We just returned from a week at Jolly Beach Resort (Christmas Day to New Year's Day). My group included my husband and our two kids in their early 20's. My travel agent would probably say that I am one of his "picky" clients, so take that into consideration when reading this review. We have stayed at some wonderful properties - Hyatt in Aruba, East Winds in St. Lucia, Maroma in Cancun, and Le Meridien in St. Martin, so I write from that perspective. I read other reviews on this site prior to our visit there which I found very helpful. I will be extremely honest in my opinion and hope that this review will be of use to others.
First, the positives.
The beach is absolutely one of the best we have seen in the Caribbean. It's long and walkable. The ocean was always gorgeous shades of blue/green. True, the water is not crystal clear, but neither did it contain seaweed or jellyfish. There is a great sandy bottom and the hotel will let you use floats. If you get out early enough, you can get one of the palapas so that you'll have shade when you want it. There are licensed vendors on the beach who will approach you, but when you tell them that you are not interested, they will wish you a good day and leave. My daughter and I had massages from Alex, who was wonderful! Thanks for whoever gave me that tip from this site. Also, Tony is a good guy to see for motorized watersports. As stated by others, the pool is unbelieveably beautiful.
The food was surprisingly good in the restaurants. Find out as soon as you arrive how to get restaurant reservations. We enjoyed all three restaurants, but the Italian was our favorite. Even thought we were there during one of the busiest weeks of the year, it is possible to eat at one of the restaurants every night. We only had to eat at the buffet our first night there. The buffet breakfast is very nice, but I would steer clear for other meals unless you have small children with you.
The staff was very friendly, helpful, and extremely polite. I specifically watched for rudeness from the employees because of other reviews that had been written, but I found everyone to be very gracious.
If you are looking for activities, there are plenty. We took a 5 hour taxi tour and decided that we would have enjoyed a little more time in St. John for shopping.
There is an adequate gym, a game room with pool tables as well as table tennis, and a small store on premise. The casino at Jolly Harbour is very nice and you can get a free shuttle to take you there and back.
Having said all that, here comes the negative.
The rooms are deplorable. We had two junior suites and they were both horrible. When we saw the accommodations, I immediately called the front desk to let them know that a huge mistake had been made. When I was told that yes, indeed, we had the best they had to offer, I was less than excited about spending a week in the room. However, we were there to enjoy the beach and be with our kids, so we just used the room to shower and sleep.
The buildings are in bad need of repair and sprucing up. With a face-lift, it could be a really nice property. The tennis courts need some attention as well.
What you must bear in mind is that Jolly Beach is a three-star resort. Don't expect anything more. It's not the romantic hotel to spend quiet time eating gourmet food and drinking nice wines with your significant other. It's a good family-style all-inclusive resort. I can't say that I was expecting more. I had a budget that I wanted to stay within during the most expensive week in the Caribbean. If I had wanted to spend more, we would have gone to Jumby Bay or Curtain Bluff! The old adage applies - "You get what you pay for" and we definitely got what we paid for!


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