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“Beware of mind readers...” 5 of 5 stars
Review of Belmond Villa Sant'Andrea

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Belmond Villa Sant'Andrea
5.0 of 5 Hotel   |   Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy   |  
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20% Discount on Suites
Ranked #1 of 4 Hotels in Mazzaro
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Beware of mind readers...”
5 of 5 stars Reviewed July 21, 2014

This place is full of people that read your mind! The service was amazing and everyone greeted you with your name and a smile. When we first arrived at the airport the hotel car was waiting with two car seats for my children which I hadn't even requested. When we got to the hotel room the cribs were set up and ready. Usually it's like pulling teeth to get cribs ready ahead of time at other hotels.. Most cribs in even the nicest hotels are usually bare and uncomfortable but the cribs were padded for comfort with bumpers and the bedding for them were changed everyday. This hotel is absolutely beautiful and relaxing but the gem of this place is the amazing staff. It was so relaxing despite traveling with two toddlers because the staff here were like mind readers. Both my children were sick with high fever during our stay and the hotel did everything to help us from ice bucket deliveries at 2 in the morning to doctor visits. Everyone gave us a sincere feel of concern. I have been to many nice hotels in my travels but I give this hotel my best score for the staff. Also all the excursions and sightseeing were booked seemlessly. Already planning a trip back for next summer in my mind..:)

Stayed July 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 25, 2014
Dear Guests,

Thank you so much for complimenting our staff. This is our utmost reward.

We look forward to your next stay.

Best wishes,

Giovanni Nastasi
General Mananager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    220
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    3
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

Spent a week (family with three young children including two-month old baby) at Villa Sant Andrea in mid July 2014. Beautiful setting by the sea in a quiet bay with a nice little beach. Hotel a good example of Italian "high end" but with relaxed atmosphere; also very family friendly. Were able to mix time/activities with children with downtime without them. Would go again. Special thanks for the hospitality and for making our stay special to Giovanni, Enzo, Angela at VsA and to Marco (for the great Italian food) at the sister hotel Timeo (central Taormina).

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 18, 2014
Dear Family,

we are delighted you left our hotel with the excellent impressions you describe.

Your comments are greatly appreciated and we certainly hope to have the opportunity of welcoming you back to the hotel once more, on many future occasions.

Yours sincerely,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 10, 2014

From the moment we arrived we knew our time at Sant' Andrea would be special. We were not disappointed. Firstly, an upgrade to a wonderful deluxe junior suite with an enormous terrace overlooking the Med; exceptional seafood and Sicilian wines, and very efficient and polite staff where nothing was ever a problem including the arranging of a private day trip to The Valley of the Temples. Anne Akhmatova, the poet says "Italy is a dream that keeps returning for the rest of your life." I certainly hope so, because we are planning our return to Sant' Andrea already. A big thanks to Head Concierge, Martin Mannino and Guest Relations Manager, Mario Zerillo for making our time so enjoyable.

Room Tip: If you can possibly stretch your budget, Room 301 is wonderful.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 18, 2014
Dear Guests,

Thank you for taking the time to post a review on TripAdvisor and I am delighted to hear that you could not have been more pleased with your stay.

I am truly glad you enjoyed the location and your comments were much appreciated.

We certainly hope to welcome you back in the not too distant future.

Warm regards,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nice, France
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 10, 2014 via mobile

We stayed here for 7 nights and it was absolutely stunning. The setting, the views, the rooms and all the staff made for a magical time......the pool and beach were so relaxing......I can't wait to go back!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 18, 2014
Dear Guests,

I thank you for your words of praise regarding Belmond Villa Sant'Andrea.

We genuinely love to indulge all of our guests and I am truly pleased to hear that you have loved to stay with us.

We look forward to welcoming you back soon.

Best regards,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 8, 2014 via mobile

My wife and I Stayed here for 7 nights with family and our 2 year old son .
Well the place is beautiful ! The location , food , staff are all excellent , nothing is too much trouble for them , my favourite staff member being Danielle (restaurant manager) he rules the dining areas with an iron fist , perhaps this is why the dining experiences here were of the highest quality . It's really something to watch him direct a dinner service with almost orchestral ease !
Carmelo (piano player ) was also a firm favourite , so entertaining with his own renditions of popular music and classical peices
Taormina is a very beautiful town , I'd recommend the godfather tour and the boat rides around the bay . I could go on but I don't want to spoil it for you
It simply is breathtaking !
In fact I can't fault anything !
The only quite strange thing that happened whilst I was there was being in the lift with an English lady who suffered from terrible flatulence ! Not really an experience I'd like to repeat but certainly not the hotels fault , more of a warning about the dangers of lifts .

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 18, 2014
Dear Guests,

Thank you so much for complimenting our staff as being "excellent". This is our utmost reward.

Thank you again for this great feedback and I look forward to your next stay.

Best wishes,

Giovanni Nastasi
General Mananager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 5, 2014

we stayed a few nights through Suite Dreams package in this amazing property on the sea side. We were welcomed by a bottle of champagne with fruits. Very professional staff and nice rooms. The hotel has a sister property in Taormina which is convenient as you can have your half board either in Sant'Andrea or Grand Hotel Timeo with magnificent view on Etna. Very good restaurants in both hotels and careful staff. Also the hotel provides free yacht cruising which is worth to try. Highly recommend this hotel (apart from the jelly fish but not much the hotel can do about it)

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 6, 2014
Dear Guest,

we are delighted you left our hotel with the excellent impressions you describe.

Your comments are greatly appreciated and we certainly hope to have the opportunity of welcoming you back to the hotel once more, on many future occasions.

Yours sincerely,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2014

This an awesome amazing hotel with the most friendly,welcoming, attentive staff. The complimentary boat excursion is fantastic and well worth booking onto . The breakfast is five star . Rooms were traditional Italy and very stylish with beautiful ocean views no matter what room you book . The private beach is attended by wonderful staff . It's just simply the best there is not one negative thing I can comment on .. We will return it's paradise .. Make sure you take the complimentary shuttle to the historic little town of Taormina it has great restaurants and wonderful shops. Free hotel shuttle runs every 30 minutes.
Well done villa sant Andrea! You spoilt us and we will return ciao !

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, July 6, 2014
Dear Guests,

Thank you so much for complimenting our staff as being "friendly,welcoming, attentive". This is our utmost reward.

Thank you again for this great feedback and I look forward to your next stay.

Best wishes,

Giovanni Nastasi
General Mananager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Villa Sant'Andrea

Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mazzaro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa Sant'Andrea 5*
Number of rooms: 63
Official Description (provided by the hotel):
Located on the Bay of Mazzaro, the hotel boasts a prime position in the heart of Taormina's seaside district. It is perfectly positioned between verdant, subtropical gardens and the dazzling Mediterranean Sea. ... more   less 
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Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Belmond Villa Sant'Andrea Taormina, Sicily - Mazzaro

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