The pros: Very nice grounds - the pool and beach areas are lovely, and the rooms look quite nice from the outside. The staff in the restaurants and by the pool are quite friendly.
The cons: First, they did not have enough beach towels, so we were only able to get beach towels on 2 of our 4 days there. This is atrocious - this is a BEACH resort. Everyone wants a beach towel. There is no excuse for running out of towels. Once, the staff instructed us that they were out of towels so we should just use the bath towels from our room. This would have been okay, except that we were unable to get clean bath towels afterwards. We requested clean towels from four or five different staff members. Finally, a day and a half later, we were provided with one clean bath towel (for the two of us to share, I guess?)
Second, in general, the staff seems to say yes to any request but never carries through. In addition to the towel debacle, we had to make multiple requests for pillows (the room only came with one pillow, and it did not even have a pillowcase), someone to fix our telephone (which only mattered because we kept having to walk up to the reception to make multiple requests for towels and pillows), and help using the safes in the room (we eventually gave up here, as they were clearly broken and no one came to help us).
Third, I was quite underwhelmed by the food, which is very starchy and fried, with almost no green vegetables to speak of. Breakfast (eggs to order) was certainly the highlight, although the pasta station at lunch and dinner is decent.
Fourth, the toilets in the rooms don't flush properly and the hot water is intermittent at best.
I most certainly will not be staying here again - Diani has many places with nicer amenities and a much better value for your money.
- Official Description (provided by the hotel):
- Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more less
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