We stayed at Turtle Beach from 4th-14th May on an All Inclusive basis. The service provided by most of the staff was absolutely first class. The food was delicious and varied each day. I especially liked the fact that the hot breakfast was actually hot. There was always someone around to ask if you needed another drink or if everything was okay with the meal. The waiting staff were always polite and gave a smile as they responded to our thank-you's with a 'your welcome'. In truth i felt that during the quieter times the staff were falling over themselves to be nice and helpful. On one occasion i was asked no less than 6 times during one sitting if i would like another drink. This level of service was difficult to replicate at busier times which then made the service appear slower and less adequate.
Our room was plenty big enough though unfortunately the cleaner failed the 'tissue test'. We had returned from lunch on day 2 and she was just finishing up. The cleaner swept and then mopped the room through as we sat on the balcony to keep out of her way. The following morning i left a small corner of toilet tissue on a floor tile ( in an area which would be walked on) to see if the room was likely to be given similar attention for the rest of our holiday, sadly this was not to be as the tissue remained in place right through to day 10. Some may say this is sneaky behaviour on my part but i would ask you to consider that the room should be cleaned in a consistent manner and not just cleaned well whilst the guests are present. That is not to say that the room was not well maintained with daily towel changes etc.
The hotel has three restaurants and to access a la carte for evening meal you have to check which restaurant is providing that style of service and be sure to reserve a table before 4pm (as the hotel advise). Buffet style meals did not require a reservation. At one lunchtime ( 12.30pm) i asked if i could book a table and was advised that that particular restaurant was fully booked. The staff member then told me i should have reserved a table during breakfast time and pointed out that she had seen us 'come down for breakfast'. The manner of the worker was such that we almost felt like we were being told off. In her efforts to seem helpful she added that the Asian buffet for the evening was 'not all Asian' as there was salad available. We did have a laugh about this but recognised that the workers response was nowhere near professional enough.
The hotel provide a couple of shuttle buses on a few days of the week to well known shopping outlets. A shuttle to Lime Grove in Holetown is free. Lime Grove houses various well known and expensive shops but catching the shuttle gives you an opportunity to explore Holetown for the 3-4 hours that you are there. Next to Lime Grove is a petrol staion and immediately next to that is a small shopping mall for those that do not necessarily want to buy designer labelled articles.
The shuttle to Bridgetown to shop at Cave Shepherd (think Debenhams with Duty Free option)costs 10 Barbados dollars each. Well worth it considering that you once again have around 3-4 hours to explore the town if you wish. On our return to the hotel after visiting Bridgetown we arrived back at the restaurant for 2.30pm. There was no-one eating at the tables but all the food was still available and the restaurant was not due to close for 30 minutes. My wife went up to get her meal first and had to ask a staff member if a wrap could be prepared for her from the wrap station as it was currently unmanned and this was one of her favourite lunch time choices throughout the holiday. Approx 5 or 6 waiting staff looked unsure what to do (some giggled nervously) and after some discussion a worker was sent to the appropriate station to prepare the wrap. It seemed that the staff had felt there work was done early for the day as the majority of them went and sat at a table for a chat and a drink. I mention this as my wife was left standing around clearly needing assistance for a good couple of minutes. I confirmed with a waitress that the restaurant was indeed still open for another 30 minutes or so. Incidentally, during breakfast and lunch times the restaurant is visited by a high number of birds as they have asy access. I strongly advise that once you have got your table the bird situation needs to be monitored as despite their cuteness they are also cheeky and will drink from your glass or peck at any food that is left at the table. On one occasion a waitress placed a tea bag over a guests jug of milk and a bird then removed the teabag before helping itself to some milk.
The hotel has its own beach area and provide a towel and drinks hut. The staff are led by 'Captain Sam and his crew'. They encourage a few beachfront games and will occasionally take a tray of chilled drinks to sunbathers as they lie on their loungers. It was such a shame that on day 3 one of the workers approached me as i was sunbathing and having asked if i was having a good holiday he followed this up by asking if i would like a drink. Naturally i said 'yes please' and asked for two cokes. Unfortunately he must have forgot to pour them and i eventually went to the hut approx 30 minutes later to get them myself. The same chap was serving and this led to one of those awkward moments where we both pretended that we had never seen each other before as i did not want to appear to be complaining and he was either suffering from amnesia or was not able to apologise for his forgetfulness.
On one evening we decided to order room service as in over 30 years of holidaying together we had never done this (dont know why). We ordered and 30 minutes later the food arrived. Sadly it was luke warm and the dessert was not what we had ordered at all. We only had to pay for delivery so just put this down to bad luck.
These negative incidents could easily have been avoided and i would stll recommend the hotel as a great place to have a holiday. Entertainment is on offer most evenings and is usually by way of various singing acts. I am not Simon Cowell but can honestly say that a couple of the acts were awful yet entertaining because of it (if you know what i mean), think completely out of tune.
Barbados people (Bajan's) are very charming and friendly and the island itself has so much to offer for those that want to explore its beauty as well as its shopping opportunities. Hire a car or a driver and see the East Coast. The beaches are very clean all over the island and the sea is always warm and inviting.
- Official Description (provided by the hotel):
- "A vibrant blend of contemporary style and informal elegance." A truly magnificent all-inclusive property of 161 rooms situated on a glorious stretch of the south coast of Barbados. Turtle Beach Resort uniquely combines contemporary style, informal elegance, lively atmosphere and a superb range of facilities suitable for all ages, including a supervised kids Club (for children aged 4-12) setting new standards for all-inclusive holidays to the Caribbean. Complimentary WiFi. ... more less
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- Also Known As:
- Turtle Beach By Elegant Hotel Dover
- Turtle Beach Barbados
- Turtle Beach Resort Barbados
- Hotel Turtle Beach
- Turtle Beach By Elegant Hotels Barbados/Dover