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“Beautiful Barbados” 4 of 5 stars
Review of Turtle Beach by Elegant Hotels

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Turtle Beach by Elegant Hotels
4.0 of 5 Resort (All-Inclusive)   |   Dover, Barbados   |  
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Ranked #1 of 2 Hotels in Dover
Gatineau, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Beautiful Barbados”
4 of 5 stars Reviewed January 8, 2013

Great experience. Fell in love with barbados. The people are very friendly and courteous. If you love high end shopping check out lime grove!! Loved it!
The resort... Breakfast buffet you have a choice of two restaurants Waterfront & Chelonias. Good. But, not wow! Lunch is also a buffet we always ate at the waterfront restaurant. also good, but not wow! Dinner we were'nt able to try Asiagos the Italian restaurant. There's an age restriction 12 years and up. Good for people who tend to drop there kids off and use the 'kids club' but we prefer to spend our holidays together. Dinner buffets were not good. Fridays and Saturdays are buffet nights. If you are adventurous and like to get off the resort and try some great food with exceptional scenery, try Champers, The cliff, Chin Chin and Pieces. Excellent food. Reserve a rail side table.
The beach was great big waves had lots of fun. Be careful, the waves can be very powerful and knock you off your feet. Just wish the beach was a little longer. But, I do recommend this resort.
Keep your eyes open a little ways out from the shore you might see a turtle swimming by.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,853 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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English first
Red Deer, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 4, 2013

I My sister and I have travelled worldwide over the past ten years and found this resort was excellent in all aspects. The hotel room was very clean and kept clean and was done in a timely manner every morning. The gym was adequate for daily exercise and air conditioned. Nice to go at any hour. The staff were all very friendly, happy, accommodating, and went above and beyond for service. We did not find them responding in the manner reports have indicated. The food was excellent, seating was always prompt and attentitive. We were always served beverages in a timely manner and had no complaints on receptionists or food areas. We felt the pedicure area was inefficient and not up to modern standards so improvement could be made in that area. The water sports with Captain Sam was jovial and well done even though we had a sail failure and got the fun ride on the seadoo back. I have been to Barbados twice now and in March 2013 am returning back to this same hotel with my sister for two weeks as we were highly impressed and felt it met all the areas of high expectations. If there was one recommendation I could make was to incorporate more group fun water sports such as water volleyball or water polo or water aerobics which did not occurr when we were there. #1 THE TWINS CANADA

Room Tip: We were on 3rd floor which was great as we faced the garden area and could see the ocean but hope to...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2013

We recently returned from 8 days at turtle bay and we had a great time.

We arrived to a rum punch and a lovely greeting and were shown to a very well decked out room with a super view across a turquoise ocean. The pools and gardens were lovely and were a perfect relaxing setting and the beach itself was truly idyllic.
There are a few things though that would have improved our stay. The bar, reception and cleaning staff were very friendly however the waiters/waitresses could be a little dismissive at times, especially the breakfast chefs who at times bordered on rude. The food at breakfast was good, plenty of variety. Dinner was similar, especially asiagos which was our restaurant of choice at every opportunity! Lunch however tended to be a different deal, the buffet was very "samey" and tended to be left in the heaters for the whole 3 hour service. There was a grill at every sitting however so the was the opportunity to have something cooked on order which was good.

In general I really liked the resort and if you could change a few of the attitudes and improve the lunchtime meals it would have been 5 stars.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marbella, Spain
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed for 10 nights and can honestly say this was a perfect location. The best thing about our stay were the staff, amazingly friendly and helpful. Thanks
If you are looking for an all inclusive, you should try Turtle beach, the food was wonderful evryday with a wide selection of choices.
The watersports team led my captain sam, a great team and very helpful.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 2, 2013

We just returned from a week at Turtle Beach with a large group of multiple ages and multiple rooms. Overall, we had a relaxing time at this property, but there were a number of negatives which definitely detracted from a better experience.

Barbados is a beautiful and rustic island with great beaches, including one right behind the hotel. Combined with a few nice pools to splash around in, the exterior of the property was visually beautiful.

First, I must note that the Kids Club was amazing, the sitters warm and attentive, and this made a huge impression on all of us. There was always something for the little ones to do, and the staff cared for them in a really quality way. The hotel really was family and kid-friendly - with the exception of Asiago restaurant, little ones are welcome anywhere at any time.

The remainder of the staff was hit or miss. Nobody was outwardly rude, but a good crash course in customer service is sorely needed from the top down at this hotel. Most of the staff couldn't be bothered. Asking multiple times for coffee refills and extra napkins became the norm. I understand the concept of "island time" but these people did their jobs like they didn't care less.

The food quality was sorely lacking and generally did not taste fresh. Fruit and vegetables were in rare supply, and the all-inclusive alcohol wasn't terribly appealing. This was a case of quantity over quality. Asiagos restaurant was a bit better than the others, and worth reserving for multiple nights. Keep in mind that dinner reservations can be made 1 day in advance and not every restaurant is open each night. This policy is frankly stupid. After being told we could not be accommodated for a 7:00 table, we were stupefied to see the restaurant completely at that hour, and for hours later. Are they trying not to overwhelm a staff which just doesn't understand how to hustle?

The rooms were chain hotel variety, and cleaned well for a tropical location where most people track considerable sand around. Furnishings and linens could use an update, but you don't go to Barbados to stay in the room. This isn't a luxury property and you're not paying for luxury here. The "suites" are just rooms with space for a pull-out sofabed. If you need the extra space, you may need a whole extra room.

Don't bother with the spa - it was located in a hotel room, and barely open during the busiest part of December. One member of our group booked a massage and had it summarily cancelled without notice or an actual explanation. Don't expect to be pampered here.

Did we like our vacation? Yes. Would we go back? Probably not. Turtle Beach could have been pretty amazing. But the food and staff were big detractions from the overall experience. I'm not the first one to write this - why don't they just fix it and earn themselves a lot of repeat business? Who knows...

Room Tip: Ground floor rooms have patios right on the pool deck and are practically on the beach. Worth it.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

We stayed for two weeks here and wondered if we would get a bit bored, but not at all.
Rooms - we're kept immaculate, cleaned daily and bed linen changed every other day
Food- we thoroughly enjoyed all the food. We ate in Assiagos 3 times, waterfront every lunch time, when open and also A la Carte when available. The buffet restaurant was good too. My daughter is a vegetarian, but she found food to suit her at every meal.
Staff- the staff at this hotel make the holiday. Every one of them are a credit to this hotel. One young man Daquaria was so lovely and nothing was too much trouble for him. We found out he was temporary, but he really deserves to be made permanent. He served us in the restaurants and for drinks and always had the most beautiful smile.
finally, I know many people have mentioned Captain Sam and his team and I must say they were amazing.
I commented to Sam that we have a business back in the UK and would be very proud to have a team as dedicated, helpful and cheerful as his team.
Well done Elegant hotels on this gem and your fantastic staff.
We rarely return to the same hotel twice, but would not hesitate to go back the the Turtle Beach.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

Stayed the first week of December but the staff's demeanour overall suggested the end of a gruelling season! The beach, sea and room were all lovely despite a dodgy pipe in the bathroom that sounded like a tornado warning on two mornings! The maintenance team did respond promptly, however. We opted for an ocean view room and were very pleased we did as there was live entertainment every evening near the main part of the hotel. Food was reasonably good although it was nigh on impossible to get into the Italian restaurant which is only open on alternate evenings and hard to book. Although some of the hotel staff were reasonably cheerful overall we saw none of the Caribbean hospitality we have experienced on other islands. Mostly they were extraordinarily rude. Although the weather was good, the sea warm and the sand soft I doubt we would go back to Barbados.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Turtle Beach by Elegant Hotels

Address: Dover, Barbados
Location: Caribbean > Barbados > Christ Church Parish > Dover
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Dover
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Turtle Beach by Elegant Hotels 4*
Number of rooms: 161
Official Description (provided by the hotel):
"A vibrant blend of contemporary style and informal elegance." A truly magnificent all-inclusive property of 161 rooms situated on a glorious stretch of the south coast of Barbados. Turtle Beach Resort uniquely combines contemporary style, informal elegance, lively atmosphere and a superb range of facilities suitable for all ages, including a supervised kids Club (for children aged 4-12) setting new standards for all-inclusive holidays to the Caribbean. Complimentary WiFi. ... more   less 
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Also Known As:
Turtle Beach By Elegant Hotel Dover
Turtle Beach Barbados
Turtle Beach Resort Barbados
Hotel Turtle Beach
Turtle Beach By Elegant Hotels Barbados/Dover

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