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“Beautiful Grand Hotel by the beach” 5 of 5 stars
Review of Belmond Villa Sant'Andrea

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Belmond Villa Sant'Andrea
5.0 of 5 Hotel   |   Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy   |  
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Super Saver
Ranked #1 of 4 Hotels in Mazzaro
London, United Kingdom
Top Contributor
93 reviews 93 reviews
87 hotel reviews
Reviews in 79 cities Reviews in 79 cities
139 helpful votes 139 helpful votes
“Beautiful Grand Hotel by the beach”
5 of 5 stars Reviewed October 3, 2012

What a beautiful place! Newly renovated, our junior suite was an absolute delight. From our little balcony, we overlooked the bay/sea and it felt like watching a 50s movie - beautiful landscape and lots of water activities.

The general manager and the concierge we very helpful and ensured a wonderful stay. An added bonus was the complimentary shuttle bus to the sister hotel Grand Timeo, as it saved us 2 taxi rides every night. And the cocktails from the Grand Timeo terrace prior to dinner were an absolute must! The views are breathtakingly beautiful!

The house beach is very Italian and busy, but comfortable and the staff ensures a great service.
Don't miss the boat ride along the coast offered by the hotel.

The only improvement we would suggest is breakfast. The beautiful buffet is closed at 10.30pm sharp. And guests are left without doubt that it is time to finish breakfast. A great shame for a holiday hotel, where guests should be left to enjoy the morning a little longer. I never saw anyone eat lunch on the terrace before 1pm!

Room Tip: Sea view is worth it!
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, October 8, 2012
Dear Guest,

I would like to thank You so much for taking Your time to write us Your feedback. I am pleased to learn that You enjoyed your room, our private beach and above all our staff.
I will share Your delightful comments with all our colleagues working in our hotel, whose goal is to make memorable every day of our guests.

I thank you for your valuable comments about the breakfast. We confirm that buffet breakfast is served in our restaurant from 7:30 till 10:30 am; as an alternative, our guests can also have breakfast delivered to their room (complimentary) from 7 till noon, and enjoy it in the privacy of their private balcony or terrace facing the bay of Mazzarò.

We look forward to welcoming You back soon in our Villa and in any other hotels, trains and cruises part of the Orient-Express collection.

Best Regards from Taormina

Giovanni Nastasi

General Manager
Hotel Villa Sant'Andrea, Taormina Mare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
New York City, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 23, 2012

We stayed at the hotel for 9 days in early Sept. The property is beautiful, maintained to the max and the staff make each guest feel as if you are visiting their home, not their place of work. We took a superior deluxe room which had a magnificent terrace. The food was superb at every meal. With so little space we cannot thank everyone but thank you Andrea, Enzo, Antonio, Danielle, all the staff at the restaurants, housekeeping...

Room Tip: Just tell the staff what you need in a room and if they can do it, they will.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 10, 2012

We have just returned from this hotel after 10 nights.

I have to say it was lovely, however if you are used to this level of hotel there may be a few things that you should be aware of, the rooms are small. We booked a classic room but in hindsight we should of booked a suite.

Our first room only had a shower and as I am broad shouldered I struggled to get in it! We brought this to their attention and they moved us the following day in to a room with a bath which was a lot better over all and the staff were wonderful about it.

The evening entertainment outside of the BBQ which had a wonderful trio of local singers and were wonderfully comical entertaining our dinner on the beech, however the usual entertainment was a gentleman who was a great host but his song choice was limited and very cheesy and I felt it lowered the class of the hotel.

We often took the trip to the Grand Timeo which was lovely and the entertainment, food and staff were very classy with wonderful views over Etna. The Sommelier added to the experience and always chose fantastic wines. Of which the Mille De Notte 1994 was the best of the holiday!

We spoke to may couples staying at the hotel and they were all disappointed with the hotel booking Da Ninos.... You will see on this site there is one at the number 3 spot, which is at the top of the cable car and to the left which is a wonderful Trattoria, however the hotel was intent in sending guests to a restaurant down the coast of the same name and from what we understand the food was poor in comparison.

The staff were wonderful and all great hosts adding to the occasion and couldn't do enough for us.

The pool is very small but lovely and tranquil with great views.

Overall we thought it was great value, with great food, wine, service and views.

Other restaurants to note outside of the hotel are Da Ninos for informal, Barronessa (Best steak I have ever had!) Antonios (Please book this yourself as there seems to be a few!) Metrolpole and of course the Grand Timeo.

Room Tip: Please choose a suites, if you are used to larger rooms.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 9, 2012

A beautiful hotel with a beach front and the flexibility of the use of the sister hotel in the town, accessed by a complimentary shuttle bus.
When we arrived the room we had booked was not available and we were offered an upgrade to a suite until it was free 3 days later. We were uncomfortable about moving as we wanted to unpack and settle and they simply offered us the suite for the entire 9 nights. It lacked the panorama of the sea that we had originally wanted but the view was nonetheless great and we soon learnt that you had a view of the beautiful bay pretty much everywhere you went so this was no loss.
The staff here work incredibly hard and make the effort to remember your name. Even the pianist in the evenings takes the time to chat to you and taught us a little Italian. Everyone goes the extra mile.
Be careful not to criticise the little things that look like an issue on arrival. Like the lack of tea and coffee making facilities. We like a certain herbal tea we struggle to get away from home and had brought some with us on this occasion (we're not 'Brits abroad' honestly!) The staff simply sent us hot water on request without the bat of an eyelid. The minibar is not some dreadful spring loaded affair but a fridge. So you can chill your own booze and water if you wish. You're a grown up and they're not looking to catch you out and charge you a few extra Euros. If you want something you can't see. Ask.
This place isn't cheap but that shouldn't be a surprise. However do get value. The senior staff here are present, everyone makes you feel like you count, the views are stunning and the facilities are good. We ate and drank well and had a wonderful memorable break.

Room Tip: This isn't a purpose built hotel but a converted old private villa so don't expect a large r...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Helena, California
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 7, 2012 via mobile

My wife & I just left this morning from a 5 night stay at this lovely hotel. Our large, marble clad, junior executive suite with excellent bathroom fixtures, and large closet, over looked the beautiful bay. Breakfast served on the our terrace, cocktails in the evening on the main beach terrace with Carmello playing piano in the background, gorgeous landscaping and grounds, absolutely excellent staff, good food/vino; all were terrific. When we checked in, the GM, Giovanni Nastasi happened to be in the lobby, yet he made a special point of introducing himself and welcoming us as new arrivals. And Antonio, the concierge, was perfect-helpful, courteous, knowledgeable, articulate-the best. If it needed to happen, he made it happen. We have stayed at several OE resorts and this entire staff is just as good as it gets. The beach is right out your door step. The boys will set up your lounges, provide water, food-whatever you want and always with a smile. I give it a straight "A" and would gladly return. Taormina is a short car ride away or you can take the tram, which is about 100 yds. outside the hotel's gate. It's a fun town to walk around in with lots of good restaurants and shops. Villa Sant'Andrea is a perfect spot to live it up on a beach vacation. Mr. Nastasi runs an excellent operation!

Stayed September 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 5, 2012

We had a truly excellent stay at the Villa Sant'Andrea. We had already spent 5 days in Eastern Sicily seeing some sights, and were looking to relax with our family on the beach. This is the perfect location to do so. The service is amazing - every staff member is constantly trying to assist your every need -- and the hotel is set up for lounging. We had a deluxe suite, and the kids' beds were in a separate room from ours, which was nice. There was still room to walk around even with the beds there, and there was a lot of closet space. The beach and pool are beautiful and we never had trouble getting a nice place, even in high season. The shuttle into town every 15 minutes is extremely convenient, and those drivers especially helpful. It was also very easy to take the funicular from the hotel up to town, which we did occasionally because the kids enjoyed it. Breakfast on the beach terrace was beautiful, and the hotel had a candlelight dinner on the beach one night, which was very fun. One thing to consider when picking is that the hotel service is so good- speaking multiple languages and offering everything that anyone of any nationality might one (eg, my kids had pancakes every morning), that you sometimes lose the sense of being in Italy. It is more like being at a luxury resort anywhere.

My only minor nits would be (1) the lack of food options -- we often really didn't want to leave the hotel for lunch, but the kids did not like the "fancy" lunch menu at the hotel restaurant and the options at the more casual beach restaurant were enjoyable but limited. As a result, we went into town a few times when we would have preferred to stay by the beach. (2) we did have some trouble with the wifi in our room, and so had to use the public areas, which was a bit difficult at times given the time difference from the US (I was unfortunately trying to do a bit of work). But these were minor issues, and would no way affect our decision to stay there again. We recommend it to others without hesitation.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2012

For as long as I can remember there have been two milestones in our year; August at the Sant’Andrea in Taormina and New Years Eve at Harry’s Bar in Venice. Each year our arrival at this hotel is a homecoming and each year the effort to improve and please the guests can be clearly felt.

From breakfast overlooking the sea (everything overlooks the sea) and Marcella’s cappuccino to the impeccably prepared beach and the service at the bars this place is a joy. Even housekeeping is extraordinary. Fresh flowers in the room every day, our untidy belongings neatly folded and put away and the power cord of the hair dryer so tightly wound around the handle that we were tempted to hide it in the room safe so that we wouldn’t have to unwind each evening.

The staff are young, full of energy and filled with an overwhelming desire to please. Not just the mechanical sort which comes from training only but a genuine hospitality which is part of the Sicilian character and the talent of the local management who understand the island’s qualities. This year they even managed to eliminate the jelly fish from the sea!

Since we know so many people in town we mostly eat at the local establishments but both the restaurant at the Sant’Andrea at the beach as well as the one at the sister hotel Timeo on a magnificent terrace overlooking Etna and miles of coastline are wonderful. If you do decide to eat outside of the hotel make sure to ask the concierge for advice and bookings since there are only 3 or 4 worthy establishments.

We have already booked 2013 and are eagerly looking forward to our party at Harry’s Bar which will bring us that much closer to our return to Taormina.

Room Tip: Deluxe overlooking the sea.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Villa Sant'Andrea

Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mazzaro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa Sant'Andrea 5*
Number of rooms: 63
Official Description (provided by the hotel):
Located on the Bay of Mazzaro, the hotel boasts a prime position in the heart of Taormina's seaside district. It is perfectly positioned between verdant, subtropical gardens and the dazzling Mediterranean Sea. ... more   less 
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Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Belmond Villa Sant'Andrea Taormina, Sicily - Mazzaro

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