We stayed at this hotel from 3 October until 16 October 2013. We had a beautiful family room which had a shower and toilet together in one room, a separate room with a large corner bath and sink etc, bedroom with portable tv, a separate living room with two sofas and a tv, a beautiful balcony and sea view. We were delighted with our room and found it to be clean. There was a bottle of mineral water in the fridge upon arrival which we appreciated. We also had a kettle and hair dryer. Our beds were very hard but we asked if they could swap the mattresses which they did and they were more comfortable to sleep on. Air con worked fine. The layout is amazing and well taken care of.
We really enjoyed the food and the selection. It was of good quality every night and always fresh. Special thanks to the pasta chef and the team who make those yummy cakes!! We had a blue band (premium class). We found the restaurant staff (especially the restaurant manager) extremely rude. Each morning during our first week, we had breakfast on the balcony which was lovely, until one waiter told us to move half way through our breakfast because they had changed their policy that morning. We had to take our plates and glasses into the canteen and there were no available tables for us. This happened to us three times during our stay. It was chaotic. We had breakfast every morning after that in the stuffy canteen, with closed doors and windows with net curtains hiding the beautiful view. I just could not understand why they wouldn't open the curtains or balcony door to make their guests stay more enjoyable. I would agree with the other reviews about the unfriendliness of the staff, especially at the seaside bar and the grill area (asked for a slice of melon and she said NO although the waitress was standing next to the melon on a chopping board with a knife)!! Thankfully, we found Thilak, the bar man at the quiet heated pool, to be very friendly and he couldn't do enough for the guests. He really is an example and some managers could learn manners from Thilak. He saved our holiday and we ended up spending time at his pool because he made it special. He worked very long hours and not once was he rude or did he complain. During our last week, the hotel was very quiet and they opened the veranda bar to everybody. We really enjoyed our evenings there, the food was amazing. This made up for the chaos of seating arrangements the first week.
Unfortunately, the outside lighting wasn't always on and we found ourselves trying to manoeuvre the stairs and other areas in the dark. I fell and badly bruised my leg and arm which was painful. I complained about the lighting and the did fix the lighting on the stairs but for the rest of our stay the lighting between two pools remained off.
The complex is very big with a good variety of swimming pools to chose from. It was very quiet and the hotel was closing down so there was no animation available unless we paid for the theme nights (30€ pp for the oriental evening). We had met some friends during our stay so we made our own entertainment.
We enjoyed the hotels location, remote but amazing scenery! Milatos is about a 10 min walk (dirt track road with lights) and the tavernas are fabulous. We recommend Kohlis, Helen is very friendly and the fish is straight out of the water!! A friendly fisherman, Vasilis, sat right in front of us one evening and caught a sea bass !!! We had a car for our stay which is necessary as the hotel doesn't have a shuttle service to Sissi, a beautiful village about 5km away or a 60 min walk (15€ one way taxi). The hotel doesn't have washing machines but there is a laundrette in Sissi which costs 10€ for a wash and dry. We loved the little handmade beach in front of the hotel, great for snorkeling!! Lots of fish around and safe. Loads of sun beds too, perfect for the hot, sunny weather we had during our stay!
- Also Known As:
- Minos Imperial Luxury Beach Resort And Spa
- Minos Imperial Luxury Beach Hotel Milatos
- Minos Imperial
- Minos Imperial Luxury Beach Hotel
- Minos Imperial Crete
- Minos Imperial Luxury Beach Resort & Spa Milatos, Crete
- Official Description (provided by the hotel):
- Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more less
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