We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“All inclusive MY EYE” 2 of 5 stars
Review of Minos Imperial Luxury Beach Resort & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Minos Imperial Luxury Beach Resort & Spa to your Saves list
Minos Imperial Luxury Beach Resort & Spa
5.0 of 5 Resort   |   Milatos, Crete 72400, Greece   |  
Hotel amenities
Ranked #2 of 3 Hotels in Milatos
1 review
“All inclusive MY EYE”
2 of 5 stars Reviewed yesterday NEW via mobile

if you are looking for an 'all inclusive' holiday then this is not the place to go. Although the food is ok, restaurant is clean I found the service to be far from 5 star. The food is only served at specific times of the day so if you have missed breakfast and are looking for an early lunch then forget it as you will be disappointed. Evening meals not available till 6:30 and sometimes later than that. Alcohol....what alcohol!!!! The drink is 100% watered down. We gave up with be drink as it was just watered down juice we were drinking. If you think you can walk out of the resort for local amenities then forget that also. 15 euro each way will take you to a lovely little fisherman town called sissi which is where we spent most of our time, eating out and enjoying the local cocktails at Ormos bar, very friendly staff.
I have no complaints about the room, it was lovely, cleaned every day and the cleaning staff were also lovely and trustworthy.
On waiting to checkout yesterday we noticed with the influx of new guests they were all getting welcome drinks. Something we missed out on for whatever reason.
The bar staff during the day were in no rush to serve, making you stand and wait while they dried glasses. It was very much 'my job is to clean these glasses and that is what I will do'. In the Laguna restaurant where you have to make a reservation there was absolutely no atmosphere at all and it was as fast as they could get you fed.

If you have mobility problems then avoid at all costs, the resort is situated on a mountain with killer walks to reception and restaurant areas.

Reception staff we found to be very helpful and all managers friendly but most other staff we found unapproachable and ill mannered

I will not be returning to this resort and definitely would not recommend.

Please be aware as beautiful as the Minos imperial is you will be disappointed by the standard here.

Not a honeymoon worth remembering really although we had a pleasant enough holiday

Mr and Mrs Templeton

Stayed May 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,037 reviews from our community

Traveler rating
    395
    196
    180
    144
    122
See reviews for
366
450
13
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
1 review
5 of 5 stars Reviewed yesterday NEW

it was a perfect vacation for our faimly ,very good food,nice beach,and the people and the service very friendly.we love the room and the bathroom and we dont understand why some people writing negative for this paradise.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had read reviews and were a little concerned but when we got there the hotel was much better than expected. We booked a VIP room diamond class with shared pool. The room was spacious we shared a pool but room next door was empty for part of stay,so had that to ourselves. we also had access to the large private pool which I enjoyed my half-hour swim in early each morning. The views and setting were lovely, all the different pool ares were well maintained with a variety of very comfortable sun beds, sofas, chairs etc..The quiet pool was good waiter service even came round with water melon and tea and biscuits in the afternoon! . The beach was also clean but a little stoney but we were in a rocky pebbly part of the coast so was to be expected, sand had been imported to make it better. The food was good we had a separate area in the morning by the sea for breakfast right next to the sea which was lovely for Diamond class users, this was lquiterand not as noisy as upstairs but choices in both restaurants at breakfast was good. The selection of different bars were very good all different our favourite was the Veranda bar, more intimate and quiet with spectacular views excellent service and often piano singing/ music in the evening excellent to unwind after dinner we had an excellent service with premium brand drinks and cocktails all inclusive and the bar staff up there were very friendly and helpful. Our only disappoint meet was that the a la carte restaurant 'Fine Dining' was not open during our stay.
The staff at hotel were all excellent from the cleaners up to the managers friendly and extremely accommodating and helpful, they could not do enough for you. They were always around smiling checking on your needs and any problems please go to speak to them, this was genuine. We would particularly like to mention Francesco who was extremely helpful and accomadating over a smell problem in our room. As we decided to stay in our room because of position although offered another room to of equal standard we stayed in same room and did not change, because of this we did not leave hotel until 22.30 pm on last day and were given a very late check out although moved to a room very near with equal amenities including all meals and drinks until we left!
I would definitely recommend it for couples, or families there was areas and facilities to meet every bodies needs, quiet or more lively. The main retaurant can be a bit noisy and busy at meal times but this is the same in all buffet all inclusive hotels. The a la carte retaurants were all good and we particularly enjoyed the Greek night by the pool.
There was the added bonus af being able to walk out of the hotel to Milatos a typical fishing village nearby for a different meal out or a drink in one of the Tavernas.
This wa a very enjoyable holiday, relaxing and unwinding but everything there if we needed it.would definitely recommend it, excellent value for money.

Room Tip: Pay extra for diamond class and room with shared pool or even upgrade to t a suite or too. With jacu...
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed at this stunning hotel recently and what an experience! From the first moment I arrived until I left the service was excellent and staff all very friendly!

I shall most definitely be staying at The Minos again for sure!

Thanks again for a lovely stay : )

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almaty, Kazakhstan
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful all over,,,! room was great,pools ,beach all good. Good stuff, good bars, good spa centre and good restaurants. Every thingis good.Overall a brilliant hotel that didn't disappoint and we would not hesitate to go again and have already recommended it to friends :)


Thank you for amazing holidays!))

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki Region, Greece
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in Minos Imperial on the beginning of May. we have stayed only 5 days as we had bank holidays. this place is fantastic !! wonderful rooms, classy public areas and a astonished Pool area. Also Food was really nice with many of choises i believe for everyone (im not so easy with the food). Personel was friendly enough and we felt really nice during our stay.
i recommend this hotel blindly for couples who want to stay and relax.
xxx

Room Tip: pure white rooms are fantastic !!!
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giv'atayim, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The room is far from being a 5 stars hotel room. We had ants in the shower, the water pressure is too low. The fosset is loose and the bathroom is full of ugly stains, including the miror.
The room was quite big but has no coffe pot. Which is basic. The all inclusive has a very low variety of drinks to offer.
Some of the staff is not very friendly.
The view is very nice and the pools are nice but the maintenance of the water needs improvement.
Animation very poor.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Minos Imperial Luxury Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Minos Imperial Luxury Beach Resort & Spa

Address: Milatos, Crete 72400, Greece
Location: Greece > Crete > Lasithi Prefecture > Milatos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Milatos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Minos Imperial Luxury Beach Resort & Spa 5*
Number of rooms: 338
Official Description (provided by the hotel):
Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, TripOnline SA, Odigeo and Hotels.com so you can book your Minos Imperial Luxury Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Minos Imperial Luxury Beach Hotel Milatos
Minos Imperial Luxury Beach Resort And Spa
Minos Imperial Crete
Minos Imperial Luxury Beach Resort & Spa Milatos, Crete

Owners: What's your side of the story?

If you own or manage Minos Imperial Luxury Beach Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.