recommend the sea front villas for the view. In any case, I was delighted with the private pool and jacuzzi.

The villa - Huge, clean and very well-maintained. I didn't leave the villa other than head out for meals. It is that lovely.

HouseKeeping - Housing keeping lady was prompt in cleaning the villa in the morning and also during turn-down. I was really impressed with the thorough cleaning in the morning. In the evening, the same housekeeping lady came by to give us some cookies, washed the teapot and cups for us and even replenished the teabags.

Restaurants - Had dinner at Sands and Saffron. The portions at Sands were huge. Had mosquito bites during dinner. Not a big deal though. Saffron offers great view of the sea as it is located at the highest cliff in the resort. Make reservations and ask for outdoor sitting. Don't go too late as it would be too dark to enjoy the scenery. If you prefer to see your food, opt for indoor sitting as outdoors would be dark. The staff were attentive without being obtrusive. Truly Thai hospitality. Breakfast at The Edge wasn't that impressive other than the view of the sea. Staff were efficient but not as welcoming as the ones whom I met at Sands and Saffron. A pity.

Check-in and out - Smooth and efficient although I had expected the staff who performed the check-out to be less impersonal and mechanical.

Will I stay in another Banyan property again? Definitely.

Room Tip: Pay a little more for the sea front villas.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this review, November 1, 2013
Dear joshdes,

Thank you for choosing Banyan Tree Samui for your recent getaway. I am pleased that you had a rejuvenating stay and enjoyed the comfort of your villa, nestled at the foot of our private hillside, surrounded by lush greenery and the sounds of local wildlife.

It is fantastic that you found our Housekeeping service to be efficient and attentive to your needs. I have already shared your comments with our team as it provides added motivation to continue delivering the highest standards of service.

I am glad you were able to dine at each of our restaurants and it is great that you enjoyed the cuisine and setting at Saffron, our signature Thai restaurant, as well as our beachside outlet, Sands. Our breakfast buffet at The Edge typically receives praise from our guests and I regret the service and selection did not meet your expectations. I have passed along your comment to our culinary team for their consideration to improve the selection and to be more attentive to our guests. I trust from your comments that this did not detract from the overall comfort of your stay.

joshdes, as returning to visit our properties is the highest compliment we can receive as a company, I would like to thank you once again for choosing us and we anticipate delivering another holiday that is equally memorable.

With kind regards,

Remko Kroesen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Samui

Address: 99/9 Moo 4, Lamai Beach, Maret, Ko Samui 84310, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Lamai Beach
#2 Spa Hotel in Lamai Beach
#4 Family Hotel in Lamai Beach
#6 Romantic Hotel in Lamai Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Samui 5*
Number of rooms: 88
Official Description (provided by the hotel):
Set on a pristine private beach, the 88 all-pool villa Banyan Tree Samui features the best elements of a tropical getaway with the convenience of being just 19 km from Samui International Airport. Overlooking the sapphire waters of scenic Lamai Bay, the resort is nestled in a series of cascading terraces on a private hill cove in the south-eastern coast of Koh Samui. ... more   less 
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Also Known As:
Banyan Tree Samui Hotel Koh Samui
Banyan Tree Samui Ko Samui/Lamai Beach

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