Have stayed at this place numerous times over the years , from when it first opened (new).until my most recent trip mid last year 2012. My first stay when it was only a week or two old and it was really very very good. From then on over the years it has been on a downward spiral. Shame really because it could be very good again .
The place is in need of a makeover , by this i mean a new paint job , fix the appalling water supply to the rooms and villas, an obvious plumbing mistake from when this place was built .(A trickle at peak times if you are lucky ) Seriously you could pee harder than the shower pressure, and get some professional staff back in here ,a few staff still there from beginning are very good .The rest, well they have no idea about hospitality.i know a bit about hospitality as my family have owned and operated several very successfull island resorts in Australia being Tangalooma on Moreton Island ,South Molle island Whitsundays and Daydream Island Whitsundays. I imagine the few good staff who are still there from the beginning have become very disillusioned with the poor and ever changing managent.
The rooms that run parallel to the road are still quite nice with good views of the ocean,and surprisingly you dont get any traffic noise at all . BUT you probably WILL be woken up at all times of the night and early morning by other inconsiderate guests slamming the solid entrance doors to the rooms AND if you are unlucky enough NOT to be on the very top floor you will be woken and furious at the other guests scraping the chairs around on the tiled floor above you . This has happened every time i have stayed here. Easily fixed if the management were to put some good secure felt pads on the feet of the furniture EASILY FIXED !
Also MOULD present in the SHOWERS at the base, of all rooms i have stayed in . Have the cleaners never heard of any type of mould killer. i was tempted to take my own Exit mould on a few trips but am not allowed to bring it on an aircraft. difficult to find any in the Tesco supermarkets in Samui too .
Another failing of the management . Not "Hands On" management i guess.
The Villas . I have stayed in a few of these over the years. No noise from above problems and no slamming doors. Villa number 1 is undoubtedly the best as it is very close to the water.and faces the water.Funnily the best room in the whole complex and used to be occupied by the very first manager ! The villas themselves are nice ,clean, except again for the mould at the base of the showers . Aircon in all rooms i have stayed in were excellent.The inground jacuzzi at villa number 1(The only one) needed attention badly . I was not keen on getting in it before requesting the yard staff (and happy to tipp them $20 aud each) to give it a good scrub and was searching Samui hardwares for some liquid chlorine. To no avail. Heater if there were one was inopperable
Overall as of my last visit in 2012 the place had been run down and needed a makeover. It is a shame it had been let to be rundown and if it were given a bit of attention i am sure it could be as great as it were when it was new. great position and nicely laid out , and unfortunately the once very good staff i feel have been disillusioned by the possible sub standard poor and ever changing management .After-all the Buck stops with the Manager does it not ?
It could be an extremely great place again as it used to be . Oh also beware the inconsiderate people who think its ok to let of fireworks in front of the resort on the beach late at night . too bad if you had a baby with you . But this complaint is not only limited to this resort.
As of my last stay 8 months ago i would say there are better places to stay in Lamai beach .
Try Rockies Boutique resort about 250 mtrs up on the beach ,On the beach ! And i am not affiliated in any way whatsoever with Rockies, we just found it by mistake one day whilst walking up the beach and Checked Out of Fenix and moved in to Rockies.
Chris k .
- Official Description (provided by the hotel):
- As you set your internal compass resolutely to the south of the island, you will find Fenix Beach Resort, Samui, an exclusive retreat set on a privileged location on the beachfront of Lamai with a panoramic and breathtaking view of the Gulf of Thailand. It is an Eden where the air is fresh and crisp and the landscape overflowing with well manicured tropical gardens. This is a private beach resort that is not only enchanting but also breathtakingly beautiful. Blending seamlessly with nature's beauty, green is the dominant color of the landscape coupled with the simplicity of contemporary convenience. Personal with an extra dose of privacy, the rooms and villas exude warm natural hues while the variety of services and facilities will complete a fun-filled stay. Facilities include a generous swimming pool set against the backdrop of the turquoise seas, a restaurant and beach bar, an outdoor Thai massage sala, a meeting room, an indoor fitness room and complimentary shuttle trips to the centre of Lamai. A mixture of unique cultural experiences, undreamed visual images and exotic tropical recreation will all combine to form lasting vivid memories of a perfect vacation. ... more less
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- Also Known As:
- Mercure Samui Fenix Hotel Koh Samui
- Fenix Beach Resort Samui Ko Samui/Lamai Beach