My partner and I stayed at the Minos Imperial Hotel from the 26th of June to the 3rd of July.
Having read many mixed reviews on this site we was a little apprehensive as to what exactly we was going to get when we arrived but we thoroughly enjoyed our stay and would recommend this hotel.
Hotel - the hotel itself is nicely decorated, a typical Greek hotel in my opinion, maybe not a 5* in terms of decoration but we have stayed in a 5* hotel in Rhodes and that was exactly the same. The reception area is very grand and also very clean. The rooms are more like a 3*, very basic with the typical magnolia walls, maghaney cabinets etc. However, they are cleaned every day with fresh bedding and towels. So it's perfect just to be used for sleeping and getting changed!
Pools - All the pools were absolutely stunning! There are many hotels located around the hotel. The Cascade pool which is located by Bar Cascade ( this is the family pool with the hotel's animation team! ) The pool by the sea side and tropical bar is lovely, very clean, overlooking the sea. Perfect! Also, there's an adult and couple's pool located near the main restaurant with open air gym facilities. If you're travelling with young children, there's a children's pool with an octopus slide which looked very fun and Enjoyable for children! All the pools are cleaned regularly and you don't really need to reserve a sun lounger but we wanted to use the pool overlooking the sea and they do get filled up quickly!
Food - The food was nice in my opinion, plenty of choice, live cooking stations including fresh pizza and pasta, live grill stations with various meats such as liver, chicken, beef, kebab. Also, a pancake and waffle station. The trays were always filled up during our stay. Breakfast was nice also. A good selection including hot american style breakfast, spicy sausage (not english sausages), fried eggs, potatoe slices, omlette, boiled eggs. The choice of continental is also available with croissants, bread, cheese, cold meats. Lunch was also very appetising and again, plenty of choice. But expect to get bored during the last couple of days, it's an all inclusive hotel.. What do you expect?
Drink - if you're premium class (blue band) the only drinks you can have free are both red and white wine, water, soft drinks and beer and the cocktail of the day. If you want any other cocktail or spirits you will have to pay for them. Don't expect to drink free in the veranda bar, you need to pay for everything unless you're diamond class. I don't agree with the two tier band. You go to an all inclusive hotel, expecting to have all inclusive facilities. But we didn't let this get us down!
If you want to upgrade to diamond class you will have to pay 20 euros each per day, but that doesn't include a room upgrade!
If you want a private pool expect to pay 350 euros per day!!!
You can receive a fresh towel every day for the sun loungers by paying a 10 euro deposit at reception but you will get this back as long you return the towels back to the kiosk!
The staff are really friendly, always willing to help and welcoming. Especially chrissi - one of the receptionists!
The hotel is located in a remote location. If you want a relaxing holiday without going to towns then this is perfect for you as it is situated in a beautiful area and the views and surroundings are unbelievable! If you want to visit towns then expect to pay at least 25/30 euros each way. For a week we spent 200 euros on taxis! 120 for a return from the airport. 50 return to Malia and 30 return to Sissi. I would recommend venturing out because the towns are so traditional and the people are so friendly! Would recommend visiting neropolis restaurant in Sissi and Totto Lotto in the old village of Malia! Amazing food and a great atmosphere!
The taxis are very reliable!
I would recommend going on the 'happy train' around all the small traditional villages including Milatos and Sissi. It's 15euros each and you're out for 4 hours.
Therefore, we enjoyed this holiday so much and we are definitely going back to crete next year but maybe not to this hotel due to the location as we like to visit different towns at an affordable price! I don't agree with the all inclusive but expect it and be open minded. That is the attitude we arrived with after reading some reviews but we didn't let the very strange all inclusive policy effect our holiday. We still had a great time!
Hope this helps!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
On our effort to constantly improve our services it gives us great pleasure as a team to know that we managed to offer you a great experience in Minos Imperial.
We are very glad you enjoyed our various pool options and restaurants!
It is always very nice to read a feedback from a happy guest and we are looking forward to welcome you again in our resort, any time soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.