We stayed at the hotel recently with friends (I think they have reviewed as well under snowcat user name) and found it a lovely hotel with fantastic pool, sun terrace and nicely decorated rooms.
There was a problem with both service and calculation of the final bill. The food under the set menu was not great value for money at €16 and not great quality. We ordered a bottle of red wine and then we ordered another bottle. When a bottle of opened rose was brought out we said no we had ordered red. The rose was taken away and a bottle of red brought out.
When presented with the final bill on check out not only had they charged us for the Rose but it was also incorrect, the initial bill was €160 which should either have been €113 with the rose we didnt drink or €102 without. When we asked for the bill to be broken down the manager was quite rude wuth us and blamed the incorrect bill on us. She proceeded to ask the waitress to pour the bottle of wine into the garden in front of us embarassing both us herself and I suspect the waitress. In the end she agreed to the correct €102 amount.
The final incident left a sour taste in our mouth and there was no evidence of the customer coming first.
I would say stay here again but not eat and made sure I checked my bill.
- Official Description (provided by the hotel):
- The guest house palais oumensour is located 200 m far from the souks of taroudants medina. These tasteful riad surrounded a quiet garden equiped with big swimming pool .The six rooms all with large bathrooms are at the 1st and 2d floor facing the garden and the atlas mountains.The cooking is highly raffined served on reservation for half or full board.The terrasses at the 2d floor is ideal for bronzing with amazing view on the atlas and the quiet garden of taroudant church.Transfert and car reservation can be arranged on request ... more less
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