I booked this hotel online for the "Tobago Jazz experience" in Tobago which was a blast!
The hotel itself however was extremely disappointing.
Far from what the online photos depict, the hotel seems to be run by people who have no idea how to run a hotel.
Check in time is 1 pm and I arrived at the hotel at around 9:30 am on the 25th April 2013. The woman at the reception desk was quite polite and informed us that we were upgraded to the "Junior Penthouse" which is actually the highest room in the resort which is made up of 2 "houses". We returned at around 5 and were greeted with a canopy bed decorated with bouganvilla petals. When we explored the room however we soon realized that this was far from what we expected.
There was a 30" flatscreen tv, next to a sort of makeshift table with a small bottle of instant coffee, some cups, tea bags and a small electric kettle. No cream nor sugar. No coffee machine. I observed a note next to the bed informing us we have to call reception about ironing and coffee making facilities. I called reception and was informed I can get an iron at the reception desk and that there was a kettle and instant coffee in the room, as if I was blind and could not see this for myself.
The towels in the bath were old and dinged. The shower curtain hung from an electric conduit rug and there was apparently was once a towel rack on the wall over the towel storage thingee.
The shower head was rusted and the valve was grey and dirty. There were 2 safes in the closet which was made with cheap plyboard.
The verandah offered a fantastic view of Bacolet bay and nearby Scarborough. There was a rattan lounge chair that I was afraid to sit on for fear that my arm would be shredded since it was badly damaged (My pics will prove).
My wife and I left that night to return later to a closed gate. I blew the horn thinking that someone was attending the gate but there was no one around. I had to get out in the rain to open the gate and did so every night of my stay (4 nights).
In the morning I was awoken by a knock on the door by the room cleaning attendant. I informed her that we would be leaving in a while. She asked when since they left at 3 pm. I said it would be long before that. there was no "do not disturb" notice in the room and I had to contend with this disturbance every morning of my stay delivering the same message each time.
On the Friday evening, I stopped at the reception desk on my way to the room, to ask for an Electric Iron. The woman at reception was helpful enough to get us a new iron, and brought out an old board but it needed a new cover which she could not locate. She called to the sister hotel to have one sent across (Bacolet beach club is on the other side of the road closer to the beach). Someone brought up the board and I put it in the back of my jeep and drove up to the room. We had to run through the rain and up several flights of stairs with the board and iron.
The board was falling apart while I used it that night. It remained in the room for the rest of our stay, which confused me as to why they never had one permanently stationed in the room in the first place.
On the last day of our stay we awoke to discover that there was no water in the hotel. I called reception and a man brought a half filled 5 gallon water bottle to the room apologizing for the water company's inefficiency. As far as I know, most homes in Tobago have their own reserve water supply due to the inconsistent water supply so how the hotel had no water is inexcusable to me. The woman who greeted us at check in was present when we checked out and she never asked how our stay was but also blamed the water company in Tobago for the lack of water.
I almost forgot the rickety bed. It creaked noisily and sank to one side. I looked below the mattress to fix one of the boards which was misplaced. The pool is very small and built with a shallow slope and a sudden drop. I did not use it for fear of infection, based on the standard of cleanliness we witnessed in the room itself.
The best part of my stay was the breakfast at the restaurant across the road which is part of the 2 resorts. It was not fantastic, but compared to the rest of our experience, it was probably the best thing.
It is sad that this hotel is even in operation. It has a lot of potential but is not worth the time. We have no intention to return and both wished we had stayed at the "Kariwak Village" as we had done twice before. The water is "ozonated" throughout that hotel (even the pool and jacuzzi) so I am sure they wont run out of water. Imagine we had to fly back to Europe or the US that morning? Try bathing with a 5 gallon water bottle.
- Official Description (provided by the hotel):
- Here's a little secret only a few people know about: if you're planning a trip to Tobago, one of the most charming hotels is Half Moon Blue Hotel at the Donkey Cart House. Nestled in gardens of palms, bamboo and bougainvillea, the hotel's suites lay beneath the hill of historical Fort George. Eight extra spacious suites and one spectacular Penthouse loft overlook the horizon, the half moon shaped Bacolet Bay and the overflow swimming pool where midnight swims are a must! The decor sets your mood for serene and lazy days and romantic exotic nights. These colonial styled suites with jalousied windows and doors open onto verandas with rattan chaise-lounges, creating the perfect spot for what ever your heart desires like that best seller you have been dying to read. On a clear day you can see the sister isle of Trinidad. These breathtaking panoramic views with their romantic surf washed coves can be seen from our balconies with the beach only a 2 minute trot away. ... more less
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