This is no more than a 3 star hotel - it has some parts which are good and some very poor. The bedroom was dated, very old bed and had brown blankets. We thankfully were moved to a far superior room with a comfortable bed and facilities.
The garden area is smart and appealing (very attractive at night). The restaurant was very poor with mediocre food, staff undertrained and a lack of customer service. If you didn't keep hold of your plate and cutlery they were whisked away. Tea was served at a station in plastic cups (no table service whatsoever). The best description is a butlins camp in the Med. Drinks and wine were of a poor quality and the poolside bar was slow and disorganised. The staff were keen to please and tried their best under difficult conditions. Most of the problems at this hotel stem from a lack of management direction and leadership.
The inclusive package is misleading - there is a daily charge for using the bedroom safe , internet (anywhere in the hotel), the spa (10 euros for 40 minutes).
I would strongly recommend not using this hotel as there are many others far better and at a similar price.
We take regular holiday breaks each year and do not make negative comments unduly. we expect a certain level of service and this hotel just did not deliver this.
- Official Description (provided by the hotel):
- Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more less
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- Also Known As:
- Minos Imperial Luxury Beach Resort And Spa
- Minos Imperial Luxury Beach Hotel Milatos
- Minos Imperial Crete
- Minos Imperial Luxury Beach Resort & Spa Milatos, Crete