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“Worst hotel I have ever stayed in” 1 of 5 stars
Review of Hotel Danieli la Castellana

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Hotel Danieli la Castellana
3.0 of 5 Hotel   |   Via Don F. Angeleri 19/23 | 37010 - Brenzone - Lago di Garda, 37010 Castelletto, Brenzone, Italy   |  
Hotel amenities
Ranked #5 of 6 Hotels in Castelletto
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Worst hotel I have ever stayed in”
1 of 5 stars Reviewed May 15, 2011

As the title explains, this is the worst hotel I have ever stayed in. The hotel is run by 2 sisters who speak English when it suits them. We asked for another towel, as we only had one and there was 2 of us, we were told at reception we simply not allowed any more towels. There was no fans or air conditioning, despite 38 degree heat. The management were aggressive, unfriendly and should never have chosen hospitality as a career option.
Would not recommend this hotel to anyone. Height of rudeness and did the beautiful Lake Garda a great disservice.

  • Stayed July 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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133 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Naples, Italy
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 1, 2010

Stayed here in late June 2010 with my partner and his mum and sister. Alarm bells should have started ringing after we discovered we were the only guests staying at this hotel. Hotel rooms are clean and some offer great views. Unfortunately, the rooms have neither air conditioning or fans in the room which made it unbearably hot - to the point where we all spent the night having cold showers and laying on the cold tiles. Also the rooms are extremely noisy, especially ones facing the road. We could not sleep at all during our stay because of the loud traffic noises. After the first night, we tried to check out because we couldn't handle the heat and constant noises. The woman at reception would not let us check out without paying for the additional night. She began to argue with us and despite speaking English, she was refusing to negotiate with us in anything other than Italian, which we do not speak well. We asked to speak to the manager but she told us there wasn't one here and when we asked for their number she refused to give it to us. She was unwilling to listen to us and would not help us resolve the issue. Also, the bar staff are just as uneducated, unprofessional and rude as the reception staff. For a three star hotel, the service here is well below zero. I would not recommend this place to anyone - not even my worst enemy.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Danieli la Castellana

Address: Via Don F. Angeleri 19/23 | 37010 - Brenzone - Lago di Garda, 37010 Castelletto, Brenzone, Italy
Location: Italy > Veneto > Province of Verona > Brenzone > Castelletto
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 6 Hotels in Castelletto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Danieli la Castellana 3*
Number of rooms: 29
Official Description (provided by the hotel):
Our small hotel is located in the center of Brenzone sul Garda, directly opposite the harbor; family run, excellent and accurate regional and Italian cuisine strictly not. Our rooms are all equipped with private bathrooms and central heating but no air-conditioning. Due to the central location, pride of our house, with the small inner square surrounded by flowers and plants of all kinds, we do not have private parking but there are public car parks nearby and unpaid from April to October. Infinite possibilities of excursions both the lake and Monte Baldo, Malcesine, Lazise, Bardolino, Verona, Venice, Milan, wine tasting in the cellars of Valpolicella, kite surfing, sup, sailing and much, lots more ... more   less 
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Also Known As:
Hotel Danieli La Castellana Brenzone/Castelletto, Lake Garda

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