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“Quality of the food is not TOP” 2 of 5 stars
Review of Schloss Eberstein

Schloss Eberstein
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Schloss Eberstein
4.0 of 5 Hotel   |   Schloss Eberstein 1, 76593 Gernsbach, Baden-Wurttemberg, Germany   |  
Hotel amenities
Ranked #1 of 5 Hotels in Gernsbach
Rotterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
“Quality of the food is not TOP”
2 of 5 stars Reviewed August 13, 2013

There is à big differente between both restaurants! The Schloss Schanke is okay, but nothing more then that! You would think with the good name the Schloss has , that the food woud be special-something new. But it's not that way at all. It's boring and it lacks inspiration.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossEberstein, Guest Relation Management at Schloss Eberstein, responded to this review, August 14, 2013
Dear Jac,

thank you very much for being our guest with us and for your honest feedback. It is important to get to know our guests’ opinion in order to improve our performance constantly. Therefore we appreciate your comments very much.

It is sad to read that your experience with us was disappointing. Our ultimate goal always is to offer our guests a wonderful moment at our castle. As a hotel with main focus on culinary delights we place great value especially on our food. Werner’s Restaurant, honored with a Michelin-Star, offers fine gourmet cuisine. Our Schloss Schänke is the right place for everyone who likes to enjoy good, regional dishes in a cozy atmosphere. Fresh products and creative preparation are musts in both of our restaurants. We are sorry that we could not satisfy you yet and we would be very pleased to get another chance to convince you of our food and the quality of our Schloss Eberstein.

Please do not hesitate to get in touch for us for any further wishes or concerns.

Kind regards
Schloss Eberstein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    21
    10
    4
    1
    0
See reviews for
4
22
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Gerrards Cross, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 23, 2012

My wife and I stayed here for just one night on a tour around Germany in September. What a treat!

The place has the most amazing location high above the nearby towns. The building is a very splendid Schloss and our room was large and well furnished. The staff at reception and in the dinning room were friendly and helpful. Breakfast was good.

We left wishing we could stay longer.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossEberstein, Guest Relation Management at Schloss Eberstein, responded to this review, September 30, 2012
Dear guest,

thank you for your stay at Schloss Eberstein. We are pleased that you had a wonderful stay and
that you were amazed by the beautiful location, our helpful service, and our food. Thank you for
finding the time to let us know about your experience.

If you were not able to extend your stay the last time, maybe you are going to come back another
time? Each season has its very own character, in the winter-time you can enjoy a very cosy and
homely atmosphere with stunning views on the beautiful snowy landscape. We would be happy to
welcome you again.

Kind regards from Schloss Eberstein
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Lincoln, United Kingdom
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 28, 2012

My wife & I spent a night here on our 25th wedding anniversary trip around Europe. Everything about the hotel was great, albeit we found the room hot at night. A fan or even better AC would have been welcome. Interesting sauna/shower combination unit in the bathroom, I only used the shower functions. We ate in the hotel and the food was excellent. Do try the local white wine! The breakfast spread was also a delight, but they failed my poached egg test where they were unable to poach an egg! How difficult is that if you are offering freshly boiled eggs?

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossEberstein, Guest Relation Management at Schloss Eberstein, responded to this review, September 30, 2012
Dear guest,

thank you for being our guests and for sharing your experiences with us. It is important to learn
about our guest’s opinions in order to improve our services.

We are happy that you enjoyed staying with us and also that you liked the vine from our very own
vineyard - the one where Schloss Eberstein is built upon.

We also have taken notice that we could not satisfy you with the preparation of poached eggs. We
guarantee you that our chefs are very ambitious and that they cook every meal with passion. They
are not only good with gourmet cuisine but also with simply good-cooking.

We hope to welcome you again and to win your poached egg test the next time!

Kind regards from Schloss Eberstein
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fremont;CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2012

Great location and views. The best is the kindness of the staff. We arrived late -just before 9 pm- and they actually called te chef back to cook dinner for us! Cannot do better than that.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossEberstein, Guest Relation Management at Schloss Eberstein, responded to this review, September 30, 2012
Dear guest,

thank you for staying with us and for finding the time for your kind review.

It is a great pleasure to read that you enjoyed your vacation with us and that our services made
you happy.

We would be thrilled to welcome you, your friends, and family again for your next visit to the idyllic
Schwarzwald in southern Germany.

Kind regards from Schloss Eberstein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne
Top Contributor
115 reviews 115 reviews
74 hotel reviews
Reviews in 94 cities Reviews in 94 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed August 1, 2010

A romantic (recently renovated) castle in a romantic position (on a Black Forest promontory overlooking vineyards and the Murg valley) offering a friendly welcome and good food in a choice of two restaurants (both of which offering spectacular views). What's wrong with that? Practically nothing - except that the hotel part of the establishment, including its most expensive suites (rooms 10 and 20), is located on a bend and incline in the Black Forest high road much loved, and frequented, by Harley enthusiasts and other bikers as they shift gear and accelerate. And, if the bikers don't disturb you, the deliveries will - as the front of the hotel is also the service loading bay!

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Schloss Eberstein

Address: Schloss Eberstein 1, 76593 Gernsbach, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Gernsbach
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 5 Hotels in Gernsbach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Schloss Eberstein 4*
Number of rooms: 45
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