We spent four nights at Neptune Village over New Year (29 Dec 2013-2 Jan 2014) as a couple with one child 4 years old. We were very happy with our stay, as this stretch of the Diani beach is beautiful with a large reef emerging every low-tide for hours of walking and searching for shells and life of the sea. Our daughter had a great time, with the kids club very active and she had her first “children’s disco” which she thoroughly enjoyed. The caretakers all seemed very kind and professional with the children and this was definitely a plus.
The place is large, very large. As much as we knew this when making the reservation, arriving to a fully booked hotel the Sunday before New Year care as a bit of a shock. We also arrived in the middle of a fully attended disco water aerobics session in the main pool, looking for serenity.
This is not a critique of the hotel itself. The hotel is very good value for money—the rooms are clean with good showers (even if hot only at night, but really fine), good air conditioning and each room with a nice little veranda. Mosquito nets are available for children upon request (we brought one along, knowing it was high season just to be sure we had one). The food, for such a large hotel, was surprisingly good and diverse especially at dinner. The staff was all very friendly and helpful. The grounds are very large and are able to cater to a lot of guests.
By the second day, we found a good balance between using the many facilities, the animation team and kids club offered by the Hotel, and going off on our own along the beach, for lunches in nearby places, and finding more quiet spaces to relax.
The SPA was surprisingly good and again very good value for money. Both me and my husband enjoyed several massages and would highly recommend it.
As a last bit of advice, being at Neptune Village over New Year was an excellent experience and recommended especially to families with small children. It was able to accommodate all our needs, with a very impressive buffet and beautiful fireworks to end the night. Only request would be to have an option of selling individual glasses of champagne (as opposed to only full bottles) to ring in the new year!
- Official Description (provided by the hotel):
- Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more less
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