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“Triple Crown: Stay, Facilities, View” 5 of 5 stars
Review of Minos Imperial Luxury Beach Resort & Spa

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Minos Imperial Luxury Beach Resort & Spa
5.0 of 5 Resort   |   Milatos, Crete 72400, Greece   |  
Hotel amenities
Ranked #2 of 2 hotels in Milatos
1 review
“Triple Crown: Stay, Facilities, View”
5 of 5 stars Reviewed 3 days ago NEW

My girlfriend and I spent a delightful weekend in Minos Imperial Luxury Beach Resort & Spa in the August of 2014. I must say it was by far one of the best choices we made during our trip to Crete. Kind and helpful people at the reception gave us the keys for our fantastic room with modern interior decorating, balancing between black and white colours with marble and stone giving a supreme touch. The hotel is enormous with an abundance of pools, bars and recreational areas to choose from. We decided to dine at the hotel's restaurant and we were simply astonished! We enjoyed the best sunset we had ever seen alongside with tasteful dishes!
Overall the hotel offered us a relaxing yet full of excitement weekend! It goes without saying that we recommend blindfolded the hotel whether you are short on time or you have plenty of it for your vacations. We are certainly visiting again next year and this time for longer for sure!

Stayed August 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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889 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

10 Fabulous days with my girlfriend and her 12 year old son. We booked Diamond Class and it lived up to it's expectations. The large cool marble reception starts you off. The food was superb and we tried every restaurant on different days and different times of day. The staff we engaged with were friendly and helpful and couldn't have done more for us. Miro, Minolas! Claudia, Iaounnis, Kristine, christi!(reception) Maria.
The Jasmine restaurant was a bit hot the night we went but then it was Crete in August!

We had some confusion with the room initially but that was sorted out with an upgrade as soon as possible.The room was great with long terrace with sunbeds and jacuzzi.

The arrival minibar was a little sparce maybe but all in all a clean, bright, wonderful resort with a pool for every occasion.
Fabulous

Room Tip: Diamond Class VIP suite
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Positive: The hotel is beutiful, lots of pools, not crowded even though was fully booked, food was good and we had a large room with a great view to the see.
Negative: Reception people are very rude. On first day when it was hot we had to wait an hour outside until someone will take the luggage and will show ua the room.
There is water slides, but to salty water which when some water get inside your nose or mouth you want to die.
Animation team - they are publishing each day what activities there are planing but actually there is no activity. When i finally saw someone from animation team he said that they are only 2 people. If you are looking for activities in the hotel, forget about it.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Ahhh!!! Just returned from Paradise ( Minos Imperial) and had a wonderful time with my boyfriend and 12 year old son ! The room was upgraded to a VIP suite , 20 ft roof terrace and jacuzzi ,which was wonderful. We had a separate bathroom with large corner bath/shower and another room with a big shower and separate toilet. We went diamond class and fully recommend the extra benefits and personable service. The complex was spotless and rooms very clean. The staff we're brilliant Kristine,( a gem!) , Maria, Litsa, Miros ( amazing smile), iaounnis ( pool side bar) Claudia , also our adorable young waiter at the beach bar (breakfast) who has a fan in my 12 year old son for life! All truly could not help you enough! All a big thank you for making this a holiday to remember and hope to return to one day.

The food selection especially in Diamond class was very good, with a wonderful selection for everyone. The only problem here was the behaviour of some of the rude guests and thankfully these were not British. These were handled very well by the courteous staff!! I am fussy and well travelled and was highly delighted with the hotel and it's facilities . My only downside was putting on 3 kilos !! I blame the Baklava ...

Congratulations to the owners of this wonderful resort and their amazing staff!! See you in 2015!!

Room Tip: VIP junior suite and diamond class !
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv District, Israel
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The resort is a beautiful place, with lots of swimming pools BUT this is one of the most expensive resorts in Crete, and you simply DON'T get what you paid for.
Staff members are very very rude! shauting at guests, they are not polite and don't give the service they require to.
The food is very poor, but more importent, the lights at the dinning room are being shut down 5 min before the official time, geusts can still enter, leaving the guests to eat leftovers, with no beverage machines.
The air condition in our room didn't work. When we called at 11 PM, the operator said that there is no support for this issue after 11, but she will check if he is still in the resort. I asked how will I know if he will come, and her answer was: "if he will come, he will come, if not, not". He didn't came and my husband spent the night sleeping at the porch, because it was too hot inside the room.
There is no free wi-fi (what 5* hotel doesn't have free wi-fi?!), and like many other things, you require to pay for: wi-fi, espresso, fine cocktail..
You require to deposite 10 uero for a towel, 30 uero for an electric pot and even for the safe in the room, you require to leave a deposite at the reception.
The "water park" is 3 slides with salty water, open only for 2 hours in the mornning and 2 hours at noon.
the rooms are very very simple, not "luxury" at all. The water in the shower don't drain well, which makes you "standing in a bath".The bed matresses are absolutly terrible, we couldn't sleep well for the whole vacation.
We have a family summer vacation every year, and this is the most terrible hotel we stayed at.
This is NOT a 5 * luxury all inclusive hotel.

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramat Gan, Israel
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent 5 nights with my wife and 12 & 8 YO kids. It was fun, great view, great swimming pools; I did also open water swimming few times. The food was OK, changed every day.
We made some walking to the nearest villages that was also fun.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chinnor, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were concerned after reading reviews before we came but have been pleasantly surprised! Would say its 4* rather than 5*, large complex, friendly staff, clean. We had a 2 room bungalow in centre of resort, not a refurbished room but clean. We were premium package for 7 days then decided to upgrade to Diamond for the last 3 so have experienced both sides of the offering. Yes the food on basic can be repetitive but you can pay to use the other restaurants, lots of choice on the buffet - salads, fish bar, hot dishes, kids food, desserts included fresh pancakes! The resort was full but you could always get a sun bed and never felt crowded.
Manolis working at Laguna was lovely , very helpful and friendly, Ross was also helpful. A special mention for Kristene, customer relations manager, lovely lady always smiling and very informative!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minos Imperial Luxury Beach Resort & Spa

Address: Milatos, Crete 72400, Greece
Location: Greece > Crete > Lassithi Prefecture > Milatos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 hotels in Milatos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Minos Imperial Luxury Beach Resort & Spa 5*
Official Description (provided by the hotel):
Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more   less 
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Also Known As:
Minos Imperial Luxury Beach Hotel Milatos
Minos Imperial Luxury Beach Resort And Spa
Minos Imperial Crete
Minos Imperial Luxury Beach Resort & Spa Milatos, Crete

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