We've just come back from spending two weeks at Park Claros Hotel. Apart from us there was only one more British couple staying there each week, the rest were mainly Russian with some German.
The staff spoke Turkish, Russian, and German, but no English making it very difficult to communicate with anyone. Most of the staff did do their best but it was limiting with only facial expressions and gestures.
The welcome meeting was supposed to be at 3pm but no rep appeared, at 3.30pm we asked the reception staff to ring the rep to see what was happening but were told we'd have to ring from our rooms and be charged for the call. The rep eventuallly appeared at 3.45pm. There were no welcome drinks, and no useful information given ie no mention of any available trips. When the next British couple turned up on our second week, the rep told them there were no more British at the hotel (obviously forgotten we existed). There was no written information in English available at all, either in the rooms, or amongst the 12 Russian information folders.
The hotel had no facility for posting postcards, you had to get a bus or taxi to the next town and find the post office.
There were no food or snacks available after breakfast at 10am until lunch at 12.30pm, and after lunch at 2.30pm until 4pm when the ice cream arrived. Ice cream was only available at 4pm, allegedly to 5pm but in reality it was until the end of the queue, so you had to join the queue in order to get one. When you did get to the front of the queue (with many Russians pushing in) you only got half a scoop on a good day but generally it was a quarter of a scoop. At 5pm some dry sponge cake, and some tasteless Turkish biscuits appeared for afternoon snacks.
The all inclusive drinks were very limited your alcoholic choice was Beer, vodka, gin, brandy, vermont, reikie (local pernot), and some pretty rough wine. No cocktails unless you paid for them. There was a tea and coffee machine but no milk available apart from some coffeemate equivalent powder.
The entertainment each night was a disco by the pool with a mixture of Russian and British songs. Twice a week a couple turned up and sang live, but only had one repertoire of songs so by the fourth time we'd heard them it was getting pretty repetative.
There was no shop on site, and nowhere locally to buy any British newspapers, magazines, or books.
The air conditioning was on a timer activated by your room key when you were in your room, it only came on 7-9pm (when you were having your evening meal), and 11pm-2 am, the rest of the time you had room temperature air pumped through the system.
On the plus side, the pool and grounds were really good, though the waterslides were on a timer and could only be used for two hours in the morning and afternoon. The Russians didn't save sunbeds with towels and even cleared them when they went for lunch. The food was ok if you didn't have too much of a refined palate, though after two weeks the breakfasts in particular were a little repetative.
A good hotel and resort if you are Russian but not for the British.
- Also Known As:
- Park Claros Hotel Kemer
- Official Description (provided by the hotel):
- Welcome to the Akka Claros Hotel, a modern four star hotel and spa set in stunning surroundings in the peaceful bay of Kiris. The unmatched beauty of the environment and spectacular mountain and sea views will ensure our valued guests a complete change of scenery for a truly magical holiday. Enjoy an all-inclusive break in this friendly and comfortable hotel. ... more less
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