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“Top hotel and lovely holiday in Crete” 5 of 5 stars
Review of Minos Imperial Luxury Beach Resort & Spa

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Minos Imperial Luxury Beach Resort & Spa
5.0 of 5 Resort   |   Milatos, Crete 72400, Greece   |  
Hotel amenities
Ranked #2 of 3 Hotels in Milatos
Bristol, United Kingdom
1 review
14 helpful votes 14 helpful votes
“Top hotel and lovely holiday in Crete”
5 of 5 stars Reviewed December 27, 2012

I stayed with my husband in the Minos Imperial at the beginning of October and it was very comfortable and beautiful. We did not expect such quality that you normally would only find in the very expensive luxurious hotels. The deco in the colours of gold and olive really gives it a luxury feel together with the white marbel bathroom. And especially the bed was very comfortable. I have some special requirements because of my lower back problem so I asked it is was possible to have a soft matrass, which I got. It was lovely to read a book in bed before getting to sleep (the reading light next to the bed was very useful, so that my husband would not be distrubed by too much light in the room).

We did not spend a lot of time in the room, but when we did we used the high tech equipment, which was like a home cinema - great sound, 40" TV, CD & DVD and we could connect our camera through a USB to review our snap shots - we even connected the Iphone and listened to our own music. The rooms were just top class and very clean.

The gardens of the hotel are vast, beautiful and immaculately kept and there were trees on the beach giving you natural shade during the day. Although the sea can be a bit rough at times, the last few days the sea was still and we spend a lot of time on the beach and swimming in the sea, which we really enjoyed.

We stayed at many 5* hotels before and we know that they tend to be out of town, so we rented a car to explore a bit of the island. We never expected that Crete was so beautiful - there is so much to see and do. We went to Plaka (near Agios Nikolaos) and this was stunning with a view over Spinalonga. We also went to Heraklion for some shopping and were very pleasantly surprised as it had lots of pedestrian shopping areas and lovely cafes and bars.

In the hotel, the food options were plentiful. The main buffet had so much choice that it was too much but the quality of everything was exceptional. And you dont even have to eat from the main buffet, we also went to some of the restaurants for breakfast and in the evening we had a la carte dinner (with 4 restaurants there is plenty to chose from).

I want to give special mention to the staff of the hotel. As it was the end of the season, you could tell that they were a little tired, but they were so friendly and helpful making us feel very welcome. As there were not so many people staying in the hotel, the staff spend a lot of time with us telling us where to go and what to see, which we gladly took as great advice.

As we have had some not so good experiences with all inclusive holidays, I just wanted to say that the quality of the drinks were all great - Pepsi cola and all the international alcoholic brands you would want.

We had a lovely holiday in Crete and our stay at the Minos Imperial was special. Thank you for everything.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Barnoldswick, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 30, 2012

This was a last minute break away from the terrible British summer we had again this year and for a week's chilling out in very nice surroundings the Minos Imperial really hit the spot.

Rooms - I'd describe these as elegant, comfortable and well equipped. The view from the room was spectacular. We booked a deluxe room waterfront.

Dining - Whilst neither of us are big fans of buffet dining, the choice and quality of the food was very good and we ate there most evenings with the exception of the Lobster night which we really enjoyed. Had we been there longer than a week we would have certainly ate in the other a la carte restaurants.

Pools - there was no need to be up at the crack of down to get a sun-lounger. Plenty of space, quite areas where you could relax and read, something we both like doing on holiday. And it was kept spotlessly clean - the staff here are constantly on the go.

Location - if you want to be in the centre of a busy resort, then this hotel isn't for you, since it's out on its own. You really need a car if you want to get out about. We didn't move from the hotel as we just wanted to relax. Had we been here longer we most certainly would have hired a car for a couple of days.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 26, 2012

My wife and I had been looking forward to our holiday in Crete and our stay at the Minos Imperial as it was our special anniversary. And we have not been disappointed. From start to finish, the hotel have been absolutely fantastic. The staff really went out of their way to give us a truly memorable time. We have travelled to many similar hotels before, but our Diamond class room with a lovely sea view was exceptional. The bed was very comfortable and we had so much space. We did go outside for some food a couple of times, just for the variety, but the restaurants were amazing. It is just everything you want from a 5 star hotel. The Italian restaurant was particularly good and safe to say we ate there more than once. All in all we had a brilliant time and would recommend Minos Imperial to anyone looking for a top class holiday. Thank you for making our anniversary that extra special and we will be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 14, 2012

After searching for some time for a holiday, we booked diamond class at the Minos Imperial, as it had everything we needed to celebrate our silver wedding. Or so we thought. Well what a disapointment, the food was cold and substandard to say the least, the a la carte restaraunts were all closed, some of the bars and pools were also closed, the out door lift was out of order, which was unfortunate for some people with health problems, as the grounds of the hotel were very hilly, therfore it was difficult to get to the only bar that was open through the day for refreshments. We booked a VIP junior suite which offered a turn down service each night,it never happened, during our stay our room was not kept to the standard of cleanliness I would expect, on occations our cups were not washed, floors not swept and toilet not washed. Our tea and coffee etc were never replenished, we brought the above to attention of the management, and got the impression they could not care less. It was abviouse the hotel was closing for the season and the guests were just an inconvenience, which in my oppinion is totally unacceptable.
when we complained to the restaraunt manager about the dress code in the evening not being adheared to, ie guests wearing shorts and flip flops, he said he did not want to approach those guests in case there was trouble, we were totally shocked at this attitude.
I can honestly say our stay at the Minos Imperial was memorable, and not for all the right reasons. If it had not been for the fact we hired a car our holiday would have been a disaster.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2012

Staff very friendly and helpful! Rooms are good size and bathroom looks new. Maid service was excellent. View was great! Pools are good size and great facilities nearby. Pool bar was great!! staff were very friendly, and range of A.I drinks were fab! Once checked in you are given a towel card and can get fresh beach towels any time. the food was good and a range of options to suit.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 1, 2012

We have just returned from the Minos Imperial 6/10/12 - 20/10/12. This the worst holiday we have ever experienced. We went to celebrate our 30th wedding anniversary. This hotel is not fit for purpose, in other words it does not provide or offer the dining options or bars it says on their web site.
"Huge selection of dining options/ guests are offered a wealth of dining options & social bars".
This is absolutely untrue we could only eat in the Grand Blue buffet restaurant and once during are stay we could eat lunch in the Mediterranean Restaurant but most of the food was at an extra cost. In fact the champagne, Lobster Dinners etc are all at extra costs even if you are a diamond customer.
On arrival (which was a very unfriendly experience) we were given an itinerary of the bars and restaurants which clearly states the dates they will close, several actually closed on the 15/9/12 this was before we even booked our holiday and the rest closed except Grand Blue on 30/09/12 as we didn’t arrive until 6/10/12 are choice was certainly limited.
The last 2 days of our holiday even the Grand Blue closed we were moved to a side room and the food was served from serving dishes or un chilled un covered plates it hit an “all time low”
The food was poor quality inferior reformed meat /cheap cuts of meat always casseroled, not once did we have a roast joint of beef/pork or a chicken carved in front of us as show cooking suggests (we have had this in 3 & 4 star hotels) show cooking consisted of a guy cooking potato fritters and another frying burgers fatty chops and even fattier kebabs. The chicken they offered the cook told me was rabbit. The Asian restaurant, a small corner of the restaurant was were the same Chinese food was cooked every night. The food was always cold. The budget for the food is not being spent on quality food.
We complained to the restaurant manager Christosi Politis in total 4 times, he told us that nobody else had complained...
This was a huge lie as I have a list of people who complained some were moved to other hotels but when we complained at reception they said that we would have to complain to our Rep. as we did not have a Rep. in our hotel we had to wait until we returned to England.
The only bar available to us was the seaside bar as the tropical bar closed on 8/10/12 .once we were able to get served, as only one person was serving, the drinks were of the poorest quality, I drank only water and my husband would drink only the beer. The local brands tasted like flavoured sugar water.
The diamond quests had their own bar and we could drink in their but it cost 8 euros for whisky, brandy etc. this bar was always empty.
We have serious issues as to where the drink and food budget was being spent.
There were a few exceptions but a majority of the staff were extremely rude and ignorant. We were told by the bar/accommodation manager also called Christos (who we also complained to) that this was a translation issue!!!!!
As we went for our 30th wedding anniversary we thought we would at least be offered a complimentary drink but sadly we were let down as with most things at this hotel.
On our last day their they started to empty the swimming pools even though some guests still had a few days left of their holiday.
I have read the replies from the manager to justify the poor quality etc. Firstly we did not pay a reduced rate and feel very insulted at the implication we infact paid over £600 more than some of the other guests secondly we have stayed in other 5 /4star hotels so we know how to compare like for like. Other dining options like diamond class were offered the same terrible food as we were so why would you pay extra for it , the manager told us we were paying for the surroundings surely all 5 star hotels have lovely grounds but they have lovely food ,drinks and polite staff to go with it. Whether they were closing for the winter or not we should have been treated like the paying guests we were, and not an inconvenience as they made us feel. While their Economic climate is having such a bad time may I suggest they look after their biggest industry (tourist) not alienate them.
I have also read that the Hotel had a private beach!!!. Yet when we raised the state of the beach i.e. the rubbish on it (cigarette ends empty bottles broken sunbeds etc. we were clearly told it was not a private beach and anybody could use it that is why the hotel did not clean it.
In conclusion this hotel is not fit for purpose ( it doesn’t do what it says on their website) this is clearly not the holiday we thought we booked it was an inferior 2 star hotel definitely not 5 star. The food the drinks and the staff were a huge disappointment. A TOTAL WASTE OF MONEY.
I would never recommend this hotel it was terrible.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minos_Imperial_gr, Manager at Minos Imperial Luxury Beach Resort & Spa, responded to this review, November 7, 2012
We would like to thank you for your kind words regarding our hotel. However, please allow us to say that some clients cannot tell the difference between 5* city hotels and 5* resorts and this is why some people get frustrated sometimes.

Furthermore, due the recession prevailing in Europe, we try to adopt competitive prices by providing less facilities at times but still, when speaking of a 5* hotel, this certainly refers also to the setting, the gardens, the environment, the cleaning service, the private beach, the rooms’ and bathrooms’ size, the spa facilities and so many other things. These are the things a 5* hotel consists of. But among 5* hotels, there are various food & beverage package options like 5* all inclusive hotels – where we belong - , half-board hotels or bed and breakfast hotels and prices, of course, vary respectively from 150 euros to 10.000 per night and the guest is free to choose whatever he wishes and have relevant expectations over this choice.

For our very last week of operation, at the end of October, we offered extremely special rates, having already informed the tour operators, the travel agencies and our website with regards to which facilities would be open and which closed. Guests choosing to visit us in that period should have been aware of the fact that these beneficial prices are offered on the grounds that not all departments would have been available.

Our vast variety of food & show-cooking in our main restaurant was also cut in half during the above mentioned period; we are proud to feature some of the best buffet standards in Crete and we are heating the food in such a temperature to satisfy the 97% of our guests. Those guests wishing their food to be hotter, are offered with the possibility to ask for their food to be re-heated or to re-heat it by themselves in a microwave oven.

Please accept our advice and make sure that you know what will be offered to you by the hotel you will book for your next vacation; for instance, as far as Minos Imperial is concerned, you should have known that we do offer mattress and pillow service so you could have explained to us what kind of mattress or pillow you needed and we would have changed them for you.

You give us the impression that you are not aware of the new concept of 5* hotels and maybe it was the first time travelling in one of those because you should have known that in 5* hotels there are guests paying from 100 euros to 5000 euros in the same hotel at the same period of time. There are guests that do not find it necessary to have a luxury all-inclusive program and they are fully satisfied with a very simple and limited package and there are other guests that wish to have luxury items in their program like champagne, lobster, fresh fish etc. So nowadays almost all 5* hotels offer executive floors, bars and restaurants just like in the airline industry. In an airplane there are first class, business class and economy class seats; one may not expect to have the comfort and services of first class in economy class.

In Minos Imperial, we do offer a highly luxurious all-inclusive program called diamond class; separate bars and separate restaurants are offered to this guest category; of course, the other guests that have the more low-cost all-inclusive program are also welcome at an additional charge. Should you visit Crete in the future –maybe in another Resort – we would be more than happy to have you here and discuss with you the differences that exist in hotels over a glass of champagne.

Our experience has shown us that a traveler experienced in 5* hotel does not stay in a place that does not suit his needs; he takes his suitcases and goes to another hotel. The other type of traveler, the one who complains after his visit to a certain hotel, has very high expectations while not having paid for services that reach these excessive expectations and this is how an expectations’ gap is created and hence the guest stays dissatisfied.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 30, 2012

Hi,
Just returned from a holiday in Kreta at this hotel last week in october for two weeks,we had read some review, so we had an open mind , we arrived late at nite and was greeted by the night receptionst and he was very friendly and helpful, he showed us to our apartment, so this was a good start ,his name was Kostas,and he remained helpfull and friendly until we left the hotel, the standarts in the hotel were very high , clean and friendly staff, great dinning experiance, plenty to do,and clean toilets, the pools and areas were spotless, 10 out of 10 for all that.
We were all inclusive, out of the 14 days there was only one night that i wasnt to keen on the food , however, that was more to do with choice, that standards, the waiter service was exellent ,young girls , very friendly and helpful. All contributed to a great two weeks,we spent a lot of time on the beach which was great for swimming etc, it was very hot,for the two weeks only to come back to the constant rain of London, so great hotel , which is 5 star.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minos Imperial Luxury Beach Resort & Spa

Address: Milatos, Crete 72400, Greece
Location: Greece > Crete > Lasithi Prefecture > Milatos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Milatos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Minos Imperial Luxury Beach Resort & Spa 5*
Number of rooms: 338
Official Description (provided by the hotel):
Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more   less 
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Also Known As:
Minos Imperial Luxury Beach Hotel Milatos
Minos Imperial Luxury Beach Resort And Spa
Minos Imperial Crete
Minos Imperial Luxury Beach Resort & Spa Milatos, Crete

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