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“We enjoyed every minute in the hotel” 5 of 5 stars
Review of Minos Imperial Luxury Beach Resort & Spa

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Minos Imperial Luxury Beach Resort & Spa
5.0 of 5 Resort   |   Milatos, Crete 72400, Greece   |  
Hotel amenities
Ranked #2 of 3 Hotels in Milatos
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“We enjoyed every minute in the hotel”
5 of 5 stars Reviewed August 28, 2013

The hotel is beautiful, in the form of a small village rather than a building. It is located between the sea and mountains, so the landscape, which can be seen from every part of the hotel, is beautiful. It is clean and decorative, and even though it was in its full capacity (we were told when we wanted to make a late checkout), it appeared to be roomy and sparse.

The food is excellent (both in quality and in quantity). There is more than one dining room, and it was nice to change place between days, and see different views. In addition, they serve good food during the entire afternoon in the seaside-bar.

Every evening there was a group-dance for the children with Lena, a young and very nice woman, who led the dancing to the sounds of good music. My children enjoyed this daily activity (and even the adults danced and enjoyed it). There was also a daily activity (of two hours in the morning) for children with Lena (drawing, playing with toy-cubes, etc.)

There is a variety of large swimming pools, some with seawater and some with fresh water, some are deep and some are shallow. The pools are decorative and comfortable, with in-water benches close to the bars, and with internal jacuzzis and waterfalls in some of them. One of the pools is designed for children play: it has shallow fresh-water, a wooden “pirate ship”, and several small slides, all inside the pool. There is a plastic shed above some of the slides, and in some hours a stream of water is spilled from the shed on the slides to make the playing more joyful. There are also water slides for older children and adults that are active during several hours a day (with seawater).The private beach of the hotel has a breakwater, and the time we spent there was also very pleasant.

The most important thing was the behavior of the staff: All staff members were so nice to us, always smiling, always trying to do their best so we would enjoy our holiday. Some staff members were exceptionally friendly and made extra efforts to make us happy:

Yiannis the barman in the northern bar (near the wooden kiosk that provides towels, I think it is called “the Tropical Bar”) was very friendly and gentle.

Michalis Chronakis (maître), the head-waiter, was also very nice. His presence in the dining room was very much positively felt. He was constantly walking around in the dining room and making sure everything is fine and the guests are fully satisfied. Michalis was also very amusing, laughing with us and with the children.

I had a nice conversation with one of the managers who escorted us to our room when we arrive (and whose name I don’t know unfortunately), and she unexpectedly decided to give us a free of charge present: the jacuzzis in our room and in the room of the other family we traveled with were filled for us to use (normally they charge extra money for this).

There is one thing that was not so good in the hotel, the Wi-Fi: they charge money for using it (including in the lobby, reasonable prices), and it is very-very slow. Despite giving a strong signal around the lobby and a decent signal in the room, it was very slow around the lobby, and in the room it was almost impossible to connect to any web-site at all. In addition it had many disconnections. I tried to download a 160MB offline Greek dictionary for Google translate, and even 5 days were not enough time to succeed in this. I should mention that the receptionist was fair: when I came over to purchase internet access, she asked me to verify that I have a signal in my room before purchasing.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Rimini, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2013

This is simply a disaster. Not 5 stars resort by far - I do understand that usually stars are given for teritory, pools and size of the rooms, but this hotel due to the service and way how its operated currently, should be not more then 3 or 3+. We were on Crete many times. This year decided to try different hotel. Found Minos Imperial. Looked in the internet. Booked. Came there in the sunday evening. We didnt liked neither place nor service. During our first weekend we were waiting for Monday to call to agency asking to change the hotel even with our extra payment (i know that probability of closing this deal is very small, but we tried.:)). Detalis: nice big theritory, good food (not a big choice: neutral taste, really great professional picca and asian food) and the most important: excellent sea gulf (hand made laguna), which physically escapes this hotel from bancrupt because these are the only values now. Theriotiry is very outdated, dry trees, died palms, some strange grots w/o any light in the night or barriers. Pools are not clean, except big one next to the beach. But during our stay they where changing the water in this pool, and it was closed 4 days in one week. There are salt's or some chemical granules in the all other pools (to admit that pools are a lot, they are nice and big), water slides are dirty and one not working. No life guards anywhere. Bad ventilllation in the restaurant, and no any in Asian Restaurant. All inclusive very limited. There are two levels of the service, difference is availability of alcohol and special zone at brekfast, thats it. Top level all inclusive (Diamond class) gets free international alco drinks, but be careful they are using local drinks in the branded bottles (we saw in beach bar two times with our eyes, and not only us: Baileys, Chivas and some Uzo are travelling from the bottle to bottle:). There are no stores around the hotel. In the hotel there are two, very expensive shops with limited assortment. I see that management is did everything to minimise the competition - everything what is in competition with hotel services is either expensive like hell or not available. in the rooms bath cabines are having so big holes, that the floor is always wet, and you should use towels every day to soak the wter on the floor. Want to say thank you for the cleaning team. the room was always clean and fresh, they are doing really great job!
The last but not least - hotel is not correct saying in the internet that proximity to Agios Nikolaos is 2km. In reality its about 40km: 50 eur on taxi one way:). It was sooo pity!: we choosed this hotel in big extend due to close proximity, as we thought we will be going to the town every evening. in reality we were closed in the hotel, as spending 100 eur every day on mountain road with the kid is not nice relax at all.
So, our impression is that this hotel was build before crisis in the middle of nowhere, people maybe tried and came first years, but then stopped. and now hotel desperately want to survive: cutted all services to the very minimum, no entertainment, lack of personnel (and they are not speaking language the guests are: mainly very limited english, no deuch and no russian (share of russian speaking - about 70%, guess if they will come again)). We talked to many people and heared few feedbacks during our stay in this hotel: no any tourist told he would return to Crete can you imagine? The ones who was first time, are not willing to return. Overall - too many bad points rather then good ones.
p.s. specially for the hotel management, as I saw emotional responce to the negative comments about the hotel. I'm sure what I'm telling: it was our 8th visit to Creta, stayed before Grecotel, Aldemar and Iberostar, in few hotels two times. And i suggest for Minos Imperial management to consider serious lifting of the business.

Room Tip: rooms with sea view are nice. choose buggalows.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minos_Imperial_gr, Διευθυντής at Minos Imperial Luxury Beach Resort & Spa, responded to this review, September 2, 2013
The first time that you came to our office for complaining you agreed that the previous hotel mentioned that you spend your past holiday offered you only a simple room and breakfast. That means that you paid
4€ for a bottle of water
50 € extra for your lunch
150 € for your dinner
4€ for an ice-cream
You paid your towel on the beach, your umbrella and all alcoholic and non-alcoholic drinks.
So you paid for your holidays more than 3000 € for your extra and if we add your flight and the hotel expenses the amount of money that you spent was more than 5000 €.
We show you around Minos Imperial and some of our Premium & Diamond suites and rooms. You agreed that the hotels you mentioned are almost 30 years old and the quality of accommodation and the space of the rooms were great in Minos Imperial.
As you mentioned to us this year you booked quite early a very special offer for Minos Imperial in a basic room type and an all inclusive package because of the big crisis in Italy. Your aim was to enjoy our Diamond Class Program, quality drinks and a la carte restaurants without to pay extra money. You wrongly try to blame Minos Imperial for your unsuccessful holiday.
A 5 star hotel doesn’t give 5 star happiness but only possibilities and facilities to enjoy it as you can.
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Budapest, Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 27, 2013

We were there in the low season. The hotel was full - this is right for them :-) It is named 5*, but it isn't. A good 4* you can find... And for that is perfect. Or are the 5* conditions in Crete lower than in Thailand or Austria? The room (suite) is clean and big enough, but the cafe and tea and minibar is ... poor ... You cannot compare to a Hilton or sg like that.The staff in the rooms are invisible, if U call the reception, they help you slowly.. but anyway its ok.

Room Tip: Take a suite at least
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sawbridgeworth, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 27, 2013

I always said I'd write a review for this place as I read so many bad reviews before I went in July/August and they were unjustified.
Firstly if you book this hotel expecting it to be like a Four Seasons, but you have only paid the standard All Inclusive rate, then you need to sit back and reflect on how much you want to spend on a holiday. This hotel for the majority of time we were there, was friendly, bar service was good, white wine and beer was fine, some of the spirits were a little different to premium but hey you're in Greece.
The food was good and most days there was enough variety, fantastic pizza place, cooked fresh. The pool restaurant really good, friendly and fun. The loveliest place to sit was down near the Tropical bar with the large pool and decent sun beds. We had 2 kids 4 and 5 and both loved the pool.
The 2 bedroom room we had was spacious, bathroom really good.
The reception staff were mainly brilliant we had to see the doctor at the hotel and they were really helpful. But if you need anything, just ask them.
There was the odd waiter here and there that were sour faced, but most of the serving staff were polite and helpful - this is a large and busy hotel so it's going to manic at meal times.
I could go on and on, but overall for the price you pay, which may seem a lot to some families who bad mouth it, but's it's good value if you book in advance and get a good deal.
Most amazing 5* hotels AI will set you back £7k for a 10 day holiday in August, so at inbetween £3-4K, I think you need to put in perspective.
Finally, nightmare Russians, there are everywhere and rude, but it's not the hotels fault that they are all Russian.
Thanks Hotel Minos, we had a lovely holiday and really enjoyed ourselves, we were rested and speak highly to those who ask. And to the rest of the doubters, you have to go for yourself. But if you want somewhere which is perfect in every way, then get your credit card out and spend more money, it really is as simple as that! And perhaps the reason that you are coming here, is because you can't afford to go to those places which will tick every box known to man!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

We just returned from a week in Minos Imperial.
I can be second to all who said it is not a real 5 star resort. It is really not.
The place itself has a lot of potential, but the mgt team doesn't seems to make it like the perfect place for vacations.

Few things we experienced:

1. Reception
under staffed, and you will keep waiting around 10-20 min until being handled.
During our check-in , the receptionist saw that we waited long time, and behind me there were 2 more families, so she tried to check in all of us together. Nice thought, but poor execution. If you can't handle few things at the same time, better focus on doing it right one at a time ; or asked for more help in the reception when 5-6 families arrived...

2. Room
There are many types of rooms on the hotel , all divided between two level of accomodation. We actually receive a room from the better accomodation level, but it was smaller and didn't had a separate BR as I reserved originally + you couldnt get the WiFi network from his room. So we asked to get the room we reserved. We did got it eventually, but than we saw that both shower and bath had problems. One had water running extremely slow and in the other the shower door couldn't be closed which caused the water to get out and wet all the floor. It was late and we were all tired to go back to the reception and ask for a change ; calling them didn't help much as well. The message was basically, this is it and we cannot fix it.

The room overall looks ok, nothing special, but again - very far from being 5 star.
Mgt need a serious interior update to make it like that.

3. WiFi
It's not free, need to buy day pass or week pass for 30 Euro.
The network is not available in all te rooms ! The receptionist was decent enough to tell us that before I got the pass.
I could connect while being in the room, but the speed is extremely slow. During evening and nights, you barely can get connected. The best place to get a decent speed is at the lobby.

4. Food
Unlike what I read on the hotel website, there is only one restuarant available for meals ( for the premium level).
It takes a day or two to understand what you like, overall it is ok.
The good things are normally around the grill area , but again - a miss from the hotel. Why only one guy working when there are 10-12 guests waiting in the line? Why not have 2-3 guys working in parallel? There is enough space behind the counter.

In some cases food is running out and it was a shame to see that the kitchen staff are not bringing more although many guests were still presence.

If you want to try the special dinner ( meat BBQ, fish BBQ, Greek ) it is with extra charge, and seems that made with good quality and variety of food. We tried the fish BBQ and enjoy it very much. A nice break of the daily meals routine.


5. Location
Not close to the big noise of the hiraklion city, but I knew that and wanted a place which is isolated , and it really is.
You have Milatos, a small village which is 15 min walking distance or 4.40 min running (: , with some restaurants but not more .
The resort have a private beach which you can enjoy with water sports that the hotel offers ( extra pay of course ).

6. Pools
Many pools open to all; all clean , and you can find seats at most of the time ( and it was during peak season!)
This is actually one of the Great thing about this place . You couldn't feel to crowded althought it is a peak season and the hotel is full booked.

********


Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minos_Imperial_gr, Manager at Minos Imperial Luxury Beach Resort & Spa, responded to this review, August 27, 2013
Dear guest,
First of all we would like to thank you for your preference in selecting our Minos Imperial Resort for your holidays and for taking the time to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.
We are sorry to hear that your stay has not been as enjoyable as you wished to be. We passed on your comments to the heads of the food and service departments in order to revise and improve, our goal being to offer great holidays to all our guests.
On the other hand we thank you for highlighting the cleanliness of our pools and the plenty of seats that are around of them.
We would like also to inform you that your travel agent has exclude the Wi-Fi from its description. It is included only the basic room type and the main restaurant.
Once again, we thank you for your comments that give us the opportunity to know how to improve and get back to the high quality standards of Minos Imperial.
Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2013

We just return from our holiday, we have booked the delux room, we got the best room in the hotel, room 801.
It is only for couple, not families. It is all brand new, one huge suite, living room, bedroom, shower, big bath, LCD TV with surround system. All internal walls from glass. If I just could attach the photos, it is amazing.
They should put the photo on their web site. We have been told that its the owner favoright room, their is only one in the resort.
The service is great, nice atmosphere, relaxing, lots of swimming pool all with sea water, and a very nice beach.
The resort is a short distance from SIS and Milatos. 30-40 min drive from Hraklion.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 23, 2013

We stayed in Minos Imperial in August 2013 with the family. In general, we were very disappointed from most of the hotel facilities.
Food: the dining room is not air conditioned! it is a nightmare having all your meals in August in a hot and humid hall! the food itself was boring, oily and always in a shortage. There are always not enough glasses to drink, not enough fruits in the deserts and there is a 15 mins waiting line for the pizza.
Pools: there are not enough benches near the pools, about 10% of what should actually be there, so many people find themselves sitting on the floor on a towel. Towels - lines of people waiting to get a beach towel.
Rooms: poorly maintained. Mouse traps under the kids beds... you can imagine the rest...
Bottom line - very disappointing, especially for the high rates of this hotel.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minos Imperial Luxury Beach Resort & Spa

Address: Milatos, Crete 72400, Greece
Location: Greece > Crete > Lasithi Prefecture > Milatos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Milatos
Price Range (Based on Average Rates): $
Hotel Class:5 star — Minos Imperial Luxury Beach Resort & Spa 5*
Number of rooms: 338
Official Description (provided by the hotel):
Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more   less 
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Also Known As:
Minos Imperial Luxury Beach Resort And Spa
Minos Imperial Luxury Beach Hotel Milatos
Minos Imperial Crete
Minos Imperial Luxury Beach Resort & Spa Milatos, Crete

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