We have just returned from the Minos Imperial 6/10/12 - 20/10/12. This the worst holiday we have ever experienced. We went to celebrate our 30th wedding anniversary. This hotel is not fit for purpose, in other words it does not provide or offer the dining options or bars it says on their web site.
"Huge selection of dining options/ guests are offered a wealth of dining options & social bars".
This is absolutely untrue we could only eat in the Grand Blue buffet restaurant and once during are stay we could eat lunch in the Mediterranean Restaurant but most of the food was at an extra cost. In fact the champagne, Lobster Dinners etc are all at extra costs even if you are a diamond customer.
On arrival (which was a very unfriendly experience) we were given an itinerary of the bars and restaurants which clearly states the dates they will close, several actually closed on the 15/9/12 this was before we even booked our holiday and the rest closed except Grand Blue on 30/09/12 as we didn’t arrive until 6/10/12 are choice was certainly limited.
The last 2 days of our holiday even the Grand Blue closed we were moved to a side room and the food was served from serving dishes or un chilled un covered plates it hit an “all time low”
The food was poor quality inferior reformed meat /cheap cuts of meat always casseroled, not once did we have a roast joint of beef/pork or a chicken carved in front of us as show cooking suggests (we have had this in 3 & 4 star hotels) show cooking consisted of a guy cooking potato fritters and another frying burgers fatty chops and even fattier kebabs. The chicken they offered the cook told me was rabbit. The Asian restaurant, a small corner of the restaurant was were the same Chinese food was cooked every night. The food was always cold. The budget for the food is not being spent on quality food.
We complained to the restaurant manager Christosi Politis in total 4 times, he told us that nobody else had complained...
This was a huge lie as I have a list of people who complained some were moved to other hotels but when we complained at reception they said that we would have to complain to our Rep. as we did not have a Rep. in our hotel we had to wait until we returned to England.
The only bar available to us was the seaside bar as the tropical bar closed on 8/10/12 .once we were able to get served, as only one person was serving, the drinks were of the poorest quality, I drank only water and my husband would drink only the beer. The local brands tasted like flavoured sugar water.
The diamond quests had their own bar and we could drink in their but it cost 8 euros for whisky, brandy etc. this bar was always empty.
We have serious issues as to where the drink and food budget was being spent.
There were a few exceptions but a majority of the staff were extremely rude and ignorant. We were told by the bar/accommodation manager also called Christos (who we also complained to) that this was a translation issue!!!!!
As we went for our 30th wedding anniversary we thought we would at least be offered a complimentary drink but sadly we were let down as with most things at this hotel.
On our last day their they started to empty the swimming pools even though some guests still had a few days left of their holiday.
I have read the replies from the manager to justify the poor quality etc. Firstly we did not pay a reduced rate and feel very insulted at the implication we infact paid over £600 more than some of the other guests secondly we have stayed in other 5 /4star hotels so we know how to compare like for like. Other dining options like diamond class were offered the same terrible food as we were so why would you pay extra for it , the manager told us we were paying for the surroundings surely all 5 star hotels have lovely grounds but they have lovely food ,drinks and polite staff to go with it. Whether they were closing for the winter or not we should have been treated like the paying guests we were, and not an inconvenience as they made us feel. While their Economic climate is having such a bad time may I suggest they look after their biggest industry (tourist) not alienate them.
I have also read that the Hotel had a private beach!!!. Yet when we raised the state of the beach i.e. the rubbish on it (cigarette ends empty bottles broken sunbeds etc. we were clearly told it was not a private beach and anybody could use it that is why the hotel did not clean it.
In conclusion this hotel is not fit for purpose ( it doesn’t do what it says on their website) this is clearly not the holiday we thought we booked it was an inferior 2 star hotel definitely not 5 star. The food the drinks and the staff were a huge disappointment. A TOTAL WASTE OF MONEY.
I would never recommend this hotel it was terrible.
- Official Description (provided by the hotel):
- Minos Imperial is set in the Emerald Bay of the traditional fishing village of Milatos which is 45 km from Heraklion Airport. Minos Imperial is the perfect choice for a memorable luxury hotel experience offering genuine hospitality and a truly unforgettable service. ... more less
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- Also Known As:
- Minos Imperial Luxury Beach Resort And Spa
- Minos Imperial Luxury Beach Hotel Milatos
- Minos Imperial Crete
- Minos Imperial Luxury Beach Resort & Spa Milatos, Crete