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“Very Relaxing” 5 of 5 stars
Review of Turtle Beach by Elegant Hotels

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Turtle Beach by Elegant Hotels
4.0 of 5 Resort (All-Inclusive)   |   Dover, Barbados   |  
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Ranked #1 of 3 Hotels in Dover
Dunfermline
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Very Relaxing”
5 of 5 stars Reviewed November 13, 2006

Spent a week at Turtle Beach in October with family (husband and kids 15 & 11). Was a little worried by earlier reviews buch much reassured on arrival when check in went wonderfully. We were given seats, cold drinks and cold cloths while we filled in the forms. The one bedroomed suite we had was huge - in the corner of the hotel so a little dark but much bigger than the rest. The bathroom could have done with a refurb but nothing that caused a problem. No hot water for first couple of days, but the cold was tepid enough to shower in. Air con very good.

Pleasantly surprised by the food both in terms of quality and service. Plenty of variety for all of us. Bar service not ever a problem, though the hotel was getting busier as we left. Perhaps it is when they are full that there are any problems.

Breakfast buffet so huge that the kids sometimes didn't want lunch! Lots of birds as previously noted, but not a problem if someone is at the table.

Water sports boys very helpful Could always get a body board or kayak when wanted. Red flag only up one day - though the waves were too big for very small kids to be safe in. There were always sun beds available at the pool or beach but not always with a shade. Plenty of shady spots round the hotel though.

Went on trip where we swam with turtles and at a coral reef. Definitely to be repeated.

If you want luxury and you are fussy about appearances then TB probably not for you. If you just want to relax and enjoy the holiday with the family then it is great. We would go back like a shot.

  • Stayed October 2006, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
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Edinburgh
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed November 13, 2006

Virgin Holidays advertise this hotel as 4 star plus which is a complete joke. We stayed one night and then transferred to Crystal Cove which was far superior.

Turtle Beach is one of four hotels owned by the Elegant Hotel Group and is the only one which has not been recently refurbished which was immediately evident.

First impressions are everything and in the 19 hours we spent at the hotel it did not take long to note the following:-

- the hotel has been shoehorned into a very small ground area and the whole resort feels very cramped
- the beach can hardly be seen from the hotel due to trees
- the sunbeds on the beach are old and so close together you are almost on top of the person next door
- we had to queue for 10 mins for a table for dinner an breakfast and the service was slow and surly
- major bird problem at breakfast as staff so slow at clearing away dirty dishes
- the poor standard of decor around the hotel especially in the room blocks
- missing ceiling panels outside a couple of rooms
- towels and glasses lying uncollected outside rooms
- missing picture in our room
- tatty standard of decor in the room
- bathroom badly needed refurbished and was dirty
- Ocean view room was actually a view of a swimming pool packed with children
- place totally packed with children - each family appeared to have a minimum of 3 kids.
- sea very rough and walk along beach not really that impressive due to building work/rubbish/derelict buildings

In summary I would give this hotel 3 stars max. It needs a major refurbishment and improved staff management. It compared really badly to a 3 star plus hotel we went to in Mauritius the previous year (Merville Beach). Avoid.

  • Liked — The food was ok at dinner
  • Disliked — Poor decorate and packed with kids
  • Tips/Secrets — Don't go there - go to Crystal Cove
  • Stayed October 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 9, 2006

We stayed at Turtle Beach in August and had a fabulous time. Our room was cleaned everyday and the maid managed to keep it clean despite our trail of sand and clothes we would leave everywhere. The room had the most magnificient sea view. which was fantastic to wake up to. The staff were friendly and especially helpful if you took the time to talk to them. We had a pleasant meal on most evenings and although sometimes the service was slow we were after all on holiday with no where to rush to!! The staff all made sure that myself and my daughter were well looked after and that our stay was enjoyable. We have been to barbados many times and this was one of the most pleasant places we have stayed. The watersports team encouraged everyone to take part but at all times safety was paramount, special thanks to Sam who looked after the beach and kept a close eye on everything. The Crop Over carnival was fantastic fun and I would recommend everyone to leave the hotel for the day and take part in a truly bajan party!!! We were made to feel very welcome and the staff took the time to tell us the places we should be to get the most from our trip. Will we stay again ?.... most definetely.

Stayed August 2006
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnsley, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 30, 2006

We have just returned from Turtle Beach after a weeks holiday with our two children (11 months and 6 years). Overall, we had a good holiday but have definately stayed in better hotels for the money. Turtle Beach is definately NOT 4.5 star standard.

Rooms - Very tired and not very clean. When we arrived my 11 month old crawled into the bathroom and came out with his hands covered in something from the floor. We had to try and keep him out of the bathroom for the rest of our stay. We had old blankets on the bed and even though the rooms are quite large, it is a push to fit a child bed plus a cot in one. I definately wouldn't describe it as a 'suite'.

Food - This is the first time we have been on an all inclusive holiday and overall we were very impressed with the food. We were expecting buffets all the time, but you have a choice of 3 restaurants and most nights we had al a carte. The only bad experience we encountered was breakfast. Each morning you had to queue for at least 10 mins waiting to be seated. The queue was held up by the fact that you also had to book for your evening meal at the same time (a tip here: we booked our reservations days in advance. If you wait until the day you won't get in anywhere before 9pm). Once you were finally seated, it seemed to take an eternity to be served with tea or coffee, and even then getting a top up is impossible unless you want to wait all morning. Lunch was quite limited. It was okay for a week, but I'm sure you would get fed up with it if you booked for 2 weeks. We went up to Cystal Cove one day, and the set up there for lunch was much better, with more than one restaurant serving and more choice. Also, afternoon tea is a bit of a joke. They only serve a limited number of tiny triangle sandwiches and a few cakes - it isn't worth borthering with unless you feel quite hungry.

Pools & Beach - The pools never looked very clean and I never saw anyone testing the water the entire time we were there. We chose to spend most of our time on the beach. It is quite a nice stretch with plenty of sunbeds with canopies to shield the strong sun. Even though the sea is not as calm as the west coast, my eldest son and husband loved trying out all the water sports, particularly boogy boarding. The water sport staff are fantastic and don't seem to take any risks.

Kids Club - Our 6 year olkd absolutely loved kids club and would have happily spent his entire holiday in there if we had let him. It is great that they give the kids tea and they then watch a movie until 9pm which meant we got to have a few meals in peace.

Overall, I was quite dissapointed with Turtle Beach. It is looking very tired and in desperate need of a refurb. It definately isn't worth the money we spent, but looking at other hotels on the island, you would have to break the bank to get pure luxury as most of the hotels we saw seemed to be of a similar standard. We have travelled quite a bit in the far east and in no way did Barbados or turtle beach live up to any of our holidays there. We won't be returning.

One final warning, buy the strongest mosquito repellent you can find and put it on both day and night. We all got quite badly bitten even constantly wearing repellent.

  • Liked — Food, setting on beach
  • Disliked — poor standard of rooms
  • Tips/Secrets — If you are expecting luxury then don't book turtle beach
  • Stayed October 2006, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 29, 2006

As soon as we arrived at our hotel the staff were fantastic. They said that they were there to make our holiday special and they certainly did.

All the staff went out of their way to ensure our holiday was perfect. Our room was upgraded to an Ocean Front room. We had room 411 and I commented that I thought it was the best in the hotel (end of a short corrider looking onto an empty beach. A staff member informed me that the best room was 405 which had a view of the whole south coast.

After breakfast we wandered to the beach where there were always plenty of available sun beds. Maradona who worked the beach bar constantly wandered amongst us bringing a choice of drinks, followed by fresh fruit and then more drinks. The watersports staff encouraged everyone to 'have a go' whilst always clearly explaining all the safety rules.

The waitresses were fantastic. Water glasses were constantly topped up with regular enquiries about bar drinks. When not busy they sang and danced to keep everyone smiling. Racquel was especially kind and frienly.

In the two weeks we were there we never ate two meals the same. All the meals were well prepared and delicious (if a little spicey at times.) The desserts were fantastic and irresistable hence the extra weight coming home.

Hermaniun on the entrance to the hotel was also friendly and helpful whenever we encountered him.

We took a day out with Ted's Tours (not to be missed) and went right around the island learning about its history and how things are changing. Lots of stops for sightseeing and rum punch.

Shopping in Bridgetown is a must with a free transport from the hotel.

We saw baby turtles hatch and even saw the odd one in the sea.

Some people complained about the birds flying around whilst we were eating meals but when the dining rooms are open air what do you expect. Chill like the Bajans and it isn't a problem.

Would I go back? Tomorrow.

  • Liked — Location
  • Disliked — nothing
  • Tips/Secrets — Don't take any towels, hairdryers, irons, etc. Everything is provided.
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 28, 2006

This Hotel gives Barbados a bad name. We have been to the island before and stayed at The bourgainvilla Hotel which was a palace compared to TB.

The staff have a serious problem with manners and treated the guests like they were enemies, this was not just our opinion but everyone we spoke to in the Hotel.

Birds were a massive problem at breakfast and if you forgot to book your reservation for dinner then they would not fit you in, which is ridiculous for an all inclusive. After the first night we ate out, due to poor standard of food.

Maid service was poor, not getting our room cleaned until 4pm.

The only member of staff who was good and had a smile for everyone was Tyson, who worked at the beach bar.

Barbados is a lovely place and the locals are very friendly, best Taxi driver on the island is Stan Colleymore, who was a great friend to us and also a great driver, showing us lots of the island and not ripping us off.

We will definitely return but maybe try the west coast next time.

  • Liked — location
  • Disliked — Staff
  • Stayed October 2006, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 28, 2006

I have just returned from a 10 day stay at the Turtle Beach Hotel with my wife and our two children (aged 11 and 9). The location of the hotel is fantastic, with a lovely sandy beach and turquoise sea. Being the hurricane season, the sea in October can apparently be very rough and, while we were there the red flag (swimming forbidden) came out on a couple of occasions but, for the majority of the time, it was fine. The kids really enjoyed cavorting in the waves. The guys running the water sports facility are also very friendly and helpful.

We had a junior suite with a balcony facing towards the sea and overlooking one of the pools. The suite consisted of two separate rooms with a central bathroom. This worked very well, allowing us to sleep separately from the children and thus allowing us a degree of privacy. The rooms themselves are pretty basic, but acceptable and clean.

The food in all the three restaurants was good both in terms of quality and choice. However, for service the Asiagos was by far the best. Unfortunately, this particular restaurant does not accept children, so we dined there only twice. At the other extreme, service in the main Chalonia restaurant, in which the breakfast buffet is served and in which we took most of our evening meals, was a very hit and miss affair. Many of the staff were sullen, uncommunicative and generally unfriendly. It seemed that, once you had been served your main course, you were forgotten about. Orders for desserts and drinks either took forever or, on occasion, simply didn’t materialise.

As others have pointed out, birds fly freely trough the Chalonia and will land on your table to sip your drink or eat your food as soon as your back is turned. Whilst the kids found this entertaining, it doesn’t seem very hygienic, particularly in these days of bird flu!

For the first three days of our stay, we lost hot water at the times when it was most needed – in the mornings, and in the evenings on returning from the beach. This did seem to get sorted out eventually, but there was never any apology or explanation given by the hotel.

I was annoyed at being pestered on the beach by people trying to sell coconut carvings, massages, home-made aloe vera suntan lotion and so on. However, they are not too persistent and will generally take no for an answer without any apparent resentment.

The hotel has a kid’s club which seemed well-staffed and friendly but our kids didn’t make much use of it, preferring to spend their time with us on the beach, in the pool, or going into Bridgetown to shop (The hotel provides a free shuttle twice a day).

On the whole, we thoroughly enjoyed the holiday, but this was probably because we were not going to allow the negative aspects to spoil our enjoyment.

  • Liked — beach and sea
  • Disliked — restaurant service
  • Stayed October 2006, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Turtle Beach by Elegant Hotels

Address: Dover, Barbados
Location: Caribbean > Barbados > Christ Church Parish > Dover
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Dover
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Turtle Beach by Elegant Hotels 4*
Number of rooms: 161
Official Description (provided by the hotel):
"A vibrant blend of contemporary style and informal elegance." A truly magnificent all-inclusive property of 161 rooms situated on a glorious stretch of the south coast of Barbados. Turtle Beach Resort uniquely combines contemporary style, informal elegance, lively atmosphere and a superb range of facilities suitable for all ages, including a supervised kids Club (for children aged 4-12) setting new standards for all-inclusive holidays to the Caribbean. Complimentary WiFi. ... more   less 
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Also Known As:
Turtle Beach By Elegant Hotel Dover
Turtle Beach Barbados
Turtle Beach Resort Barbados
Hotel Turtle Beach
Turtle Beach By Elegant Hotels Barbados/Dover

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