We arrived in a rainy, cold afternoon. The rooms were freezing. The radiators were cold. We turned on the heater/airconditioner mounted on the wall. After 1/2 hour of continuing to shiver, we realized it wasn't working. Called and they sent space heaters. After another 1/2 hour of freezing, we realized they were broken. Called again and went to dinner. An excellent dinner would have gone a long way to redeem the situation, but it was mediocre! What a disappointment. When we finally talked to the manager, affirming that in a hotel like this one, the rooms should be prepared for the guests, he dismissed us and then actually got angry. Nightmare experience. VERY badly run hotel.