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“Excellent resort, excellent staff, excellent food” 5 of 5 stars
Review of Neptune Village Beach Resort & Spa

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Neptune Village Beach Resort & Spa
4.0 of 5 Hotel   |   Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya   |  
Hotel amenities
Ranked #2 of 2 Hotels in Galu Beach
Belgium
1 review
1 helpful vote 1 helpful vote
“Excellent resort, excellent staff, excellent food”
5 of 5 stars Reviewed November 16, 2013

It was already my second time in Neptune Sentido and I was again amazed about this resort.
Nice and clean rooms, very friendly staff, good food and a nice view are all ingredients to enjoy a pleasant stay.
I was here the second time with 80 clients and all of them were very enthousiastic. Hope to get back there more than once in my life

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 24, 2013

My husband and I stayed here for 9 nights in October 2012 - We thought that the hotel overall was lovely.

The rooms were clean, the only problem we had was with a few bugs getting under the door at night, but nothing that a towel couldn't fix - we were on the ground floor so I would imagine that you wouldn't have these problems if you were on the first floor.

I thought the food was of a really high quality, the portions in the pool restaurant were small, so we stuck with the buffet.

The only downside really is the locals on the beach, they are friendly but really don't leave you alone, it would have been nice to spend some time on the beach or in the sea but they literally don't leave you alone.

If you travel to Kenya make sure you take sweets and pencils for children you may come across on day trips, we also left all of our toiletries with one of the local guys, what seems like not very much to us, they were so so grateful for.

I would definitely recommend this hotel, we are hoping to go back to kenya in a few years time and I would definitely stay at this hotel again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mombasa, Coast, Kenya
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 22, 2013

Drove to Diani from Mombasa with the family for the weekend.Diani is approx 50 km south of Mombasa Island.The road is tarmac throughtout Mombasa To the Hotel.Guest check in was swift with a welcome drink and warm reception.Porters were around to assist in carrying luggage.We checked in on an all inclusive arrangement.Food quality and variety was good considering the low season bargain all inclusive price of Usd 90 per person.Soft drinks,snacks ,meals unlimited throughout the stay.Rooms were comfortable with functional aircon and wifi with strong signal during my entire stay.TV was also provided in the room ,though not a flat screen.The rooms consited of circular cottages which was rather creative.Each cottage had a solar panel for its water heating.The pool area also had strong wifi signal.Nice local evening entertainment with a live band.Hotel animators took good care of the children who also had a childrens separate activity area.Children here would never get bored. In summing up I intend to visit this hotel again with my family.

Room Tip: Choose the cottages next to the pool area if you intend to sleep late.Otherwise choose the rooms nea...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 2, 2013

We were visiting Kenya for my son's wedding; on the beach at a nearby hotel. We picked this hotel as the majority of the reviews were good and above. We found that it more than lived up to its reputation. From the start staff were all friendly, helpful and always greeted us with a ' jambo jambo' (hello,hello). The rooms were spacious,air conditioned and more than adequate. Food service was always buffet style but plentiful and with varied choices.There was always a cook to order section as well for those that preferred it. A good supply of fresh fruit at every meal which my partner loved but beware of the local monkeys if venturing out of the restaurant with banana in hand!! Facilities were excellent with large pools,a large central bar and sun lounges in abundance dotted around well laid out, palm tree covered grounds. You are protected from the blue sea and white sands by a wall but a trip along beach is well worth it. However, just be aware of the 'beach boys' who are eager to do business ( just trying to make a living) though a polite 'no thanks' does the trick but some have good story's to tell. There are plenty of activities and entertainment laid on throughout the day to help you keep that holiday 'spread' at bay if wanted and many of the evening shows are excellent, especially the dance shows put on by the animation team and choreographed by 'Superman Ken'.
My sons wedding went exceptionally well and we also went on a 4 day/3 night safari with JT Safaris ( orange hut over road from hotel but a new office now on Diani Beach road). We had pre- booked it before going out, again due to fantastic reviews, and we were not disappointed. The whole experience was amazing from start to finish and we were extremely well looked after by Julius Nzumbi and his safari driver 'Tito' , a top man .Excellent value for money as was the whole holiday experience and we would all fully recommend all of it.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lerberget, Sweden
1 review
3 of 5 stars Reviewed September 24, 2013

It states in the holiday brochure that this is a 4 star hotel , we averaged this as just a 3 star. Staff very friendly and helpful, Food not too bad!!! Rooms were clean, but showers ran salty water and couldnt brush teeth with the tap water!!! No hairdryers in the room our travel agents Thomas cook Signature said that their were. Animation... they did their best but after two weeks it needed something else ..example ...a live group/band to play good music!!! Safari ...wonderful experience .... our driver / guide really fantastic. Would travel to Kenya again but would choose a more livlier hotel!!!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Westward Ho, United Kingdom
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 11, 2013

No complaints about this hotel except that it was a tad far from the hotel, crossing the river was all a bit of a nightmare, the actual resort though is fantastic, the staff go out their way to make you happy and will always be trying to help you out.
The rooms were lovely, the restaurants and bars were all what you except, lots of good food and even the local all inclusive drinks were nice to drink on holiday, would definitely go back there!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madrid, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

We finished our honeymoon in Kenya at this resort and it was really great!!!The staff, the food, the rooms, the swimming-pool, etc was better than expected...BUT...the only, but important bad thing I had to say is about reception service: be careful when paying the bill!!!
We made the booking through their official web and they send us the official booking with the price in € (euro)...BUT when arriving to the hotel we had to pay in kenyan chelin (KES) and they applied us the exchange rate they wanted...we asked them for the official rate...and they didn't wanted to show us any official paper...Finnaly, the last day and after saying always that the person in charge was busy, we sorted out...but just when we threatened them of cancellating the payment of the hotel once we arrive in Spain. They charged us up to 100€ with the excuse of exchange rate, bank's commission, etc...but they were trying to cheat us because the way they did the counts was just in a napkin and no-official at all. I could check it because I paid with debit card so I saw in euros the exact amount that they charged me...
It's a pity that a great resort, with good animation staff, cookers, room-service, etc gives this terrible image of themselves...

Room Tip: Rooms with swimmingpool and see view...just you and the Indian Ocean...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Location: Kenya > Coast Province > Galu Beach
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Galu Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 
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