I went to this hotel with my husband and children and I can honestly say this has been the worst hotel I have ever stayed in. The day we arrived the owner - Antonis seemed very pleased to see us, he said the summer had been quiet and that he had not had many customers ( now I know why!). When he gave me the room key, he asked for payment up front, I explained that we had booked through Superbreaks and had already paid the travel agent Thomson. He that point became very defensive and said he had never heard of Superbreaks or Thomson and that he wanted the money right now or we could not stay. As I had two young children and it was approaching evening, I really did not need the extra hassle of finding another hotel in the area and for all I know they could have all been full, so I paid him and said I would sort out the refund when I went back to London. Antonis then added another 5 Euros for air conditioning, he asked us if we wanted breakfast, I asked whether he had cereals/toast, he said yes and added another 22 Euros for breakfast. When we entered the room he gave us, my heart dropped, it was dusty, the mirrors had not been cleaned. The towels in the bathroom looked as though they were 50 years old and the A/C unit was only in the main bedroom and the other room with the 2 sofa beds had no A/C. All 4 of us slept in the same bed because we needed the A/C as it was so hot. In the middle of the night the A/c Unit was spitting out dust and the noise started giving us a headache as it was so loud! Breakfast did not include toast, we asked where the cereals were, the owner then disappeared for half an hour and then bought us a Special K cereal box which he said he had taken from his son's apartment . The cutlery was not washed properly either. We then heard Antonis shouting at other customers, his customer service skills are absolutely zero. Before we left we asked for a receipt so I could claim my money back when I arrived home, he responded very rudely "I will". He eventually gave me the receipt, upon checking I realised he had not dated it , so I asked him. He then shouted, you can do it! And walked into his office and slammed the door hard. When he opened the door, we asked him again politely , he did not respond and totally ignored us for the remainder of the time we stayed there. We only stayed there the one night and that was enough! We would never stay there again even if someone paid us!