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“Avoid the restaurant” 1 of 5 stars
Review of Complesso il Gorello

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Complesso il Gorello
delle terme 5, 58014 Saturnia, Manciano, Italy   |  
Hotel amenities
Ranked #7 of 7 hotels in Saturnia
Ferrara, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Avoid the restaurant”
1 of 5 stars Reviewed September 1, 2013

We were passing by (by car, heading to Saturnia's falls, which are really close), and we decided to stop for a quick lunch. The service was horrible, super-slow, lack of attention to the details in the preparation of the table (no bread on the table, no spoons, etc.), the personnel wasn't friendly at all (the attitude of the waiters was terrible, careless). The food tasted kind of good at the beginning (when it eventually arrived), however, it was way too spicy and it took a day to digest it, which isn't a sign of quality. We had two pastas and a soup, one coffee, 1 liter of water, price 52.5 euros... Given all that, we felt robbed. We'll never get there again. We are Italian, so we know how the food should taste like and how a decent service should be for that area. The quality that we have experienced was just way below the bar for "decency", especially given the price. If you can, we recommend to totally avoid this restaurant.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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86 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Romagna
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 15, 2013

Just 5 minutes on foot from the main spa. It is a pet friendly place .
Excellent breakfast and well kept rooms with no tea and coffee making facilities.
The owners are very kind and friendly.
Very good restaurant which serves good quality local products.
You need a car to get to the centre of Saturnia.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 25, 2013

Marco was very helpful. The room that we got was actually like a suite with it's own Family room. It was private and everything in it was clean and almost like brand new.

It was very reasonably priced and the location was amazing, because we were staying there to be close to the Natural Mineral Waterfalls of Gorello (Cascate del Gorello) These are small pools being fed by cascading waterfalls and the water is 98.6 degrees, and contains sulfur. It's FREE to visit the cascades and it is like a natural spa treatment that costs hundreds here in the USA.

The restaurant next door is good and offers authentic food from the area and a great dessert menu. It is less than 5 minutes to Saturnia, a small town that has 3 restaurants and 2 Gelaterias.

Both me and my wife were very satisfied and will put some pictures on ours.com/Italy/cascate del gorello/ for more details.

Room Tip: You should definitely walk over to the Cascades (Cascate del Gorello, it is only 600m, there's a...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Complesso il Gorello

Address: delle terme 5, 58014 Saturnia, Manciano, Italy
Location: Italy > Tuscany > Province of Grosseto > Manciano > Saturnia
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #7 of 7 hotels in Saturnia
Price Range (Based on Average Rates): $
Reservation Options:
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