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“Majestic hotel with bad customer service” 4 of 5 stars
Review of Magdalena Grand Beach & Golf Resort

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Magdalena Grand Beach & Golf Resort
4.0 of 5 Resort   |   Tobago Plantations Estate, Lowlands, Tobago   |  
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Hotel website
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Hotel amenities
Ranked #1 of 2 Hotels in Lowlands
Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Majestic hotel with bad customer service”
4 of 5 stars Reviewed June 11, 2014

This hotel is excellent apart from the customer service. The location is in a amazing surrounding with so many activities(golf, tennis etc). The good thing firs: as I mention the location is excellent, the resort is within a massive plantations, which gives the freedom to walk around. The hotel is fairly clean and the food is very good special the breakfast. The bars are also very decent with two different concept. One with tv's and games such as pingpong and pool. the other is more like a lounge. the outside pool is amazing with other small pools on each side of the resort.

The bad things about the resort: the customer service is horrible and for the price you pay for the stay you would accept better than this horrible attitude. Just to checkin we had to wait for 2 hour even though we inform we would arrive 3pm, we didn't mind the waiting, but lack the information was unbearable. The hotel is on the atlantic side with a strong waves from the ocean which makes it impossible to swim on the beach. Overall our stay was nice, but it could have been so much better if the management would train the employees and take the feedback to consideration.

Room Tip: The Hotel is located outside the main area of the island. so you need a car to explore the island.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Yaska26,
Thank you for taking the time to share your review with us. It was indeed a pleasure to be of service to you and we hope to welcome you soon again.
We remain at your service.
Warm wishes,
Magdalena Grand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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748 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Sharon, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 9, 2014

We had a good stay but what's up with those little glasses you get in the morning for beverage or even water you have to get up like 5 times or more if your really thirsty and when I asked for bigger glass my server said I couldn't get one.I then told him yes I can because I spoke to the person in charge and he said I can ask for a bigger glass,then he was like OK.But really if a guest should ask for a bigger glass at breakfast please say OK WITH A SMILE ITS ONLY A GLASS.

Room Tip: All rooms are good.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Pam,
We appreciate you taking the time to share your reviews with us.
Our breakfast glasses are standard sizes for the industry, however we have certainly taken your suggestions into consideration. Thank you for providing us with the opportunity to improve our service to you.
We do hope to welcome you soon again in the near future.
We remain at your service.
Warm wishes,
Magdalena Grand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleetwood, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 8, 2014

Just returned from an amazing 2 week stay at the Magdalena, Service, food and staff were all excellent, We stayed in a room on the south wing by the adult pool which was great for catching the morning sun and the beautiful cooling breeze from the atlantic. Sea was a bit rough but it didnt stop us going in as the waves are all part of the fun, there was a bit of seaweed about but we were told that this was a seasonal thing so not much can be done about it. If you wanted a nicer beach with calmer seas this was only a 10 minute shuttle bus ride to pigeon point layed on by the hotel. We did the island tour, the trip to the nylon pool,the trip to little tobago and watched a Leatherback turtle coming ashore making a nest and laying eggs and returning to the sea which was a great experience. All in all a great holiday, special thanks to Stephanie (best wishes for your wedding),Kevin,Kennis, Floyd,Tamika,Kacey in the Crusoe Bar,Colin and all the girls in the Salaka, Tacia in the Lil nylon pool bar you were all so much fun and we had such a laugh. Also thanks to Steve and Luis the two managers who were both very helpful. I would recommend this hotel and hope to come back to Tobago in the future.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Dave and Deb,
We absolutely love your review. You guys really got around the island and sounds like you had a fantastic time. The Nylon Pool is a spectacular place, and witnessing the turtles lay their eggs is just an experience everyone should have at least once in their lifetime!

It was such a pleasure to be of service to you both. We will certainly pass along your kind compliments to our team members, especially the ones you mentioned.

We can't wait for your return visit. We look forward to welcoming you both soon again.

Warm wishes,
Magdalena Grand
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Trinidad
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014 via mobile

We had an amazing stay here..food was great especially breakfast. The service was good. I loved loved the pool! I always have an issue with hotel mirrors when applying makeup..but this one was perfect...there was a magnifying face mirror beside the sink..so that made my day! Will Stay there again!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear BBill01,
Thank you for your wonderful review. Our guests always have such great things to say about those bathroom mirrors! :) We are happy that we could have been of service to you during your stay and hope to welcome you back soon again.
Warm wishes,
Magdalena Grand
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Trinidad
1 review
4 of 5 stars Reviewed June 5, 2014

Great view from my bedroom.
Great food especially breakfast. Loved the omlette station.
Great on site bar.
Wonderful clean infinity pools.
Will definitely stay again.

Only disappointment, I wanted to go biking and they kept saying that the bikes needed servicing. Would have loved to go riding through the grounds. :(

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Valued Guest,
Thank you for your review. You would be happy to know that since your visit in October 2013 the bikes have been serviced and are ready and waiting for you.
We do hope to welcome you soon again.
Warm wishes,
Magdalena Grand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed June 3, 2014

The hotel is fine, the accommodations, food and attention are good, not superb, good.
Last time I was there with my family, in two contiguous rooms. In the room of my children the air condition never worked well, the technician tried a couple of times to solve it, but unsuccessfully.
I can recommend the hotel, at the end the experience is fine.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Salvador O,
Thank you for your reviews regarding your stay with us. You will be happy to know that our maintaince crew has resolved the issues with the air conditioning unit.
We do hope that we would have the opportunity to be of service to you again in the near future.
We remain at your service.
Warm wishes,
Magdalena Grand
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
banbury
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 30, 2014

Room ok, clean and well equipped. Food was excellent, we encountered no problems with service.Beach is very windswept being tge Atlantic side, but lovely long walks along the coast.Would recommend, hope to return.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this review, June 26, 2014
Dear Guest,
Thank you for taking the time to share your reviews with us.
We are delighted that you had such an enjoyable time and we look forward to welcoming you soon again.
Don't forget to use our complimentary shuttle service to Pigeon Point Beach the next time you are with us!
Warm wishes,
Magdalena Grand
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magdalena Grand Beach & Golf Resort

Address: Tobago Plantations Estate, Lowlands, Tobago
Phone Number:
Location: Caribbean > Trinidad and Tobago > Tobago > Lowlands
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lowlands
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Magdalena Grand Beach & Golf Resort 4*
Number of rooms: 144
Official Description (provided by the hotel):
The new, 4 Star, Magdalena Grand Beach Resort is located on Tobago Plantations Estate, a 750 acre gated community, and offers 178 Deluxe OceanFront Rooms and 22 One and Two Bedroom Suites. All accommodations are Ocean Front with private balconies. This beachfront resort offers an 18-hole PGA Golf Course, its own Dive Center, Spa, and the largest amount of banquet & meeting space on Tobago. Complimentary wireless internet is available throughout the resort. ... more   less 
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Also Known As:
Vhl Tobago Golf And Spa Resort
Vhl Tobago Golf Hotel Lowlands
Magdalena Grand Beach & Golf Resort Tobago/Lowlands

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