We recently traveled to the Blue Lagoon Resort in Fiji and stayed three nights in the two bedroom garden villa. I loved the owner/manager here....a very sweet lady from Australia? New Zealand? I'm ashamed that I didn't get her name. She really went out of her way to make our stay very nice. If it hadn't been for her and her hospitality, I probably would have been more disappointed in this place. She really made the difference and you can tell she is working hard to make this a great place. So, I'm sure she will appreciate my review and learn from it, even if it isn't perfect ly glorifying. Here's my pluses and minuses for Blue Lagoon:
1. The food is great. Loved the Fish n Chips on the lunch menu every day. My husband loved the burger and curry options. The mango/ginger soup one night was amazing! The kids' food is wonderful as well! Homemade chicken fingers, chicken fried rice. Just wonderful. We also love dining with other people we don't know. We met some very fun and interesting people while we visited. Loved the crab racing night! Wished the bonfire could have happened!
2. Nice rooms! Our two bedroom garden villa was very nice. As someone else mentioned, you must keep the doors shut at night to keep the bugs out as the shower/bathroom is open air and connects to the other parts of your room, but the windows have screens and there are ceiling fans. I personally would go for an air conditioned villa next time. They have a few of them here. Ours was not. Once we finally got to sleep, the heat wasn't too bad, but AC would have been nice.
LOVE the outdoor shower. It's so nice to sit under the rain shower when you get back from a hot day at the beach! Didn't realize the first two days that we were supposed to have shampoo and conditioner. Washed our hair with bar soap but after talking with another couple, we realized that shampoo came with the room. Who knew??! We asked our housekeeper about it and received it at the end of the second day. Just an oversight, I'm sure.
3. The most amazingly beautiful waters! The kids had a great time playing in the surf, kayaking close to shore (kayak rental is free) and visiting the cave (though expensive, we're glad we did it). I need to give the scenery about TEN stars since, this, to me, is the best thing about this resort and location. I have the most incredible pictures and memories from this beach. Just breathtaking!!!!!
4. Some of the bar staff (especially at night) had warm smiles and made you feel welcome. The office staff was nice. The guy who processed our check out was very detailed in going over my bill, making sure I didn't get charged the deposit fee for the snorkeling gear and also making sure I had my return ferry tickets for the family and that we could purchase food before we left (lunch on your exit from Blue Lagoon isn't included, so if you want anything other than water after breakfast, you need to make sure you order it and pay for it on your bill at the office at check out). The boat out to the ferry arrives around 12:30. Very limited food on the five hour ferry ride, so it's best to eat something beforehand. All of the office staff was good, both while we were there and also in emails before we arrived!
5. Snorkeling was great! Only $5/day to rent the gear. Even up close to shore, you'll see small fish swimming around and the pretty coral and shells you can collect are nice. Love the Island dogs! I'm used to visiting Thailand and other places where the local/wild dogs are not safe to touch. Not here! These dogs were so sweet! They would come up to you and sit by you....just for a moment....and then move on to make yet another customer smile! They were very sweet to our kids!
Not so great things:
1. You pay a daily fee for food. I believe it was about $65/adult and $40/child. There is no way that our young children (4 and 7) eat that much in food each day. I'm okay with the fixed price though. I can understand how it makes sense and averages out for those kids who eat more. I do suggest, though, that they offer some snacks throughout the day that are included in the plan. It would be nice if they had some fruit, cheese and crackers or cereal out for in between meals. Dinner for adults doesn't start until 7-7:30 PM. When you book an all inclusive plan at other resorts or on cruises, that usually includes all day dining.
Drink prices run about $6.50 per soda, $60/house bottle of wine and $6.50 per large water but there are no refrigerators in your room to keep them cold so you find yourself buying more and more. The bottled water was only very slightly cooled at the bar, so it was difficult to keep our kids hydrated. We don't normally give them sodas but that was the only thing that was cold so we bought them way more sodas than normal, just so they would drink something.
Also, we did the romantic dinner for two on the beach one night. It was very nicely set up and the food looked amazing but the lobster was very mealy/mushy and other fish very overcooked. This was, however, our only really disappointing meal here. Overall, the food was great. Breakfast could use a few more options but the made to order eggs/omelets were a nice touch to the otherwise bland offering of toast, cereal and some sort of luncheon meat. If you have kids, definitely bring some boxes of kid friendly cereal if they are picky.
2. Definitely need to add a safe in the rooms. No one wants to walk to the office every day to retrieve their camera or other valuables. We left everything in our room each day and had no problems, but always felt a bit concerned as every other place we've visited has offered a safe to store your passports, money, etc. in while you're there.
3. We didn't find The Blue Lagoon very kid-oriented. The website had us thinking otherwise. In fact, we were the only people there with kids. There were mostly back packers and a few couples visiting while we were there. The only other children were two babies. We have a seven and four year old. We chose Blue Lagoon partly because we thought there would be a lot of kids' activities going on, even though they were clear that they didn't have a full kids' club.
We were able to hire a baby sitter (La! Very sweet lady) for only $5/hour but she basically brought them back to the room and played a game or chatted with them until they went to sleep. Children's dinner is at 6-6:30. By 7:30, it's adult time and we felt that our children were expected to be out of site by then. It wasn't really the staff that made us feel that way, but more the clientele. Luckily we had the affordable option to hire someone to look after them and we hired her a couple of nights, but overall, we really would have liked to have had them with us and had some kids' activities for them to participate in.....at least up until normal bedtime of 8:30 or so. We didn't feel comfortable having kids there. In fact, my husband went to breakfast alone the last morning we were there and overheard some young people complaining about kids being there and about being annoyed that there were sand castles on the beach. Not the resort's fault, of course, but I think I would choose somewhere that caters more towards kids if I were to ever go back.
4. Backpackers pay a fraction of what people pay to stay in a villa here. There should be reserved beach loungers for everyone staying in villas....not just for those staying in the oceanfront VILLAs. If I'm paying $250/night and fighting for the same lounger as someone paying $30/night, it doesn't seem quite fair. Overall, there could be many more loungers/umbrellas on the beach.
5. The staff: Sigh! I want to love this place. Some of the staff were very nice. Again, the owner/manager was wonderful. Some of the bar staff at night were good but would also be looking off while you're talking to them....as if they had something better to do. The guy who ran the boat to take us to the cave and then to the village was very grumpy and irritable. He lives in the village and he directed our tour there that day. He seemed very bored...almost irritated with us. Yet, when his friend called him on his cell phone, he was very happy. I had brought a large bag of items for the kids in the village.....brand new Gymboree clothes, crayons, Ibuprofen, slinkies (toys), stickers, things for the school, etc. I asked him when I should give them to the people in the village. He rummaged through my bag and just sort of grunted and said I could give them to them after the shell market where we walked through the village where the ladies were selling shells and necklaces. Our kids bought a couple of items from the ladies at the village. We were never instructed where to leave the items we had brought so we just left them by the donation box for the school.
Overall, we didn't feel that big BULA!!!! welcome at Blue Lagoon. Yes, they welcome you with a smile and some music on the shore. Yes, they have good food and the service was good on many occasions. I think the owners are trying hard. I just think that THEY are trying harder than the rest of them employees there. It just seems that this place is lacking the heart that I had expected in Fiji. In summary, when we first arrived, our driver told us that the main industry in Fiji used to be Kava or Sugarcane. Now it is tourism. That was very evident in all of Fiji, not just at Blue Lagoon. Tourists=money. Except, if tourism is your MAIN industry....your income...maybe you should try harder to make the resort where you work somewhere that EVERYONE will want to come back to! That will bring more demand, more money and give the tourists who are spending a lot of money to visit your resort happy experiences and memories, too! Overall, Blue Lagoon was good. Just could use some improvements....
Get a room on the water or one with air conditioning. Garden villas were nice, too, if you don'...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.