We paid for 5 star all inclusive but !!!!!! On arrival we found that the double room suite that we booked was not available as they were still being refurbished and the whole area was cordoned off, so we were given two rooms with an adjoining door which was at best only 3 star.
There were only 40 people when we arrived so we were allowed to use the veranda bar ( which if the hotel were full we would not have been allowed to use as we had the wrong all inc as there was different levels of all inc????
All 5 a la carte were closed which we were told that we would have had to pay for if they were open as we had the wrong all inc again.
The pools were very cold, the only warm pool was the quiet pool which had the heating turned off so was very cold by the end of the week. We asked for the pools to be heated but were told that it was to expensive to heat for so few people, so the quiet pool was anything but with the children using it.( having said that I would have used it with my kids when they were young as it was the only warm pool)
We had a JCB on the beach for two days,no railings above the beach,footpaths still under construction.
After complaint to the management we were told that the tour company's new that the resort would not be fully operational until the 13th of May ( a complaint has gone to Thomas Cook)
Having said that the staff were very good,friendly. Francisco and his wife and Leonard
Were fantastic, nothing was to much trouble.
A holiday is what u make it so we had a nice time regardless.
But not what we paid for
- Official Description (provided by the hotel):
- Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more less
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- Also Known As:
- Minos Imperial Luxury Beach Hotel Milatos
- Minos Imperial Luxury Beach Resort And Spa
- Minos Imperial Crete
- Minos Imperial Luxury Beach Resort & Spa Milatos, Crete