The hotel is beautiful, in the form of a small village rather than a building. It is located between the sea and mountains, so the landscape, which can be seen from every part of the hotel, is beautiful. It is clean and decorative, and even though it was in its full capacity (we were told when we wanted to make a late checkout), it appeared to be roomy and sparse.
The food is excellent (both in quality and in quantity). There is more than one dining room, and it was nice to change place between days, and see different views. In addition, they serve good food during the entire afternoon in the seaside-bar.
Every evening there was a group-dance for the children with Lena, a young and very nice woman, who led the dancing to the sounds of good music. My children enjoyed this daily activity (and even the adults danced and enjoyed it). There was also a daily activity (of two hours in the morning) for children with Lena (drawing, playing with toy-cubes, etc.)
There is a variety of large swimming pools, some with seawater and some with fresh water, some are deep and some are shallow. The pools are decorative and comfortable, with in-water benches close to the bars, and with internal jacuzzis and waterfalls in some of them. One of the pools is designed for children play: it has shallow fresh-water, a wooden “pirate ship”, and several small slides, all inside the pool. There is a plastic shed above some of the slides, and in some hours a stream of water is spilled from the shed on the slides to make the playing more joyful. There are also water slides for older children and adults that are active during several hours a day (with seawater).The private beach of the hotel has a breakwater, and the time we spent there was also very pleasant.
The most important thing was the behavior of the staff: All staff members were so nice to us, always smiling, always trying to do their best so we would enjoy our holiday. Some staff members were exceptionally friendly and made extra efforts to make us happy:
Yiannis the barman in the northern bar (near the wooden kiosk that provides towels, I think it is called “the Tropical Bar”) was very friendly and gentle.
Michalis Chronakis (maître), the head-waiter, was also very nice. His presence in the dining room was very much positively felt. He was constantly walking around in the dining room and making sure everything is fine and the guests are fully satisfied. Michalis was also very amusing, laughing with us and with the children.
I had a nice conversation with one of the managers who escorted us to our room when we arrive (and whose name I don’t know unfortunately), and she unexpectedly decided to give us a free of charge present: the jacuzzis in our room and in the room of the other family we traveled with were filled for us to use (normally they charge extra money for this).
There is one thing that was not so good in the hotel, the Wi-Fi: they charge money for using it (including in the lobby, reasonable prices), and it is very-very slow. Despite giving a strong signal around the lobby and a decent signal in the room, it was very slow around the lobby, and in the room it was almost impossible to connect to any web-site at all. In addition it had many disconnections. I tried to download a 160MB offline Greek dictionary for Google translate, and even 5 days were not enough time to succeed in this. I should mention that the receptionist was fair: when I came over to purchase internet access, she asked me to verify that I have a signal in my room before purchasing.
- Official Description (provided by the hotel):
- Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more less
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- Also Known As:
- Minos Imperial Luxury Beach Resort And Spa
- Minos Imperial Luxury Beach Hotel Milatos
- Minos Imperial Crete
- Minos Imperial Luxury Beach Resort & Spa Milatos, Crete