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“So much potential but lacking something” 3 of 5 stars
Review of Long Beach Resort Phu Quoc

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Long Beach Resort Phu Quoc
4.0 of 5 Resort   |   Cua Lap Hamlet, Duong To Commune, Duong To, Phu Quoc Island, Vietnam   |  
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LOVE & CHERISH
Ranked #3 of 6 Hotels in Duong To
London
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“So much potential but lacking something”
3 of 5 stars Reviewed February 25, 2013

Having read previous reviews, I had mixed feelings when I booked here but due to availability this was our best option. Previous reviews talked about the resort being half closed...and it is true most of the buildings in this quite large resort aren't being used and it is weirdly quiet.

The service, mainly provided my phillipino students was very welcoming - we were impressed by our airport collection, and attention to detail and thoughtfulness with a special cake as it was our anniversary when we stayed here.

But for the price, it lacks slickness, when you are on the beach, having to get up and walk over to the bar to order drinks gets annoying. Especially when there seem to be so many staff 'setting up' for things.

The location is at the end of the beach - this was not a problem for us as we hire a bike, but it is worth being aware that it is a cab journey to get to alternative restaurants and the tourist night market.

Overall the rooms are good, but the overall environment lacks atmosphere and feels like you are staying somewhere off-season when the focus is on doing up the resort. Depends what you are looking for, but there are plenty of cheaper places, right on the beach that I think might be more interesting to stay at.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
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English first
Santa Cruz, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 23, 2013

We finished our tour of Vietnam with a 3 night stay at Long Beach. Challenging review here, because there are some things that are good, some that are not so good and some that are odd.

We are a family of 4 (2 kids 10, 7) who wanted the following: Swimming pool, proximity to beach/ocean, access to activities, and a decent room with a/c.

Breakfast is good, diversified and plentiful, despite some of the other reviews.

The construction/ craftsmenship of the buildings is quite a site, very detailed and expensive...probably a little overkill, but overall in these areas, LB served us well and receives high marks. The rooms were comfortable enough..a/c worked fine, fan fine, tv fine, bathrooms/showers spacious and nice. Service is fine, and actually some may say a little over attentive. Pool is awesome, despite the 200 meter walk.

Not so good.

worked out to about $330/night for an Ancienst suite, so I think it was a bit overpriced. Granted, we stayed there on the waning days of Tet, but still a bit pricey for the environs..

Laundry. They charged $50 for a bag full of laundry.

Meals, drinks pool side, again overpriced..8 bucks for a boubon and coke, really? Towels. Can we just get some towels by the pool? The design/layout of the resort is not good. Really , really long walk to get around, ie to the beach or pool...

Odd. Again the layout of the resort, just kinda weird, expensive build, exotic design, ponds and bridges are nice but seem to be overkill. Some big structures that are between the suites and the pool/beach are just odd..bad design. Philipino Band, playing nitely to a crowd of....no one....again odd. We felt for them.

Overall the place has some nice attributes, but we felt overpriced. We speculate that the owner/developer is the proverbial kid who has all the money and toys, but no one wants to play with him/her.

Randy Parker, USA

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2013

We stayed 4 days at Long Beach resort over chinese new year holidays. We had 3 rooms for 6 adults and two young children. Overall we had a great time as it was geat just being all there together. Having said that, this resort is definitely not one I would stay in again or recommend to anyone.

To keep it short, you should only consider this hotel if you really do not expect to need anything else but an air conditioned room with a clean bathroom and hot water. If you expect a "resort experience" do not stay here. As mentioned by others, the grounds of the hotel are fine and the beach area is really nice. The rooms are clean and comfortable if on the small side. Everything else is a let down:

- service is abysmal. The staff is kind and polite but completely clueless on even the most basic stuff. I think there are basically two issues: not enough staff around (which is rare in Asia) and those there (mostly non vietnamese actually) act as if they had just arrived and are discovering the resort at the same time as you are. Everybody seem to be "junior" with no experienced managers around to manage the whole thing. This could be because the resort is not managed by an international / experienced hotel management company

- food is terrible. Breakfast spread is very average and selection for lunch / dinner is both limited and really not good, particularly for the price

- pool area is small and unimpressive (a grand total of six sun umbrellas...)

- I wont dwell on the details but many other little things are really annoying (2 small bottles of water allowance per riom per day! No fitness center, Etc etc)

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed at the Long Beach Resort for our last 4 nights on Phu Quoc. We fancied a bit of luxury to finish off the holiday! On arrival we were offered cold face towels and fresh apple juice which was a lovely touch. Our room was great- very beautifully decorated, clean and comfortable. The pool and beach area was amazing along with the spa treatment rooms where I had the best massage I've ever had! The staff were very friendly and attentive and made us feel very welcome but... The food was extremely disappointing. We ate at both of the resort restaurants and were underwhelmed by both. The beach seafood BBQ was especially poor and frankly a bit of a rip off. It was cooked by our waiter ( which worried me) and tasted bland. The food at the other restaurant was just fussy and trying to be something it wasn't. The location wasn't great either- it was in walking distance of nowhere. This wasn't a big deal for us as we hired a scooter for the whole time we were on the island but if you're not keen on this idea then you'd have to rely on taxis all the time.
Despite the not so great food we would still recommend this hotel purely for it's picturesque surroundings and beautiful sunsets. We enjoyed nothing more than watching it go down with a cold beer in hand!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surbiton, null, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 14, 2013

Lovely hotel in good location. Ancient deluxe room was very spacious with incredibily lux bathroom. Only downside was incompetent manager couldnt find our booking until we produced our passports and caused a degree of stress when she realised her mistake there was no apologies and nearly no pick up from the Airport. The rest of the staff were excellent. Breakfast was busy but it was high season so to be expected. Food was good.

Room Tip: Go for the Ancient deluxe room - well worth it.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
67 reviews 67 reviews
56 hotel reviews
Reviews in 52 cities Reviews in 52 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed January 8, 2013

Stayed here over New Years and enjoyed ourselves thoroughly. The hotel does indeed sit on a nice stretch of beach which is separated by a small outcrop from the rest of the beach and hotel zone. This makes it feel very secluded. The hotel itself seems to be struggling to identify what it wants to be. There is a new building nearing completion down by the pool which will add considerably to its size though we weren't disturbed by any construction work. The hotel seems old, but I think is quite new and we found the rooms comfortable if lacking in drawers and storage space. Mattresses are hard and the showers lacked pressure but this is probably not a problem unique to this property. Landscaping is beautiful.

The staff at the hotel were without exception excellent: polite, enthusiastic and energetic. The restaurant by the beach was fine for lunch but the main restaurant was disappointing both at breakfast and dinner ( which we ate only once anyway). This brings me back to my comments about the hotels identity. It has the potential to be a very smart boutique hotel but it lacks that level of sophistication that raises the bar that extra notch. However, the new block they're building will add considerably to the guest numbers which might compromise the intimacy of the setting and undermine the personal experience that I enjoyed here.

A couple of notes about Phu Quoc and Long Beach itself:

This island is about to explode with hotels, the new airport is open and there are some serious resorts planned. All the current resorts, this one included, are small and intimate, the new ones will be more like the all-inclusives you see in the Caribbean. It does not currently feel too touristy but this will change very quickly.

Away from the hotels Tere is a lot of rubbish on the beaches...more than I expected.

The town of Duong Dong is very charming and since its major business is fishing and not yet tourism it is a 'real' town which gets on with its daily life and hasn't really become tourist-oriented at all. For example, you can buy a beer for $0.35 in town or $2 in the hotel :-)

You should try and take a trip to the islands south of the Phu Quoc....it's not Ko Phi-Phi but it's a great trip and worth it for the swimming and snorkelling. There are other nice beaches as well on the south-east of the island: Bai Soa beach reminds me of Thailand circa 1992! Beautiful.

Finally, If you want to buy pearls watch out for the Phu Quoc Pearls shop just near the hotel...its in a big blue building. This is not where you want to buy Phu Quoc pearls as it is newly opened and most of its pearls are imported from overseas. The place to go is also called Phu Quoc Pearl and is further south on Long Beach along the dirt road that leads to An Thoi. Here is where they farm the pearls so you get the real deal. Not cheap...but guaranteed quality and authenticity. The hotel will help you find it. You can take a taxi for a couple of dollars ( or even free since they get a kick-back anyway!)

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 7, 2013

We ended a very active 10 day holiday at the Long Beach Resort and once you get past some oddities the resort is quite nice and worthy of consideration. It is a Malaysian owned property that seemingly is either under construction or going thru some sort of change as the main beach restaurant was eerily closed as were the rooms nearest the beach, odd given this is high season. All the functioning rooms where the ones farthest from the beach. Everything else was nice. The staff was great. They had many Philippine hotel workers there in training which made it nice to talk in plain English after ten days of mostly unsuccessful pointing and grunting elsewhere in Vietnam. The Pilipino band at the bar was excellent, just not sure why management didn’t advertise their schedule to the guests (we just happened to hear them). That being said, the hotel pretty much didn’t advertise much of anything other than a local package tour company having a desk manned by a guy that spoke zero English. The rooms were really unique and functional and the food was good throughout. I did see other resorts that looked as nice or nicer but we were happy with the value we received.
I was surprised by the nice beaches on the island. I read a lot in previous reviews about excessive trash on the beach. Given that the Mekong Delta (which has a lot of trash) feeds the bay 140kms from Phu Quoc I was surprised that I saw nothing of concern on either Long Beach or Sao Beach (on the SE side). No, it is not Hawaii but compared to any other third world country I felt they were clean, much better than Bali, not as nice as Phuket. The water quality is good although not crystal clear, also due to the delta silt (not trash) runoff. If I hadn’t read those reviews I wouldn’t have even noticed. One disappointing thing happened when we saw a Long Beach Resort worker cleaning up the beach lounges throw a departed guest’s empty water bottle right in the ocean. I went and fetched it out but feel there is something in their culture about littering that this westerner doesn’t understand. There is a lot of talk about a huge expansion of the island to make it a major SE Asia tourist destination so have to believe that whatever trash issue there is will have to be resolved for that vision to be realized.
The island activities were great. We spent a ridiculously fun (albeit somewhat dangerous) day touring the island on rented motorbikes which we booked thru the hotel for $10/bike. The night market was simply amazing for fresh fish cooked in an open air market setting. How they can have that amount of seafood present without one trace of fishy smell is beyond me. A huge meal of lobster, snapper, scallops and wine was $10/person and the people watching was superb. All in all, Phu Quoc was a great choice and Long Beach Resort was solid.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Long Beach Resort Phu Quoc

Address: Cua Lap Hamlet, Duong To Commune, Duong To, Phu Quoc Island, Vietnam
Phone Number:
Location: Vietnam > Kien Giang Province > Phu Quoc Island > Duong To
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Duong To
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Long Beach Resort Phu Quoc 4*
Number of rooms: 72
Official Description (provided by the hotel):
Stretching along the pristine beach, Long Beach Resort with 72 rooms open in the first phase possesses a unique architecture of Vietnam traditional village. The resort offers a new standard of exclusive and bespoke indulgence. Our unbridled luxury with obvious attention to design, details and pure escapism making the resort stand out in the region. ... more   less 
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Also Known As:
Long Beach Resort Phu Quoc Phu Quoc Island, Vietnam

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