My husband, daughter, son-in-law grandson and I stayed at the JBR the week of 3/6/04. Although the beaches were beautiful and the resort itself was quite pretty the rooms were a little run down and the staff was quite rude. Starting with the rooms, we stayed in superior rooms that were plenty big enough but there were only a couple of outlets so in order to plug in the coffee maker we had to unplug the refrigerator.
Our a/c broke twice, the first time they fixed in shortly after we told them them but the second time they didn't show until the next day. I had other reveiws and they spoke about the size of the standard rooms.
I did see an empty room through an open curtain and just let me say I can't imagine anyone staying in a room that size regardless of how little you are actually in the room. Now for the staff. Not the nicest people you would want to meet, especially the women. We specifically asked for side by side rooms but they gave us rooms with one in the middle that was never occupied. I couldn't quite understand this. The hostess for the morning shift at Hemispheres always seemed to have a headache or was tired and she would stop short in her tracks to let you know. After a few days it was quite comical. The bartenders at the pool bar would make your drink but keep it on their side of the bar so you would have to lean over and get it yourselves. They were very cheap with the ice also. I could go on about the staff but I won't. Oh yea, one last note about the staff, my daughter had a crib removed from her room because she brought her own and the staff member who came to remove it asked for a tip!! The food on the other hand was great. We mostly ate at Hemipheres because you didn't have to make reservations and the dress was very casual and with a 1 1/2 year old this was a priority. Great selections and awesome desserts. We ate at the Italian restaurant one night, food wasn't too bad. The Coconut Grill at the beach was good. The standard hamburgers, hot dogs, chicken, fries, etc.
One thing, you will never go hungry at this resort. TNT has rated this a 4 star, but they really should change it to a 3 star. All in all we did have a good time. The weather was perfect, met some great people and really enjoyed ourselves.


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