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Minos Imperial Luxury Beach Resort & Spa: Traveler Reviews

5.0 of 5
Milatos, Crete, Milatos, Crete 72400, Greece
Hotel amenities
Minos Imperial Luxury Beach Resort & Spa
Ranked #2 of 2 hotels in Milatos
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737 reviews from our community

Traveler rating
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    92
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    85
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Families
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Couples
328
 
Solo
10
 
Business
4
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Wondeful Staff”
5 of 5 stars Reviewed November 14, 2012

Staff very friendly and helpful! Rooms are good size and bathroom looks new. Maid service was excellent. View was great! Pools are good size and great facilities nearby. Pool bar was great!! staff were very friendly, and range of A.I drinks were fab! Once checked in you are given a towel card and can get fresh beach towels any time. the food was good and a range of options to suit.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Mohamed B about Minos Imperial Luxury Beach Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth
1 review
7 helpful votes 7 helpful votes
“Worst Hotel ever”
1 of 5 stars Reviewed November 1, 2012

We have just returned from the Minos Imperial 6/10/12 - 20/10/12. This the worst holiday we have ever experienced. We went to celebrate our 30th wedding anniversary. This hotel is not fit for purpose, in other words it does not provide or offer the dining options or bars it says on their web site.
"Huge selection of dining options/ guests are offered a wealth of dining options & social bars".
This is absolutely untrue we could only eat in the Grand Blue buffet restaurant and once during are stay we could eat lunch in the Mediterranean Restaurant but most of the food was at an extra cost. In fact the champagne, Lobster Dinners etc are all at extra costs even if you are a diamond customer.
On arrival (which was a very unfriendly experience) we were given an itinerary of the bars and restaurants which clearly states the dates they will close, several actually closed on the 15/9/12 this was before we even booked our holiday and the rest closed except Grand Blue on 30/09/12 as we didn’t arrive until 6/10/12 are choice was certainly limited.
The last 2 days of our holiday even the Grand Blue closed we were moved to a side room and the food was served from serving dishes or un chilled un covered plates it hit an “all time low”
The food was poor quality inferior reformed meat /cheap cuts of meat always casseroled, not once did we have a roast joint of beef/pork or a chicken carved in front of us as show cooking suggests (we have had this in 3 & 4 star hotels) show cooking consisted of a guy cooking potato fritters and another frying burgers fatty chops and even fattier kebabs. The chicken they offered the cook told me was rabbit. The Asian restaurant, a small corner of the restaurant was were the same Chinese food was cooked every night. The food was always cold. The budget for the food is not being spent on quality food.
We complained to the restaurant manager Christosi Politis in total 4 times, he told us that nobody else had complained...
This was a huge lie as I have a list of people who complained some were moved to other hotels but when we complained at reception they said that we would have to complain to our Rep. as we did not have a Rep. in our hotel we had to wait until we returned to England.
The only bar available to us was the seaside bar as the tropical bar closed on 8/10/12 .once we were able to get served, as only one person was serving, the drinks were of the poorest quality, I drank only water and my husband would drink only the beer. The local brands tasted like flavoured sugar water.
The diamond quests had their own bar and we could drink in their but it cost 8 euros for whisky, brandy etc. this bar was always empty.
We have serious issues as to where the drink and food budget was being spent.
There were a few exceptions but a majority of the staff were extremely rude and ignorant. We were told by the bar/accommodation manager also called Christos (who we also complained to) that this was a translation issue!!!!!
As we went for our 30th wedding anniversary we thought we would at least be offered a complimentary drink but sadly we were let down as with most things at this hotel.
On our last day their they started to empty the swimming pools even though some guests still had a few days left of their holiday.
I have read the replies from the manager to justify the poor quality etc. Firstly we did not pay a reduced rate and feel very insulted at the implication we infact paid over £600 more than some of the other guests secondly we have stayed in other 5 /4star hotels so we know how to compare like for like. Other dining options like diamond class were offered the same terrible food as we were so why would you pay extra for it , the manager told us we were paying for the surroundings surely all 5 star hotels have lovely grounds but they have lovely food ,drinks and polite staff to go with it. Whether they were closing for the winter or not we should have been treated like the paying guests we were, and not an inconvenience as they made us feel. While their Economic climate is having such a bad time may I suggest they look after their biggest industry (tourist) not alienate them.
I have also read that the Hotel had a private beach!!!. Yet when we raised the state of the beach i.e. the rubbish on it (cigarette ends empty bottles broken sunbeds etc. we were clearly told it was not a private beach and anybody could use it that is why the hotel did not clean it.
In conclusion this hotel is not fit for purpose ( it doesn’t do what it says on their website) this is clearly not the holiday we thought we booked it was an inferior 2 star hotel definitely not 5 star. The food the drinks and the staff were a huge disappointment. A TOTAL WASTE OF MONEY.
I would never recommend this hotel it was terrible.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
Ask gary h about Minos Imperial Luxury Beach Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minos_Imperial_gr, Manager at Minos Imperial Luxury Beach Resort & Spa, responded to this review
November 7, 2012
We would like to thank you for your kind words regarding our hotel. However, please allow us to say that some clients cannot tell the difference between 5* city hotels and 5* resorts and this is why some people get frustrated sometimes.

Furthermore, due the recession prevailing in Europe, we try to adopt competitive prices by providing less facilities at times but still, when speaking of a 5* hotel, this certainly refers also to the setting, the gardens, the environment, the cleaning service, the private beach, the rooms’ and bathrooms’ size, the spa facilities and so many other things. These are the things a 5* hotel consists of. But among 5* hotels, there are various food & beverage package options like 5* all inclusive hotels – where we belong - , half-board hotels or bed and breakfast hotels and prices, of course, vary respectively from 150 euros to 10.000 per night and the guest is free to choose whatever he wishes and have relevant expectations over this choice.

For our very last week of operation, at the end of October, we offered extremely special rates, having already informed the tour operators, the travel agencies and our website with regards to which facilities would be open and which closed. Guests choosing to visit us in that period should have been aware of the fact that these beneficial prices are offered on the grounds that not all departments would have been available.

Our vast variety of food & show-cooking in our main restaurant was also cut in half during the above mentioned period; we are proud to feature some of the best buffet standards in Crete and we are heating the food in such a temperature to satisfy the 97% of our guests. Those guests wishing their food to be hotter, are offered with the possibility to ask for their food to be re-heated or to re-heat it by themselves in a microwave oven.

Please accept our advice and make sure that you know what will be offered to you by the hotel you will book for your next vacation; for instance, as far as Minos Imperial is concerned, you should have known that we do offer mattress and pillow service so you could have explained to us what kind of mattress or pillow you needed and we would have changed them for you.

You give us the impression that you are not aware of the new concept of 5* hotels and maybe it was the first time travelling in one of those because you should have known that in 5* hotels there are guests paying from 100 euros to 5000 euros in the same hotel at the same period of time. There are guests that do not find it necessary to have a luxury all-inclusive program and they are fully satisfied with a very simple and limited package and there are other guests that wish to have luxury items in their program like champagne, lobster, fresh fish etc. So nowadays almost all 5* hotels offer executive floors, bars and restaurants just like in the airline industry. In an airplane there are first class, business class and economy class seats; one may not expect to have the comfort and services of first class in economy class.

In Minos Imperial, we do offer a highly luxurious all-inclusive program called diamond class; separate bars and separate restaurants are offered to this guest category; of course, the other guests that have the more low-cost all-inclusive program are also welcome at an additional charge. Should you visit Crete in the future –maybe in another Resort – we would be more than happy to have you here and discuss with you the differences that exist in hotels over a glass of champagne.

Our experience has shown us that a traveler experienced in 5* hotel does not stay in a place that does not suit his needs; he takes his suitcases and goes to another hotel. The other type of traveler, the one who complains after his visit to a certain hotel, has very high expectations while not having paid for services that reach these excessive expectations and this is how an expectations’ gap is created and hence the guest stays dissatisfied.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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3 helpful votes 3 helpful votes
“Rain in London, Sun on Minos Imperial.”
5 of 5 stars Reviewed October 30, 2012

Hi,
Just returned from a holiday in Kreta at this hotel last week in october for two weeks,we had read some review, so we had an open mind , we arrived late at nite and was greeted by the night receptionst and he was very friendly and helpful, he showed us to our apartment, so this was a good start ,his name was Kostas,and he remained helpfull and friendly until we left the hotel, the standarts in the hotel were very high , clean and friendly staff, great dinning experiance, plenty to do,and clean toilets, the pools and areas were spotless, 10 out of 10 for all that.
We were all inclusive, out of the 14 days there was only one night that i wasnt to keen on the food , however, that was more to do with choice, that standards, the waiter service was exellent ,young girls , very friendly and helpful. All contributed to a great two weeks,we spent a lot of time on the beach which was great for swimming etc, it was very hot,for the two weeks only to come back to the constant rain of London, so great hotel , which is 5 star.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Tina A about Minos Imperial Luxury Beach Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff, Arizona
1 review
2 helpful votes 2 helpful votes
“Relaxing holiday”
5 of 5 stars Reviewed October 30, 2012

Stay at Minos Imperial Hotel for 2 Weeks from September 26th 2012. We upgraded to Suite well worth the extra cost, they are up a bit of a hill which some may find a bit steep. The themed restaurant's are very good and a nice.
If you fancy a meal out in Milatos we had an excellent evening at The NoName Tavern, which is a 15 minutes walk from the hotel. Bar staff at night seem to be under pressure at night but did the best they could. Olga at the pool bar was always plesant at worked hard.
We recommend to anyone wants a relaxing holiday child free.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Michael B about Minos Imperial Luxury Beach Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roughton, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Another week in paradise..”
5 of 5 stars Reviewed October 30, 2012

We're a 25-something married couple and the thought of a week away under the Grecian sun in a child free zone sound too good to be missed.
We didn't overly prepare for this trip as it was just a week away to the sun - but it actually turned out to be a lot more.
Our stay was between 16-23rd September 2012.
Arrival :
was in the evening. Landed 8:45pm and it was 29 degree Celsius!!!
40 mins after landing in Kreta we were already in the Restaurant having dinner. The Receptionist said it was closing so we could eat - and then take our bags to our room
Check in & Room :
We were taken to our room by car - and it was the furthest corner from reception but the walk would keep us healthy afterall we're eating all-inclusive and the room was just like the brochure pics. Clean, modern and fresh. We loved the bathroom and the glass wall
Cleaned daily, beds made and fresh towels daily too. The cleaning staff were great too. We came back early one day and they were still in there - so we just sat outside while they got on with it. Took a while - so we know they do a thorough job.
Food & Drink
How can people complain when there is so much variety
Breakfast was always fun. The yogurts, fruit and cereal for the more healthy
Lunch - salads, meats, pastas, rice, veg, fish. All sorts and the make your own soup was good fun too.
Dinners
Again all good and so much to choose from.
Al La Carte - maybe others stayed when it was busy - but we had no problems at all booking into the Italian and the Chinese Restaurants. We actually preferred the Italian out of the two.
Main Restaurant Manager was always smiling and welcoming and the waiting staff were friendly and very efficient too.
Evenings - we spent every one in the main bar area -on the terrace. Good music, a mixed clientele, and one evening they had a live trio that played romantic standards and hits. TV was on for those wanting to watch the football. It was all very relaxed.
We would rate it a 4.5 star (5 if the bar was free after 11pm) - and everything was clean and well kept.
We would go back to the hotel and reccommend it to anyone looking for a relaxing kiddie free escape - less than 40 mins from the airport.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Walter E about Minos Imperial Luxury Beach Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minos Imperial Luxury Beach Resort & Spa

Also Known As:
Minos Imperial Luxury Beach Hotel Milatos
Minos Imperial Luxury Beach Resort And Spa
Minos Imperial
Minos Imperial Luxury Beach Hotel
Minos Imperial Crete
Minos Imperial Luxury Beach Resort & Spa Milatos, Crete
Address: Milatos, Crete, Milatos, Crete 72400, Greece
Region: Greece > Crete > Lassithi Prefecture > Milatos
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 hotels in Milatos
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more   less 
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