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“Would definitely go back!” 4 of 5 stars
Review of Neptune Village Beach Resort & Spa

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Neptune Village Beach Resort & Spa
4.0 of 5 Hotel   |   Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya   |  
Hotel amenities
Ranked #4 of 4 Hotels in Galu Beach
Nairobi, Kenya
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Would definitely go back!”
4 of 5 stars Reviewed January 23, 2013

Spent 3 nights here in December. Beautiful beach-front property. There weren't too many beach boys, which was nice. The pools were great, and the rooms were clean, cool, and quiet. The staff was very accommodating to our late departure flight and allowed us a room to shower and change in even though we'd checked out. Food was decent, and having the all-inclusive deal was great.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
england
2 reviews
3 of 5 stars Reviewed January 15, 2013

i would like people to know this hotel stands on a loverly location ,but the staff seem friendly but they are only after one thing that is money ,there is one member there who is a supervisor and was very friendly to my mum who i must say has just lost my dad ,he was nice and called her in england every day then when she went to see him he just took all her money so just want to warn people about this his name was chula so please be aware .(this happens to a lot im told of women who go on there own )

Room Tip: just be careful of the staff if u are on ur own
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  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HH
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2013

I strongly recommend to book you safari with JT travel if you stay in this hotel. it is just opposit of the road , and the owner organises everything you want concerning safaris! we made one day safari to Tsavo East in January 2012 and a fly safari to the masai Mara in December 2012! absolutely perfect! very good value for money and perfectly organised from Julius! thanks for the great experiences!

Stayed December 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 29, 2012

Very very romantic place. Nice ocean, monkeys didnt take somethig from balkony, every morning we gave for them breakfast. We had room 206 in first line villa. But it wasnt loud music in evenig or may be we were very tired.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 3, 2012

We went there for a week with our 9 years old son. Everything was very good, the staff very nice and helpful. Ready to solve the problem at once. Be aware of monkies - do not carry fruits(bananas) in hands because they will steal them from you, if you need to just put them into bag. The food was good but not much choice sometimes - no dairy food at all. Take anti moskitos repellent. Good animation team - during the day and also at evenings.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2012

After reading positive feedback on Neptune Village we decided to book it as our Honeymoon in Kenya. A hotel was nice and we enjoyed our stay! Place was clean and friendly. Animation team made our holiday great! We went on 4 days safari with Julius from JT Safaris! It was an amazing experience which we never forget and would like to recommend his service to everyone as it's second to none! Mr Julius advised the loges that we are on our Honeymoon so the staff of both lodges made sure that our experience was exceptional. WE Also undertook the trip to close-by island which was also great! I am happy to recommend Neptune hotels to everyone!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 2, 2012

I booked a trip to this hotel with a friend only 2 weeks before we departed and to be honest we were really happy with this choice. Unfortunately we could only stay for 1 week which was too short. I guess that a holiday of 2 weeks might be the best option.

The hotel itself is very clean, the food is great (some local disches next to typical meals from Europe) and the staffmembers are really nice. They will clean your room every day and when you leave a small tip in your room during 1 of your first days the cleaning lady will surely do her best to do something special for you as long as you stay. At the bar it's the same, when you give a small tip to the bartender he will also try to help you as soon as he can and when it's not busy they like to have a conversation with you as well.

When you stay in "Sentido Neptune Village" you can also use all the facilities of the neighbouring hotel 'Sentido neptune paradise" which are almost the same. At Village you've got the whole day an entertainment team who are organising different activities. Paradise is more quiet (the restaurant, bar, swimming pool).

When you're visiting Africa, some excursions and a safari are essential. You can find some small safari offices in front of the hotel. They offer cheaper trips of the same quality as the hotel. It's easier to book your trip at the hotel, but I wanted to help the local people and that's why I choose to book everything with the locals. The choice is up to you, do you want to keep everything easy or do you want to have some nice conversations with the people outside?

We booked a Safari of 2 days to Tsavo-East, a snorkeling safari and a trip to Mombassa with "Weu Tours and safaris" (ask for Boniface outside). You wild find this office just in front of the entrance of "Sentido Neptune Village".

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Location: Kenya > Coast Province > Galu Beach
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Galu Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 
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