Accommodation & rooms:
Rooms are nice and cleaned every day, some rooms are bigger than the others - we stayed one night in triple room, than changed to triple superior;
Our rooms (triples) were mosquito proof, glass windows, closing door;
It's not a resort, as the name suggests, more like a b&b;
Beautiful manicured garden, next to the beach;
The beach is clean and beautiful, private chairs and umbrellas, really amazing sunsets;
There is a restaurant set in the beautiful garden with view to the beach, drinks are cheap, but not much variety on the menu, and fresh fish you had to order in advance; one day we ordered fresh fish and vegetables and it was soooooo good;
Location is outside town, and it's a little expensive to go by taxi to the city.
Internet in the reception area, we were allowed to use their laptop.
The good & the great:
Family run, everyone working there is nice and friendly, miss them all! :)
Free airport ride when leaving.
Helped us go on the snorkeling trip with John Island Tours.
The not so good:
Breakfast is included but could be improved;Restaurant overall could be improved;
Not easy to communicate with the staff and owner, as they only speak a little English and French, but if you are patient and not too picky you will be rewarded :);
The nicest girl that works there speaks some English, you mostly communicate with her, she is very nice, and it was funny when she got our order all wrong;
They didn't pick us up at the airport as we had requested, but we managed to get there by ourselves; unfortunately when we got there there was no room available for us, despite the reservation being received, I don't really know why... happily it all got sorted out in the end, since they had some rooms available;
Mosquitos at night in the garden.
Mango Bay Resort which has a great restaurant (but really pricey - main dishes starting around 10$) is a 5 min walk from Coco Palm, you can get there walking along the beach, or through the main road; At Mango Bay the beach is rocky, not at all beautiful as it is at Coco Palm.
Phu Quoc: not a diver's paradise, and not much to see at snorkeling; wasn't impressed by Start beach either; the beach at Coco Palm is better :)
Overall we really really enjoyed our stay there, next time in Phu Quoc we will choose Coco Palm for sure, and I can't wait to go back.
The whole staff and owner didn't seem experienced in running a resort, but are friendly and willing to help, if you manage understand one another :). If you are picky about these kind of things I wouldn't recommend staying there, otherwise it's really worth it.