We take holidays to break away from the fast corporate world and spend quality time with our loved ones. However, other than for my family and friends we had traveled with, all other interactions were corporate and not relaxing at all! from the swimming pool towels debacle, not so tidy beddings, generally unfriendly staff, unfresh meals etc
What shocked me most though was the inability of the management to act on the faulty Music system that means everything for entertainment and it had failed on several occasions. you could sense the frustration on the animation team, who despite everything they tried to soldier on. it even went off on new years eve when all the visitors were set for the best entertainment that had been lined up!
The snack bar was always overwhelmed, so orders would be churned out after almost 2-3 hrs of waiting and the staff there quite unfriendly. With regard to staff, one can tell they are either not professionals or they lack motivation and this could be a reflection of the top management level. the chefs need to understand their visitors as well and be friendly. e.g. when preparing pasta on the spot guys have different preferences so i should get well cooked pasta for my kids if that's what i like. this resulted in stomach upsets and diarrhea for my kids.
Hospitality industry is all about a smile to your visitors and being helpful which goes a long way in securing business in future.
in the midst of all this gloom, i salute the entire animation team, Binti in the kids club and Douglas a waiter.
The right attitude should flow from the top level otherwise it is a great injustice to this asset!
- Official Description (provided by the hotel):
- Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more less
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