First the positives:
Our welcome at airport, check in and attention to our specific room selection was faultless.
Our room was clean and well appointed, the added touch of the cold water jug in the refrigerator was thoughtful and appreciated
The food at the buffet for breakfast, lunch and dinner was excellent and varied
The beach staff were happy to help, patient and knowledgeable
The entertainers in the evening were very talented
The mini-putt was fun and in great shape
The ‘off the grid’ operation of the resort is wonderful and encourages a good feeling
The gardeners do a magnificent job of creating and up-keeping a lush tropical paradise
The afternoon tea was an appreciated nice touch
Fantastic and plentiful beach/pool towel service
Excellent Gym facilities and equipment
Guest services office was wonderful with great hours
The bar staff would rank the worst we have ever experienced at any resort, including 3 star hotels in much less expensive settings. They all were borderline rude, unhappy and left all of us with an unpleasant memory.
The service at the Buccaneer restaurant was so slow we decided not to return again and not to even bother with Nicole's. Your main pool area bar offered the choice of Pinot Grigio, our favourite wine but this was not available in the buffet or Buccaneer restaurants. We had to go ourselves to get this wine if we wanted it, a little strange to say the least.
All in all our vacation was both restful and enjoyable. We hope to return to Antigua some day and would consider returning to this resort.