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“Easy to see why Accor dropped this place” 2 of 5 stars
Review of Fenix Beach Resort Samui

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Fenix Beach Resort Samui
3.5 of 5 Hotel   |   26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Mercure Samui Fenix Resort)   |  
Hotel amenities
Ranked #19 of 52 Hotels in Lamai Beach
Cleveland, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
62 helpful votes 62 helpful votes
“Easy to see why Accor dropped this place”
2 of 5 stars Reviewed March 16, 2013

Have stayed at this place numerous times over the years , from when it first opened (new).until my most recent trip mid last year 2012. My first stay when it was only a week or two old and it was really very very good. From then on over the years it has been on a downward spiral. Shame really because it could be very good again .
The place is in need of a makeover , by this i mean a new paint job , fix the appalling water supply to the rooms and villas, an obvious plumbing mistake from when this place was built .(A trickle at peak times if you are lucky ) Seriously you could pee harder than the shower pressure, and get some professional staff back in here ,a few staff still there from beginning are very good .The rest, well they have no idea about hospitality.i know a bit about hospitality as my family have owned and operated several very successfull island resorts in Australia being Tangalooma on Moreton Island ,South Molle island Whitsundays and Daydream Island Whitsundays. I imagine the few good staff who are still there from the beginning have become very disillusioned with the poor and ever changing managent.
The rooms that run parallel to the road are still quite nice with good views of the ocean,and surprisingly you dont get any traffic noise at all . BUT you probably WILL be woken up at all times of the night and early morning by other inconsiderate guests slamming the solid entrance doors to the rooms AND if you are unlucky enough NOT to be on the very top floor you will be woken and furious at the other guests scraping the chairs around on the tiled floor above you . This has happened every time i have stayed here. Easily fixed if the management were to put some good secure felt pads on the feet of the furniture EASILY FIXED !
Also MOULD present in the SHOWERS at the base, of all rooms i have stayed in . Have the cleaners never heard of any type of mould killer. i was tempted to take my own Exit mould on a few trips but am not allowed to bring it on an aircraft. difficult to find any in the Tesco supermarkets in Samui too .
Another failing of the management . Not "Hands On" management i guess.
The Villas . I have stayed in a few of these over the years. No noise from above problems and no slamming doors. Villa number 1 is undoubtedly the best as it is very close to the water.and faces the water.Funnily the best room in the whole complex and used to be occupied by the very first manager ! The villas themselves are nice ,clean, except again for the mould at the base of the showers . Aircon in all rooms i have stayed in were excellent.The inground jacuzzi at villa number 1(The only one) needed attention badly . I was not keen on getting in it before requesting the yard staff (and happy to tipp them $20 aud each) to give it a good scrub and was searching Samui hardwares for some liquid chlorine. To no avail. Heater if there were one was inopperable
Overall as of my last visit in 2012 the place had been run down and needed a makeover. It is a shame it had been let to be rundown and if it were given a bit of attention i am sure it could be as great as it were when it was new. great position and nicely laid out , and unfortunately the once very good staff i feel have been disillusioned by the possible sub standard poor and ever changing management .After-all the Buck stops with the Manager does it not ?
It could be an extremely great place again as it used to be . Oh also beware the inconsiderate people who think its ok to let of fireworks in front of the resort on the beach late at night . too bad if you had a baby with you . But this complaint is not only limited to this resort.
As of my last stay 8 months ago i would say there are better places to stay in Lamai beach .
Try Rockies Boutique resort about 250 mtrs up on the beach ,On the beach ! And i am not affiliated in any way whatsoever with Rockies, we just found it by mistake one day whilst walking up the beach and Checked Out of Fenix and moved in to Rockies.
Chris k .

Room Tip: Unless they have remedied the terribly noisy furniture scraping in the rooms above you, stay in the...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Dudley
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2013

This is my 3rd time in the past 12months at this Hotel and apart from the name, nothing really changes.
Lovely rooms with a beautiful view of the sea and pool...
Food is excellent with an English speaking Chef and very reasonably priced also.
Staff as usual are very helpful and speak good English and other languages...
With just a few minutes from Lamai Town with its many restaurants and Nightlife, this is a lovely quiet Hotel.
Don't miss the lovely Pool bar and restaurant looking over the sea front.
Highly recommended.
Thanks to all the Staff and see you soon!!

Room Tip: Room overlooking the Sea.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 1, 2013 via mobile

Stayed in the villa. Recently renovated private dwelling on beach front with daily friendly servicing this place surprised us with everything we needed. Stayed for a week at low season trying almost every service they could offer. Other facilities close by made it very easy to use as a home base. Friendly staff and enjoyable food. Fabulous holiday and very affordable. West Australians.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aarhus, Denmark
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 27, 2013

The staff seems lacy and slow when they work. They didd'nt pay enough attention to the guest.
Breakfast was ooookay. Nothing to be quite exited about. I missed some more fruit. Bread was okay, however a bit dry.
Again the staff were lacy, slowly, and seemed like they wanted to be anywhere else. I could wait 10-15 min to be asked if i wanted any coffee. not okay.

Also the beach was UNSWIMMABLE! Rocks and trash everywhere. The rocks, okay not much to do about that. But the trash!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 27, 2013 via mobile

The pool area and Rooms where okay! The Beach was dirty and full of rocks. The service was soo poor!!!
The staff could't care less. They sad in The pool bar and drank! You had to rent Beach towels - that was not included!!!
The breakfirst was booring and The omelets chefs where never around!!
I am not sure i Will visit this hotel again!

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

Great pool. Beach as mentioned was very rocky- you just need to walk a little further to avoid them- but once past the swimming is just lovely/ nice deep water. The drinks at the bar are very good. The restaurant was being renovated so we could not eat there but plenty of places close by. The rooms are large and modern. Had a room overlooking the pool and beach. Had the best night sleep in the huge beds. Bathrooms are nice and modern. Great TV with cable.
My issues with fenix were shower water temperature control kept going hot cold hot cold. Very annoying.
The pool can't be used after 7pm!
Crappy room service menu.
I called reception to ask for more toilet paper and they had no idea what I was talking about!
Breakfast was good danish/eggs/fruit/toast/cereal and a lovely setting to eat it in.
Nice quiet setting about 5-10 mins out of lamai by motorbike. Not too many annoying tourists everywhere. Older crowd. Loved by Russians & Chinese.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 15, 2013

My husband and I recently stayed at the Fenix resort for about a week. We were both very happy with the professionalism of the staff, who always went out of their way to ensure we enjoyed our time there. We ate most of our meals at the Nest restaurant and it was all delicious. We stayed in a King Superior Room and were very comfortable. Although the beach wasn't really suitable for swimming, the pool was great. The hotel was a stand out as it is modern and well presented.

Room Tip: Ask for a room with a balcony away from the street, it is a very busy road, particularly at night.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fenix Beach Resort Samui

Address: 26/1-3 Moo 3, Lamai Beach, Maret, Ko Samui 84310, Thailand (Formerly Mercure Samui Fenix Resort)
Location: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Lamai Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fenix Beach Resort Samui 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
As you set your internal compass resolutely to the south of the island, you will find Fenix Beach Resort, Samui, an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more   less 
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Also Known As:
Mercure Samui Fenix Hotel Koh Samui
Fenix Beach Resort Samui Ko Samui/Lamai Beach

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