Staff: From start to finish almost all members of staff were immaculately polite and friendly. The reception staff were always willing to help with everything.
Food: Amazing. Breakfast and lunch were both buffets, great quality (although only 3-4 hot options). Dinner was 4-course a la carte, with 3-4 options for each course, always delicious. I am vegetarian and was very very happy, the staff also offered to cook me something else if I didn't like the set option. The restaurant has the most amazing view of the beach and sea, don't forget to book in early for dinner.
Drinks: everything is included (inc champagne and cocktails), the wine and beer aren't amazing quality, but you can pay for better if you want to.
Pools/Beach: All have comfy chairs and are kept very clean. Both pools have nice shaded bar areas. The beach is pristine too, although there are a few locals selling tourist excursions - but they are friendly and happily a 'no thank-you'.
Room: Fairly basic but lovely, big bed with mosquito net, very large bathroom with two sinks and great, powerful shower.
Bring mosquito repellant, especially for the beach and sand pool when it's damp.
The gardens that the hotel is set in are beautiful and well kept.
There is a shuttle bus to the capital (st. john's) every day for a morning shopping excursion which is worth a visit (USD10 per person).
The views from everywhere in the hotel are incredible, you can always see the beautiful sea.
Low season temperatures are very pleasant, we had some spells of rain but it clears up pretty quickly.
Overall an excellent trip, we would highly recommend.