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Villa Sant'Andrea by Orient-Express: Traveler Reviews

5.0 of 5
Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
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Villa Sant'Andrea by Orient-Express
Ranked #1 of 3 hotels in Mazzaro
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104 reviews from our community

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Traveler rating
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GP,MI
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“We would go back tomorrow!”
5 of 5 stars Reviewed October 12, 2012

We can't say enough about this more than friendly hotel! The staff was always willing to do anything we requested. Always with a smile! The setting, the grounds, the amenities were fabulous. It was an easy ride up to town, either with the hotel shuttle or the cable car. We had our own car and when we called for it, it was at the front door before we arrived at the front desk. Angela and the consierge and all , were always willing to help with directions, maps, and suggestions for places of interest. The dining room overlooked the beauty of the Sicilian coast. We have been to all the Italian lakes, the Amalfi coast, and the Italian riviera. They are all breathtaking, but Sicily tops them all. The food was exceptional as was the staff. We looked forward to our evenings. Toto, Roberto, Oracio, Anna, and all made us smile (laugh) more than we can say. After dinner-twenty feet away- we could have an after dinner cafe or cocktail, or nothing and sit overlooking the sea and lights ,listening to their VERY INTERESTING LOOKING piano player. This was a wonderful place to stay, and we will be back. Thank You for making our first trip to Sicily enchanting.

Room Tip: Any room with a terrace overlooking their beach and sea.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask jupiter2 about Villa Sant'Andrea by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
“A lovely treat”
5 of 5 stars Reviewed October 7, 2012 via mobile

We booked this holiday as a special treat & were not disappointed. Our room overlooked the bay & had a lovely view. It was clean with plenty of amenities & very comfortable. The 'room pixies' visited twice a day & ensured all was in order.

Breakfast was a excellent buffet with freshly made hot food to order. You could have it in your room if you wanted at no extra charge which I thought was a nice touch, but the breakfasting terrace was so lovely we went every day.

The staff were friendly and helpful at all times & had plenty of advice as required.

The cable car to Taormina is just across the road which we tended to use as it was easy & convenient, although the hotel does provide a courtesy service to the sister hotel, Timeo, which is in the centre of town.

This hotel is lovely, and provides everything you could possibly want, however it does all come at a price-cocktails were 14-20 euros, a lunchtime pizza 12-15 euros & one days parking 20 euros plus VAT. Even a DVD from reception was 8 euros for a night, which we only discovered when we got the bill on check-out, but for a little touch of luxury, it does not disappoint.

If you are looking for a romantic moment, we'd recommend an evening cocktail (at an even more exorbitant price) on the terrace at the Timeo overlooking Etna at sunset. An unforgettable moment.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 3
Ask j_m_wylie about Villa Sant'Andrea by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Beautiful gardens surrounding a great hotel”
5 of 5 stars Reviewed October 3, 2012

This is a dream place (unless you are a Yacht and Helicopter type of person) has great service and dream rooms. We had Suite 477 with a sea view and opulent interior. Both bathrooms had views onto the bay and private part of the beach, down the incline past the hotel. The breakfast is very good and the setting mouth watering (obviously dont dribble thats not a good look in any grand of hotel) Its a bit of a treck to the main town, but they put on a shuttle bus, or you can get the cable car for three Euros. The sea is clear and amazing to swim in... which I did every day.

I'd go back if I could. I stay there 365 days a year if I could.

Room Tip: Sea view or suite
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask gilhespy about Villa Sant'Andrea by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
74 reviews 74 reviews
71 hotel reviews
Reviews in 64 cities Reviews in 64 cities
109 helpful votes 109 helpful votes
“Beautiful Grand Hotel by the beach”
5 of 5 stars Reviewed October 3, 2012

What a beautiful place! Newly renovated, our junior suite was an absolute delight. From our little balcony, we overlooked the bay/sea and it felt like watching a 50s movie - beautiful landscape and lots of water activities.

The general manager and the concierge we very helpful and ensured a wonderful stay. An added bonus was the complimentary shuttle bus to the sister hotel Grand Timeo, as it saved us 2 taxi rides every night. And the cocktails from the Grand Timeo terrace prior to dinner were an absolute must! The views are breathtakingly beautiful!

The house beach is very Italian and busy, but comfortable and the staff ensures a great service.
Don't miss the boat ride along the coast offered by the hotel.

The only improvement we would suggest is breakfast. The beautiful buffet is closed at 10.30pm sharp. And guests are left without doubt that it is time to finish breakfast. A great shame for a holiday hotel, where guests should be left to enjoy the morning a little longer. I never saw anyone eat lunch on the terrace before 1pm!

Room Tip: Sea view is worth it!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask KarinGlobal about Villa Sant'Andrea by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Villa Sant'Andrea by Orient-Express, responded to this review
October 8, 2012
Dear Guest,

I would like to thank You so much for taking Your time to write us Your feedback. I am pleased to learn that You enjoyed your room, our private beach and above all our staff.
I will share Your delightful comments with all our colleagues working in our hotel, whose goal is to make memorable every day of our guests.

I thank you for your valuable comments about the breakfast. We confirm that buffet breakfast is served in our restaurant from 7:30 till 10:30 am; as an alternative, our guests can also have breakfast delivered to their room (complimentary) from 7 till noon, and enjoy it in the privacy of their private balcony or terrace facing the bay of Mazzarò.

We look forward to welcoming You back soon in our Villa and in any other hotels, trains and cruises part of the Orient-Express collection.

Best Regards from Taormina

Giovanni Nastasi

General Manager
Hotel Villa Sant'Andrea, Taormina Mare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Amazing Place, Amazing Staff”
5 of 5 stars Reviewed September 23, 2012

We stayed at the hotel for 9 days in early Sept. The property is beautiful, maintained to the max and the staff make each guest feel as if you are visiting their home, not their place of work. We took a superior deluxe room which had a magnificent terrace. The food was superb at every meal. With so little space we cannot thank everyone but thank you Andrea, Enzo, Antonio, Danielle, all the staff at the restaurants, housekeeping...

Room Tip: Just tell the staff what you need in a room and if they can do it, they will.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask zapata50 about Villa Sant'Andrea by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Sant'Andrea by Orient-Express

Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Villa Sant`Andrea By Orient-Express Hotel
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Villa Sant'Andrea By Orient-Express Taormina, Sicily - Mazzaro
Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Mazzaro
Price Range: $$$$
Hotel Class:5 star (5*)
Reservation Options:
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